I stayed at the Hotel Valencia because I had heard amazing things about the beauty of the hotel, and I was not disappointed. I went to San Antonio with my girlfriend and was planning to propose. I was unsure of what the hotel staff could do to assist me with my plans so I sent them an email. Within a couple hours the assistant front office manager, Wayne Stout, emailed me back. From the second he emailed me, to the second I proposed he was by my side. I had never experienced such a high level of customer service before. For about a month, Wayne and I emailed back and forth trying to set up and plan a Cinderella themed proposal. Except for a few minor details everything was set for the proposal by the time I came up to San Antonio. When I arrived at the hotel the valet service was wonderful and quick to get my luggage taken care of. I had originally booked the courtyard room, but Mr. Stout had surprised me and upgraded my room to the river walk view junior suite! I had never seen such a gorgeous room. As we walked in music was playing, the lights were dimmed low, and the room had the perfect romantic view of the river walk. Mr. Stout was kind enough to meet with me that day to do a practice run of the proposal. On the night of the proposal Mr. Stout stayed hours after his shift to help make sure everything ran smoothly as we had been planning, and I am happy to say, it went perfect. I went to San Antonio with a plan, and thanks to the Valencia Hotel and Mr. Stout, I left with a fiance. I cannot think of a single complaint. The atmosphere, beautiful scenery, delicious room service, and unbeatable customer service leave no question in my mind that I will never stay anywhere else other than the Hotel Valencia.
- Official Description (provided by the hotel):
- Located on the San Antonio River Walk, within walking distance of the Alamo, Hotel Valencia Riverwalk is a boutique hotel in the heart of downtown San Antonio. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or a group or convention. Our hotel is a short walk from the San Antonio Convention Center, downtown attractions and only a short drive to The Pearl, theme parks and various golf courses. Enjoy signature cocktails in Naranja bar and dine in Dorregos Restaurant. Amenities include signature beds with Egyptian cotton linens, complimentary continental breakfast and complimentary Wi-Fi. ... more less
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- Also Known As:
- Valencia Riverwalk Hotel
- Valencia Riverwalk San Antonio
- Hotel Valencia San Antonio
- Hotel Valencia Riverwalk San Antonio, Texas