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“Nice place to stay”

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Hotel Valencia Riverwalk
Ranked #10 of 354 Hotels in San Antonio
Certificate of Excellence
2 reviews
“Nice place to stay”
Reviewed 9 August 2013

Good hotel. Located next to the river walk. More of a modern themed hotel unlike many of its downtown competitors. Rooms are nice enough. Beds are comfortable. No parking garage attached so parking can be a challenge if you do not valet. I suggest the public garage a block away on Travis st. The staff was helpful. We would consider staying here again. Located near many restaurant a short walk away. Flat screen tv.

Stayed August 2013, travelled with family
Helpful?
Thank D R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Hotel Manager at Hotel Valencia Riverwalk, responded to this review, 12 August 2013
Dear D R,

We are glad you had the opportunity to stay with us and appreciate you taking the time to complete your review. It always makes us feel good to see that we are unlike the other hotels in the area. That's exactly what we are going for.

We hope to see you in the hotel again the next time your visit SA.

Thank you!

Trent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,879 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (678)
Date | Rating
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  • English first
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English first
North Port, Florida
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 August 2013

Excellent location and terrific, helpful, and friendly staff. Room was very comfortable and well decorated. Every staff member that we interacted with knew the area very well and each provided very good recommendations. I especially appreciated the soft and large bath towels which is not something you always get.

Room Tip: Ask for a river view
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eriejack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Hotel Manager at Hotel Valencia Riverwalk, responded to this review, 8 August 2013
Dear eriejack,

We're really happy to see you enjoyed your stay and appreciate the great review. Our friendly staff is what we are all about.

We hope to see you again when your travels bring you back to San Antonio.

Thank you!

Trent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2013

Absolutely loved my stay! The lovely front counter girls couldn't be any more sweet. The hotel was very tasteful for a great price! Perfect location for people who want to visit the Riverwalk. They offer a military discount and have other deals. They offer complimentary microwaves if you need one. I would definitely come back.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joannmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Hotel Manager at Hotel Valencia Riverwalk, responded to this review, 8 August 2013
Dear Joannmay,

The "Excellent" review is greatly appreciated. The Front Desk is an important part of our team and we are proud of them. We are also happy to offer Military discounts. We feel honored to be able to take care of the people that take care of us.

We hope to have you in the hotel again in the near future.

Thank you!

Trent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 August 2013

We have been back two times since my last review and am even more impressed than the other 3 times if that is even possible. We were greeted by Rudy at the front guest when checking in and we were escorted to our Jr suite by him personally. We were pleasantly surprised by the chilled bottle of champagne and fresh fruit. We are always treated like royalty every single visit. Thank you again Rudy for another wonderful stay.. We have 2 more confirmed reservations for September and December but I know we will be back more times than what is confirmed.

Room Tip: Courtyard definately
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank notazz99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Hotel Manager at Hotel Valencia Riverwalk, responded to this review, 8 August 2013
Dear Notazz99,

It is great to see you have enjoyed your stays with us and we appreciate you taking the time to post the great reviews. Rudy exudes the ideal of hospitality and it is great to see him recognized for it.

We all look forward to your return in September.

Thank you!

Trent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2013

My husband and i have stayed at this hotel a few times before, and service has always been pretty decent. We decieded this time that we would book a massage at the "Spa". Come to find out that they do not have an actual spa, nothing mentioned on their website, or when booking our appointments over the phone! Our couples massage was in a room that was no bigger than a closet located in the fitness room. Our therapists were late for the appointments and our spa music consisted of a cell phone which vibrated throughout the treatments. Hearing people in the fitness center working out and the sound of the treadmill, was far from a relaxing experience. When paying $300.00 for two massages we expected a much more relaxing professional experience than we received. Staying at the JW Marriott two nights prior guess we expected too much..??
The room was very nice, better than expected. , Air conditoner was set at 64 and not very cool . Always enjoy the food and the V bar. Would reccomend the hotel but for sure not the "Spa"

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cmparr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Hotel Manager at Hotel Valencia Riverwalk, responded to this review, 9 August 2013
Dear cmparr,

Thank you for taking the time to let us know about your experience. We appreciate you continuing to stay with us and the overall positive comments regarding the hotel. We apologize for the disappointing experience you had with your spa service. We are actually transitioning in a new spa service provider which will be doing primarily, in-room massage services. We also have a great relationship with a full service spa close to the hotel which we highly recommend.

We look forward to your next visit and hope you will let us know if we can be of any assistance in the mean time.

Sincerely,

Trent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
Level Contributor
205 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 4 August 2013 via mobile

The good news first. Great location related to Riverwalk, close to great restaurants, and other sites.
Their website yelled I had a "room with a view of the river." After checking in I found that wasn't true, and when I questioned it I was given the run around, and was never resolved. That other thing irked me was not knowing, upfront, there is a $30 per night valet fee. Honestly, I will own this one because it IS on their site, I missed it on Booking.com.
I enjoyed my stay, would stay again, AFTER ironing out those issues. San Antonio is really cool place, I recommend at least 3 days there!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rich W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Hotel Manager at Hotel Valencia Riverwalk, responded to this review, 9 August 2013
Dear Rich W.,

We really appreciate you staying with us and sharing your experience with us. We sincerely apologize for the ordeal you went through with getting a river view room. I have spoken with the Front Desk team and we feel confident that we will be able to handle similar situations more responsibly in the future.

Unfortunately the parking is something that afflicts all of us in the downtown area. We do our best to be competitive with our rates and being up front about what we charge.

We hope you will consider us for future visits to San Antonio. Let us know if there is any way we can be of assistance until then.

Thank you,

Trent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colleyville, Texas, United States
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 August 2013

Very cool boutique style hotel, centrally located on the river walk with a friendly staff. We booked thru Amex small hotels and got $135 a day in dining credits, early check in, late check out and upgraded rooms. Food comes from Citrus which is a great restaurant. I only have two complaints: 1. The bathrooms, especially the shower could be bigger, and 2. Watch out for the bed frame, it is a shin killer. We must have hit it 20 times in the three days we stayed here. It juts out about 6 inches from the mattress and lies in wait to bark your shin.

Stayed August 2013, travelled with family
Helpful?
2 Thank Peter996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Valencia Riverwalk

Property: Hotel Valencia Riverwalk
Address: 150 East Houston Street, San Antonio, TX 78205-2223
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in San Antonio
#5 Business Hotel in San Antonio
#5 Luxury Hotel in San Antonio
#5 Romantic Hotel in San Antonio
#6 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Valencia Riverwalk 4*
Number of rooms: 213
Official Description (provided by the hotel):
Located on the San Antonio River Walk, within walking distance of the Alamo, Hotel Valencia Riverwalk is a boutique hotel in the heart of downtown San Antonio. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or a group or convention. Our hotel is a short walk from the San Antonio Convention Center, downtown attractions and only a short drive to The Pearl, theme parks and various golf courses. Enjoy signature cocktails in Naranja bar and dine in Dorregos Restaurant. Amenities include signature beds with Egyptian cotton linens, complimentary continental breakfast and complimentary Wi-Fi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Hotel Valencia Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Valencia Riverwalk Hotel
Valencia Riverwalk San Antonio
Hotel Valencia San Antonio
Hotel Valencia Riverwalk San Antonio, Texas

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