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“No Ice Machines!”

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Mokara Hotel and Spa
Ranked #2 of 354 Hotels in San Antonio
Certificate of Excellence
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“No Ice Machines!”
Reviewed 23 May 2014

The Mokara needs ice machines. The Mokara is as the Mokara does. It's not what the Mokara says about itself. It's about how the Mokara delivers service. In our experience the Mokara couldn't get ice for us at 10:00 PM other than through Room Service and, for us, Room Service failed completely. As long as the Mokara's system excludes ice machines from guests' access, it'd better perk up its Room Service a bit. Can you imagine being required to call Room Service for Ice? Yes, and only at the Mokara!

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Carolyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,412 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (248)
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English first
78840
1 review
Reviewed 23 May 2014

Mokara SA has THE BEST SPA in south TX! Staff go above and beyond to make you feel comfortable and relaxed. The treatments and amenities are well worth the price. (and you can save $$ by going Sun-Thurs OR choosing 3 signature services) LOVE IT LOVE IT LOVE IT! I buy all my friends gift cards to Mokara so they can enjoy this wonderful treasure on the SA Riverwalk too!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Wendy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belleville, IL, United States
1 review
Reviewed 22 May 2014

Spent a night at this hotel/spa for my wife's birthday and everything was excellent. It was a little pricey but worth every penny! We will definitely be returning next time we are in the San Antonio area. Go Spurs!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Bradley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 May 2014

My husband booked this as a special getaway for our 20th wedding anniversary. From check in to the (kindly offered) later check out, this was a complete pleasure. The desk clerk made sure we knew about a food festival in the city and a river parade scheduled in the early evening--then they delivered champagne to our room while we were on the balcony to watch. On arrival, we decided to explore the hotel and walked down to see the restaurant, Ostra, where we had booked dinner. We mentioned we had just checked in and the maitre d' Richard asked if we might be the .... celebrating our anniversary? He was delighted to have guessed correctly and immediately invited us to sit and enjoy a glass of champagne on the house and enjoy the river view before setting out to explore. That evening at dinner everything was perfectly orchestrated for a special celebration and the food was wonderful--(hint: try the deviled eggs with salmon bacon as an appetizer--divine!) The hotel is elegant--large bathrooms with wonderful robes, slippers, silk eye masks, and bath amenities. Linens are very fine and, while coffee is available to be brewed in the room, coffee service is offered by room service at no charge at any time. Breakfast was also a treat. We enjoyed the buffet (very affordable and delicious) and yet another manager stopped by to thank us for spending our anniversary with them. While we were in a festive mood to begin, it is not often that the place and the service match our own enthusiasm. We highly recommend. Next time, we will try the spa.

Room Tip: Spring for the river view room on the 3rd floor--just high enough to see on to the river walk for al...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCtripview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, United States
1 review
Reviewed 16 May 2014

This is the 2nd time we've stayed at this property, and with any luck, it won't be our last. Beautiful, well appointed hotel with great attention to cleanliness and service. While it's definitely more costly than our normal stay, we did splurge for the special occasion. The proximity to the river is great without hearing lots of nonsense. The staff was very helpful in finding dining options within walking distance.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Leann O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 May 2014

Not only is this property lovely-it is on the Riverwalk! The terrace adjoining the restaurant is an entertaining location for breakfast, lunch or drinks. The room decor is soothing and the baths are huge with full amenities.

Staff at the Mokara is eager to please and will go out of their way to assist guests. The hotel keeps bottled water for arriving and departing guests and the lobby offers delicious concoctions like coconut milk punch.

The Mokara is a gem in a lovely and historic city. It was a delightful experience!

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank jorebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palm harbor fl
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 May 2014

This is a true luxury hotel, with comfort and great service without being overly stuffy! The room was spacious, with a great view of the river walk yet high up enough that it was quiet (fifth floor). Loved the balcony off of our room that allowed to walk out sit in chairs and see the city skyline. The bathroom was large and well appointed. The whole room had tasteful spa like finishings that could have come straight from a magazine. The bedding was exceptional and we had a relaxing tranquil stay here. The breakfast was fabulous and beautifully presented. The service was great and since the food was so good we even ate dinner here. We were not disappointed. I would definitely return to this hotel!! One of my best finds this year!

Room Tip: get a room facing the river walk and go a few stories so you can see the city skyline and escape the...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weberdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mokara Hotel and Spa

Property: Mokara Hotel and Spa
Address: 212 W. Crockett, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in San Antonio
#1 Spa Hotel in San Antonio
#2 Luxury Hotel in San Antonio
#3 Business Hotel in San Antonio
#5 Family Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Mokara Hotel and Spa 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome to Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. ... more   less 
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Also Known As:
Mokara Hotel San Antonio
Watermark Hotel San Antonio
Mokara Hotel And Spa San Antonio, Texas

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