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“Just Great!!”

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Mokara Hotel and Spa
Ranked #2 of 354 Hotels in San Antonio
Certificate of Excellence
San Francisco, California
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Just Great!!”
Reviewed 17 September 2011

The Mokara is a beautifully appointed luxury hotel overlooking the Riverwalk. When we entered the club like lobby we were greeted by a friendly and attentive staff. The service was superb, Concierge Petra was very helpful and knowledgeable. Little touches like the daily changing fresh fruit drinks in the lobby are very nice.

Our room was large and very well finished. It had a large bathroom with high quality toiletries and great linens. The bed was very comfortable and our room had an excellent air handling system. There is a fitness area with great new equipment and a rooftop pool and deck that was perfect at the end of a very hot day.

We toured the Spa but couldn't fit in a treatment, it looks wonderful and has a big menu of services.

We had dinner at Ostra, the Mokara's restaurant on the Riverwalk. The emphasis is on seafood and the food and service was excellent. It has a stunning glass topped bar and
an incredible Tequila selection.

We hated to leave, but now know exactly where we will be staying in San Antionio on our annual visit, Mokara.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank charlesj18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Manager at Mokara Hotel and Spa, responded to this review, 20 September 2011
Thank you for the wonderful comments regarding your visit and for recognizing Petra. As is the case with all of our associates, Petra is dedicated to delivering a relaxing and truly memorable experience. I know she will be pleased to learn that we delivered that experience with your visit. Hopefully, next time you will be able to squeeze that spa visit in.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (248)
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English first
Austin, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 September 2011

We had a river view room that was great! We bought the spa package room and it was sooo worth it. The Spa was 5 star to say the least. I have been to many spas so I'm speaking from experience. All the staff at the spa and hotel were wonderful. Everyone was very professional. The services were some of the best I have ever had and the spa is very nice. They also recommended us to a wonderful Steak House, Bohanans. Yum! We are from Texas so usually a steak house does not live up to our standards, but this one did. The hotel is in a perfect location to all the riverwalk fun, but you can not hear any of it from your room because of their double paned windows. Going back soon!! Enjoy!!

  • Stayed September 2011, travelled as a couple
    • Value
    • Service
Helpful?
2 Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaMansion1, General Manager at Mokara Hotel and Spa, responded to this review, 14 September 2011
Thank you for staying with us and sharing your experience. Our team of dedicated spa associates work hard every day to provide relaxing and restorative treatments in a serene setting. They will be ecstatic to know they hit the mark with your visit. We hope to welcome you back soon, and next time give our restaurant, Ostra, located on the riverwalk a try. We have the best Prime Seafood available in San Antonio and a fantastic tequilla collection as well.
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Italy
Level Contributor
467 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed 11 September 2011

The Mokara Hotel and Spa (formerly the Watermark) is a beautiful hotel! The staff are friendly and accommodating and the rooms are well-appointed. Our family has just moved back to America, and this was a great weekend get-away whilst the children visited with grandparents. I phoned before arriving to the hotel regarding a concern I had and Elario came to the rescue. He made sure that all concern were taken care of! He also asked if this was a special occasion . . . when I told him of our return to the USA, he promptly searched to see if there was a Riverwalk room available. This is SERVICE! We arrived to find a gorgeous room and a fantastic bottle of champagne and chocolate covered strawberries! The spa was fantastic, the valet professional, the concierge was able to provide many helpful tips. In all, I would highly recommend this hotel to anyone needing a weekend to relax and unwind. And, let's face it . . . the Riverwalk provides PLENTY of entertainment if one is into people watching! BRAVO Mokara!

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mis_Adventurous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaMansion1, General Manager at Mokara Hotel and Spa, responded to this review, 14 September 2011
First off, welome home! I was pleased to see Elario was able to help make your homecoming stay a pleaseantly memorable experience, and that you were able to spend some time recovering from your travels in our spa. Thank you for taking the time to share the details of your stay with us, and on behalf of Elario and all of our associates we look forward to welcoming you back.
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Kansas City, Kansas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 September 2011

This hotel is new or has been deeply remodeled lately. My room (in the 7th floor) was large and corresponded perfectly with the hotel’s and travel agencies’ photos.
The bathroom is great: very large, with beautiful marble floor and sink counter. It has a bath tub jacuzzi (6 jets) and in different ‘compartments’ a shower and the toilet. The bathroom is covered with nice ceramic titles. Just to mention a downside, the shower could be improved. There is a conventional shower, maybe it could be more suitable a shower with the option to choose different forms of stream.
The room has: a normal size safe (my 15.6 inches laptop fit barely), iron board, iron, large closet, ipod crane, complementary internet (wireless and cable), large desk, desk chair, divan, tv chair with ottoman, mini-fridge with drinks, Nespresso coffee maker, hall table with several magazines, all sort of nut bags and cans, chocolate bars, and the more conventional things like tv (42”, amazingly NO flat), big and comfortable bed, two tables next to the bed (in one of them a drawer), and lamps. In addition, it has a small balcony with a patio table and 2 chairs.
The room service offers a lot of amenities: Soap for face and body, salts for the jacuzzi, cotton balls, ears sticks, body milk, shower cap, rinse mouth, sewing set, shampoo, conditioner, 5 Nespresso cap per day, bottles of water (this is a service that the evening maid does), plenty of towels and nice robe. All of that is good quality (specially the soaps, body milk and salts).
The room was clean enough (I have never been in a hotel room really really clean, no matter how luxury they were) and silent enough (I did not hear any noise from other rooms except for one door slam, but it was the customer impolite fault! These room door are not the one that need to be shut like that, they close silently and nicely.)
All the personnel are professional and efficient and at the same time nice and warm.
Definitely I recommend this hotel.
PS. I have not visited the spa area. That why I do not include any comments about it.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Yo2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 18 August 2011

I did a half day package with massage, body wrap and vichy shower, facial, and rooftop lunch. The lounge area was very quiet and relaxing. The facial was extremely professional, soothing, and thorough. The therapists were very communicative and professional. The vichy shower was AMAZING!!! I love the stone crop products. And last but not least, the lunch was wonderful!!! I am so very happy there is one closer to where I live in Ft. Worth at the Omni hotel and I will be visiting it soon!

  • Stayed August 2011, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ilovefrenchbulldogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benicia, California
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 August 2011

This review is for the spa only. I didn't stay at the hotel, but had a massage. If you're not very physically modest, try the summer rain massage. It's a great experience. Go early, stay late. It's one of the nicest spas I've been to, and I've been to many luxury spas around the world. Plus, when I finally checked out and got the bill, I was surpised at how small it was. I recently paid almost twice as much for a similar experience in San Francisco. Mokara spa is gorgeous, clean, not crowded and very well-designed. If I lived in San Antonio, I'd be here often. I went with friends, and before and after our massages, we could hang out in their saunas or whirlpool or lovely relaxation room. The service is friendly and professional. Really a phenomenal experience, especially when you consider the cost.

Stayed August 2011, travelled on business
Helpful?
Thank g_do
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 August 2011

We saw this hotel was listed in Conde Nast Traveler Magazine and figured it was worth a shot to stay at for a relaxing Mother's Day weekend. The only complaint we have was the plush luxury carpet was a bit soiled BUT the only reason we noticed was because we had our 8 month old with us. The good stuff includes, roof top pool with a view of the down town scenery (with pool side food/drink service), very clean and well stocked gym, including a yoga room, excellent room service, good food, and attentive staff. This place just creates a calm relaxing environment that made us feel like we were anywhere but San Antonio, Texas. While relaxing at the pool we had a great time just talking to the other guests in the hotel and the waitress. This place is not cheap but it is well worth the cost since it provides first class service and amenities. We liked the designer soaps/bath salts and oversized tub in our room. We also like the location on the river walk and the short distance from the Market. The only other advice we have is to book in advance for any spa treatments as they go fast to the locals. The parking is a sticky situation so you will have to valet but I hear that is everywhere on the Riverwalk.

Room Tip: The pool is on the top floor and it had great views so the high rooms would be best.
See more room tips
  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jellndell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniTexasMgr, E-Commerce Manager at Mokara Hotel and Spa, responded to this review, 5 August 2011
Thank you for the great review of your stay with us, and we will address the issue with the carpet right away. We are glad to hear everything else went so well, and booking spa appointments in advance is a great tip as they do tend to go fast. One of the great things about the River Walk is everything is so close, but the drawback of a downtown area is parking is limited, and most hotels do offer valet only. We appreciate the kind words and hope to see you and your family again soon.
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Additional Information about Mokara Hotel and Spa

Property: Mokara Hotel and Spa
Address: 212 W. Crockett, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in San Antonio
#1 Romantic Hotel in San Antonio
#2 Luxury Hotel in San Antonio
#3 Business Hotel in San Antonio
#5 Family Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Mokara Hotel and Spa 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome to Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. ... more   less 
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Also Known As:
Mokara Hotel San Antonio
Watermark Hotel San Antonio
Mokara Hotel And Spa San Antonio, Texas

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