My family just returned from a stay at Mokara Hotel and Spa. Everything was outstanding there. We were most impressed when my daughter scraped her toe when she was coming in from the balcony and it split her toenail. She was in a lot of pain and crying. They immediately sent ice to our room, medical supplies to wrap the toe, and followed up with two phone calls to make sure she was OK. They went above and beyond to be sensitive to our needs. That's really great service that I know would be uncommon at most large hotels.
We ate breakfast in their restaurant and it was very good. We also used the gym and it was really well equipped. Our only complaint was the gym was too warm, but we were using it in the afternoon when the sun was pouring in the huge windows. I think if they had staff close the draperies when the sun is pouring in, it would help keep the room cool. Other than that, we loved using the facility.
We didn't get to use the pool but it looked very nice.
The room was nicely decorated and it had a ceiling fan. We enjoyed the balcony, even though it was a bit small for 3 people to use. We stayed over on a Saturday and the "partying" was loud until very late on the riverwalk below, but the room was well-insulated from the noise so we could all sleep.
We will be back!!
- Official Description (provided by the hotel):
- Welcome to Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. ... more less
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- Also Known As:
- Mokara Hotel San Antonio
- Watermark Hotel San Antonio
- Mokara Hotel And Spa San Antonio, Texas