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Hotel Valencia Riverwalk
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Reviews (3,248)
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2,183 - 2,188 of 3,248 reviews
Reviewed 22 March 2014

I did less walking from this property with more options to venture to located just in quiet end of the River and offers full Riverwalk access by way of a few steps in back of hotel bringing you to everything including the water taxi. You do have to pay for parking BUT I would highly recommend you park for Valet instead of parking it yourself across the street then walking late at night. The Valet will bring your car upfront in minutes. Try it and see OR you can choose to pay other hotels and be inconvenience thereafter!

Room Tip: Request the inner side and not the city street side for a peaceful view.
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent F, Hotel Manager at Hotel Valencia Riverwalk, responded to this reviewResponded 31 March 2014

Dear Mr B,

We really appreciate you staying with us and taking the time to write such a great 5-star review. We also appreciate the recommendations on the valet. We tend to agree.

We look forward to seeing you the next time you make if over from Houston. Please let us know if we can be of any assistance until then.

Thank you,

Trent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

The rooms are nice and comfortable. Hotel is at a great location. However, we were not allowed to check in until 7:30 pm. The rooms had not been cleaned and were not ready. The next day, the rooms were not cleaned until after 6:30 pm.
The staff at the front desk have absolutely no concept of customer service. They acted like this was just normal and were not apologetic. They were not friendly. They appeared to be young and inexperienced in the hotel business. For the price that you pay for this hotel, you should receive better service. Hotel needs to invest in training the employees better in customer service.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dallmlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent F, Hotel Manager at Hotel Valencia Riverwalk, responded to this reviewResponded 31 March 2014

Dear Dallmlm,

I appreciate you choosing to stay with us at Hotel Valencia Riverwalk on your recent trip to San Antonio. It is disappointing to see you had a poor experience with your check in. I sincerely apologize for the lapse in service. This is not routine for us and in no way something you should expect. With both the delayed check in, as well as the lack of empathy from our Front Desk, we have addressed these issues, and the factors that allowed them to happen. I assure you we will improve our consistency in service moving forward as a result of your feedback.

Every aspect of your stay is important to us. Getting into your room in a timely manner, after traveling all day, is the least of what you should be able to expect. Moreover, a staff that is empathetic to the situation. Again, I apologize for the inconvenience. I would hate for this to be your lasting impression of the service we provide. Please contact me if there is anything I can do to help restore your confidence in us.

Thank you,

Trent

tfreeman@valenciagroup.com

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Reviewed 17 March 2014

We loved this place! It was very nice and the staff very attentive. We had breakfast at the restaurant downstairs and were not disappointed. We loved the area and beautiful surroundings. We plan on returning!!

  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank froggy4ou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent F, Hotel Manager at Hotel Valencia Riverwalk, responded to this reviewResponded 31 March 2014

Dear froggy4ou,

We really appreciate the 5-star review and your mention of the staff. We are glad to see you enjoyed your stay.

Hopefully we have the opportunity to do it again the next time you make it down from Oklahoma. Let us know if we can be of any assistance until then.

Thank you,

Trent

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Reviewed 16 March 2014 via mobile

Stayed here for one night for business and cant say enough how great of a stay it was!

Pros:

Rooms:Really spacious. Beds were comfortable.everything was modern design

Staff: crazy nice and helpful. Was Given a bottle of wine for my first visit. Instantly sold

Location: safe and quiet

Bar- was on point!

Cons:

Valet- nice staff but super slow

Breakfast- was ok but I was expecting more. It is normal hotel breakfast food!


In the end, I will be staying here more!! Great hotel, great staff, and awesome bartender!

Stayed: February 2014, travelled on business
Thank Ben N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent F, Hotel Manager at Hotel Valencia Riverwalk, responded to this reviewResponded 31 March 2014

Dear Ben N,

Your review is "Fantastic!" We really appreciate you taking the time to share your experience with others. "Crazy Nice" is exactly what we are going for. If it doesn't say it that way in our training manuals, I'll make sure it does. Thank you for mentioning our staff, it means everything.

We look forward to seeing you in the hotel the next time you make it down to San Antonio. Let us know if we can ever be of assistance.

Sincerely,

Trent

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Reviewed 16 March 2014

Attended the Valencia over spring break this March with my boyfriend. We both could only take off two days and wanted to go somewhere with the hotel being as much of the attraction as the surroundings, because we planned to spend a lot of one on one time together that we don't get w kids around and to celebrate his birthday. This is the first time we had "splurged" on such a pricey hotel but we both walked away feeling it was worth it and just what we needed.
The first thing was getting there, which can take just about all your patience due to the valet being right in front of the hotel on a busy street, not w a driveway like area that most hotels have upfront far from the street. Only two or three cars can pull up at a time, leaving guests and everyday San Antonians in backed up traffic that can take 20 mins to go the length of a block. At $29 a night to valet, parking across the street and around the corner is a faster ( if u don't have a lot of luggage) and cheaper option. Valet was helpful and prompt once they got to you in line.
Check in was quick and simple, we saved using the SAVE San Antonio pricing and had called a week before to ask for certain amenities like high from the street to avoid noise, late check out and if available a handicap accessible bathroom because they are larger and we didn't need a tub. We also got there way ahead of schedule and our room was ready a whole 4 hours before check in time. Check out took longer but that was the time of day w others all trying to check out at the same time.
The hotel itself in quite beautiful, neat bar and restaurant w plenty of seating indoors and out for guests to mingle and kick back. Ambiance music and dim lighting really make you feel that this is a special trip and help you get into a romantic mood.
Our room was on the 8th floor and had a very comfy bed and nice touches like a huge full length mirror and Katz coffee, which coincidently is the brand used at our favorite independently owned coffee shop where we live! The spacious bathroom ( handicap accessible) was white marble, had two shower heads, one hand held, and a good sized shower seating area that defiantly put some romantic ideas in our heads.
The minibar and honor bar were both stocked full but I'd walk to the CVS on the river a few blocks down before buying a $4 12oz Sprite. Yes the lighting was quite dim but that's one of the reasons we chose this hotel. Our view was pretty good and the shutter like windows were an added romantic touch.
Returning from dinner down the river, there was a bottle of wine and two glasses waiting in our room. After calling down to the desk we found it was a complementary gift for my boyfriends birthday from the hotel! It did take several calls for a wine opener but it was late and hey the wine was free :)
We never had any noise issues, you can hear people in the halls but nothing from any other rooms. Hope the same can be said about us from our neighbors, because the entire vibe of the hotel makes it hard to not get lost in the romance of it all and get a bit carried away haha.
We both agree we would stay here again, it was perfect. I did leave w several bruises from hitting my shins on the edge of the bed as others have previously reviewed, and do call your valet a good 15 min before leaving because it's gets pretty busy. The computers by the lobby and printer came in handy for some quick printing we had to do, and when we realized we left a charger at home we left one of the phones at the from desk charging on a hotel's charger. Wish they had a pool and hot tub, you can see the neighboring hotel's pool from the windows by the elevator and get a bit envious but still worth the high dollar for a romantic break from real life.

Stayed: March 2014, travelled as a couple
1  Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent F, Hotel Manager at Hotel Valencia Riverwalk, responded to this reviewResponded 31 March 2014

Dear Rachel H,

Thank you for staying with us on the Riverwalk and taking the time to share your experience with others. It means a lot that you mention the staff.

It's disappointing to see the amenity caused such an ordeal and I apologize for the inconvenience this caused you. It usually goes a lot smoother than that.

We hope to see you in the hotel again the next time you make it over to San Antonio. Please let us know if we can be of any assistance until then.

Thank you,

Trent

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