My husband booked us at this resort for our 1st ann. I was shocked when we walked in. The rooms were amazing. The staff sooooo nice and accommodating. For the price and the high rating I did expect almost perfection though. The towels were very rough. The roes rough and small. Tub drain wouldn't seal so missed out on a long relaxing bath before checkout. But really that is me being picky. One of my Spa services on the other hand was another issue. My husband got me a 3 service package. Massage, facial, and mani. The massage was great and so was the mani. The facial was the worst I've ever experienced. The technician used hand towels to wipe the face. The same rough ones in the guest rooms. When she did my scrub she used the towel to scrub some more. She scrubbed so hard my face was red and sore when I got up. I've had chemical peels and several facials around the world with no reactions. I had to leave the spa and put a cool rag on my face for several minutes. I then went back down for my mani. When I checked out after all my services I let the receptionist at the spa know I was not happy with the facial. She tried to argue with me that it was the products. In the end she did apologize and remove the charge from my bill but I just warn anyone going for a facial. My dermatologist confirms that hand towels should not be used on the face.
- Official Description (provided by the hotel):
- Welcome to Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. ... more less
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- Also Known As:
- Mokara Hotel San Antonio
- Watermark Hotel San Antonio
- Mokara Hotel And Spa San Antonio, Texas