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“Excellent customer service”

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Quality Inn near Seaworld
Ranked #187 of 354 Hotels in San Antonio
San Francisco, California
Level Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Excellent customer service”
Reviewed 25 March 2014

Not my favorite hotel but I give it 4-stars because of excellent customer service. Will I go back? Possible. The area has easy access to eatery, shopping, and cheap gas station.

Our room has a king bed, small office desk. Amenities include shampoo, bath soap, and body lotion.The breakfast was pretty decent too.

Room was spacious and has a huge TV. Like other Comfort Inn I stayed before, this one too has square pillow.

There is a business center where you can use the computer or bring your own laptop and use the printer.

This hotel also charge local tax and safe box management fee (below $2). We didn't see this type of fees in other hotels we stayed in our trip in Austin/ San Antonio. An $89 per night turned out to be $105 after adding the state tax, local tax, and safe fee.

Overall, it was not the best hotel (not dirty, just an average hotel) but the excellent customer service makes me like this place.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank codebeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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101 reviews from our community

Traveller rating
    35
    25
    16
    16
    9
See reviews for
49
18
7
8
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Edinburg, Texas
Level Contributor
68 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 February 2014

My Wife and I decided to spend valentine weekend in San Antonio. We chose Quality Inn because the reviews were good. We were very impressed. it was clean and very comfortable. They are not stingy, with breakfast either. It was full with, eggs, sausage, hash and the regular assortment of cereals, breads and fruits. It was also very quiet. I stepped out at around 3 am to get some water and was very surprised to hear loud talking. I noticed one of the other rooms close by had its door pertly opened and there was loud talking but as soon as i was back in my room i didn't hear a sound.

Over all great experience, quiet, clean and good breakfast. The only problem we did have was someone had torn the wiring on our refrigerator. They came immediately but couldn't fix it until the morning.

Room Tip: I always use travelocity to find good deals
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ric V, Manager at Quality Inn near Seaworld, responded to this review, 25 February 2014
We thank you for taking the time to fill out our survey. We rely on our Guest's comments A) in order to improve in areas where me might be lacking & also to encourage to keep up the "good work, in areas where we're not.

We were happy to hear that you found your stay with us a comfortable one that you will, hopefully keep the CHOICE Hotel Brand in mind , for all your future travels.

Sincerely,

Ric Velazquez, MA, LPC, LCCA
Night Auditor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelby, Montana
Level Contributor
332 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 4 February 2014

Keeping up the Quality name. This is an older unit but very well kept up. Jennifer, the from staff person was in the middle of a double shift but was totally polite and happy to see me. I had 228 with a king bed...very nice...clean ...quiet. The breakfast was normal fare and nicely served.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ric V, Manager at Quality Inn near Seaworld, responded to this review, 25 February 2014
Thank you very much for taking the time to fill out our survey. It helps us to motivate the staff to keep up the good work, where they are and points out areas where we need to improve.

We certainly appreciate our Guests taking time out their busy schedules (in this "mad-House" of a World we live in,

We sincerely hope that should you need lodging in any future travels that you will keep the CHOICE Hotel Brandi n mind.

Sincerely,

Ric Velazquez
Night Auditior
Quality Inn - Sea World
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North New England
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 December 2013

I was in town with my daughter for a cross country meet in San Antonio and I booked this hotel based on the review that stated it was out in the middle of nowhere. I thought this would be a good thing since I don't like loads of traffic. Well as it turns out this hotel is literally on the side of the highway. To get out on to the road when leaving the hotel one must pull out in the midst of traffic traveling at close to 60mph. For some one such as I who is not ordinarily having to seal with that sort of traffic it is more than a little nerve wracking. After my first experience of trying to get myself out into the road and still have our lives I was ready to turn the car in the direction of the airport and go home! So for other readers, this hotel is NOT in the middle of nowhere, it just isn't down town. It is surrounded by many eateries and shops. All that being said, this hotel has pleasant, friendly staff. Especially the man who checked us out at 4:00 AM when we had to leave for our flight home. Rooms were clean, and we were place in a quiet area as requested. We felt comfortable here and it was a safe haven after the stress of driving in San Antonio. Breakfast was ok but it was not kept full. Perhaps there are more offerings first thing in the morning. We came down about 8:30. All in all I was very impressed with the desk staff they were pleasant and helpful and some of the best in that way I have seen. I would recommend this hotel but be aware of the traffic at the entrance.

Room Tip: Be aware of the location of the hotel in proximity to traffic.
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  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ric V, Manager at Quality Inn near Seaworld, responded to this review, 26 December 2013
We are awfully sorry about your experiences with the traffic. We have tried several times (to no avail) to convince the City to put some lane dividers right there because as you undoubtedly noticed San Antonio is full of extremely friendly "small-town" acting people, except for when they get behind the wheel of their cars, This for some unknown reason makes them lose their minds. We will continue to "fight" with the City until we finally succeed on getting those lane dividers because the safety and comfort of our guests is always at the forefront of our minds. Other than your difficulties with the traffic situation we were very comforted to know that you mostly enjoyed your stay and would welcome you back at any time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 November 2013

You need your own transport to stay at this place. There is one bus into the center of the city, but this takes a good 45 minutes and there is minimal late night buses. I would recommend this place for visitng Americans but not for overseas travllers relying on public transport.
The girls on reception were amazing and the rooms were large and comfortable.
The complimentry breakfast was typically American with lots of sugary food and some fruit if you were lucky and yoghurt.

  • Stayed October 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Nicolekiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smithSanAntonio_tx, Manager at Quality Inn near Seaworld, responded to this review, 16 November 2013
Thank you for staying with us. We hope you had a great time here. And, we would love to see you again.
Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison Heights, Michigan, United States
1 review
Reviewed 6 November 2013

workers were very helpful in giving direction and supplying us with helpful maps. Big thumbs up to Rick who worked early mornings very good directions to the Air Force Base (Lackland). Pam who was the day shift very friendly and very informated they made our stay very pleasent.The manager working monday morning November 3 was very nice and accomodating. Thanks again to the wonderful staff.

  • Stayed November 2013, travelled with friends
    • Value
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    • Service
Helpful?
Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smithSanAntonio_tx, General Manager at Quality Inn near Seaworld, responded to this review, 16 November 2013
Thank you for staying with us and hope you had a great time here. We would love to see you soon. We love to have guests like you and its our job to help you guys.
Thank you for all your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amarillo TX
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 4 November 2013

Rooms were clean, staff was very friendly and helpful, especially Ida, who was the desk clerk. She gave simple, accurate directions to a restuarant we had heard about. Overall, our experience was wonderful and we will definately stay there again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colonel69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smithSanAntonio_tx, General Manager at Quality Inn near Seaworld, responded to this review, 16 November 2013
Thank you for staying with us and we appreciate your review. We would love to see you again. Hope you guys had a great time being here. We are pleased to have guests like you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn near Seaworld

Property: Quality Inn near Seaworld
Address: 323 SW Loop 410, San Antonio, TX 78245-2166
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #187 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn near Seaworld 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Quality Inn near Sea World is located minutes from Sea World with easy access and offers a free hot breakfast, free high speed internet, microwave and refrigerator in all rooms, and a sparkling outdoor pool. ... more   less 
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Also Known As:
Quality Inn Near Seaworld Hotel San Antonio
Quality Inn San Antonio
San Antonio Quality Inn
Quality Inn Near Seaworld San Antonio, Texas

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