Our first impression was an incredibly bad stench, like sewer water, when we opened the door to our room.
Reviews I had read by others proved true. The room was dark, and the corner ends of the bed, are unforgiving to feet in the night.
The service we received was not rude, it was just incredibly snow. We waited hours for a rollaway bed to be delivered. A delivery we received from a local business went missing.
Our room had not been vacuumed well. There was a French fry and a used bandaid on the floor under the side of the bed.
We tried to book somewhere else but this being Spring Break we were out of luck.
They did clean our room and fix the smell issue. We were offered another room on a different floor, but the windows did not open, and the room smelled of smoke, so we returned to the third floor room with a nice balcony overlooking the River Walk.
The location is great. The hotel is central to everything we wanted to do. On departure we stood outside for 10 minutes with our luggage waiting for our ride. None of the curbside staff offered their services or asked if we needed a cab or assistance. They were all distracted by a truck being towed.
- Official Description (provided by the hotel):
- Located on the San Antonio River Walk, within walking distance of the Alamo, Hotel Valencia Riverwalk is a boutique hotel in the heart of downtown San Antonio. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or a group or convention. Our hotel is a short walk from the San Antonio Convention Center, downtown attractions and only a short drive to The Pearl, theme parks and various golf courses. Enjoy signature cocktails in Naranja bar and dine in Dorrego's Restaurant. Amenities include signature beds with Egyptian cotton linens, complimentary FIT breakfast and complimentary Wi-Fi. ... more less
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- Also Known As:
- Valencia Riverwalk Hotel
- Valencia Riverwalk San Antonio
- Hotel Valencia San Antonio
- Hotel Valencia Riverwalk San Antonio, Texas