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“Amazing service for group events”

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Hotel Valencia Riverwalk
Ranked #10 of 354 Hotels in San Antonio
Certificate of Excellence
Cleveland, OH
2 reviews
“Amazing service for group events”
Reviewed 3 January 2011

We planned our company holiday party at the Hotel Valencia. The hotel is sleek and chic and the location is great, but what really stands out here is the event staff. Everyone went out of their way to ensure that we had an exceptional event. The planning team was proactive in anticipating our needs, extremely thoughtful, and really just went above and beyond the call of duty, providing us with an unparalleled experience.

  • Stayed December 2010, travelled on business
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Helpful?
Thank morning_aura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2011

Very clean! Very friendly! Very professional! Valet parking was a plus!

  • Stayed December 2010
    • Value
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Helpful?
Thank mikecottone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robinson, TX
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 January 2011

My wife and I enjoyed our stay at the Valencia, but have had a nightmare in dealing with the valet service and hotel management. When our car was pulled up after a one night stay there were three scratches on the front bumper and a huge abrasion. I brought this to the attention of the "manager" and filled out a incident report. I attempted to contact the asssitant manager two days later and laft several messaged and about 2 weeks alter and over 10 messages left finally got a return phone call. I have left numberous messages and e-mails over the past 2 months with little or no response from Mr. Veltman. I got the insurance number from a receptionsist and finally found that the claim from this incident would not be covered. I submitted all my information as requested by Mr. Veltman and never got a response. Teh total to get my bumper repaired is only $460 and the hotel could easily cover this cost with them charging $30 per car but there has been total lack of professionalism and "good business" by this hotel management.
Overall the hotel was nice, a little pimpish, but nice staff. They sent up a complimentary bottle of wine for our anniversary adn the location was conveneit to the market. Just don't use the valet unless you expect to pay for all the damages on your own.

  • Stayed September 2010, travelled as a couple
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Helpful?
1 Thank BHfarnum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 December 2010

Very nice renovated hotel - chic and comfortable. Rooms are a bit dark as many have said and while it was noticeable, it wasn't an issue. . Excellent staff, very helpful and friendly from the front door to the manager. We were upgraded to a balcony room with a lovely view of the inner courtyard with waterfall. I had asked for a quiet room and we were at the end of the hall away from the elevator which was just perfect. We had an excellent room service breakfast and a nice meal next door at Acenar. Great location right on the riverwalk which was very convenient. Didn't get a chance to go to the spa or try their restaurant but maybe next time. One tip is to park around the corner and down the street on College Avenue and save a good $20 a day.All in all, very enjoyable.

  • Stayed December 2010, travelled as a couple
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Helpful?
Thank AndreaChilanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forney, Texas
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 December 2010

We stayed at the Hotel Valencia for two nights at Christmas. The hotel is an older hotel that has been updated with a modern style and feel. There are many nice touches with tile work and fountains. There is a nice courtyard and the bar area is very large. The hotel is right on the Riverwalk. We really enjoyed our stay. I used some certificates I won in an online auction so my cost was about $79 a night. That is a steal for the Riverwalk. We used the exercise room, sat in the courtyard, and enjoyed being so close to the Riverwalk. It must be a nice hotel because an NBA team in town to play the Spurs stayed there while we were there.

The hotel staff was great. We had some trouble with a TV remote because the receiver for their system is not on the TV. They sent someone up to help us within a couple of minutes. Everyone was nice and helpful.

It is an updated older downtown hotel so there is some noise from the traffic. The hotel is dark because that is the ambiance the designer chose. It takes a little getting used to but I have seen that style used in other hotels. We did not eat at the restaurant.

  • Stayed December 2010, travelled with family
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Helpful?
Thank Rowedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 27 December 2010

We just left the Valencia Hotel and it was well worth the trip. We travel frequently and we do not often come across genuine, caring people. They went above and beyond by making a special meal for my wife and giving us a late checkout. The hotel is also nicely decorated for Christmas!

  • Stayed December 2010, travelled as a couple
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Helpful?
Thank tango1373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 December 2010

This hotel has an urban feel, but it is very dark, and turns out they didn't use sound proof glass, so you can hear everything down on the street so it's like sleeping in the middle of a bus terminal. Then we went to eat at their restaurant and they asked us if we had reservations, we said no but we were hotel guest. They acted indignant and finally did seat us, but made in front of us basically said no one else like us was to be seated they would just have to wait. We found the staff to be somewhat rude, slow, and uncaring, additionally, on Christmas the fire alarm went off, and most of the hotel was in the process of evacuating, when we finally got down to like the 2nd floor we were told it was a false alarm.

There was no sorry for the confusion, no adjustment on bills it was one of the worst hotels I have ever stayed in. O don't want to forget the 30 dollar valet fee, and the 20 mint wait to get our car. Again I would never stay at this hotel again.

  • Stayed December 2010, travelled with family
    • Value
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Helpful?
2 Thank rgarza_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Valencia Riverwalk

Property: Hotel Valencia Riverwalk
Address: 150 East Houston Street, San Antonio, TX 78205-2223
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in San Antonio
#5 Business Hotel in San Antonio
#5 Romantic Hotel in San Antonio
#5 Luxury Hotel in San Antonio
#6 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Valencia Riverwalk 4*
Number of rooms: 213
Official Description (provided by the hotel):
Located on the San Antonio River Walk, within walking distance of the Alamo, Hotel Valencia Riverwalk is a boutique hotel in the heart of downtown San Antonio. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or a group or convention. Our hotel is a short walk from the San Antonio Convention Center, downtown attractions and only a short drive to The Pearl, theme parks and various golf courses. Enjoy signature cocktails in Naranja bar and dine in Dorregos Restaurant. Amenities include signature beds with Egyptian cotton linens, complimentary continental breakfast and complimentary Wi-Fi. ... more   less 
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Also Known As:
Valencia Riverwalk Hotel
Valencia Riverwalk San Antonio
Hotel Valencia San Antonio
Hotel Valencia Riverwalk San Antonio, Texas

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