Im going to try to be short because there were so many issues. Unbelievable low quality bed and pillows. Dirty floors and carpets a sink with no place to even put a small item on it no amenities such as coffee maker or toilet paper and a manager (Abril) so rude that my wife and I concluded she has mental issues.
The part that caused me to write a review which I never do (good or bad) was that she became terribly angry when I complained about the dirty room. To make a long story short she refused to take my credit card (though it was good) and I used it to check in saying she wanted cash. So wierd. But when I told her that I could not do it and would leave she said I would lose my deposit. I told her that I would take that up with my bank. I was then told " YOU CAN'T LEAVE WITHOUT AN ESCORT" In disbelief I agreed and then was told it would be in an hour since she didn't have anyone there. Stupidly I waited for over an hour. I felt like I was waiting for a bouncer! After well over an hour I called a friend who is an attorney. He told me that it was illegal for them to keep me there and to leave and that if they tried to stop me call the police. I loaded my stuff and left. They like usual didn't answer the phone until a day later when I called to offer the room key back and made mention that I left because I was advised that being retained was not legal. I was simply hung up on. I knew this place was not a high end property but I had never been to a place so low end.
- Official Description (provided by the hotel):
- InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more less
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- Also Known As:
- Intown Suites San Antonio Northeast Hotel San Antonio
- InTown Suites San Antonio Northeast Texas