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Mokara Hotel and Spa
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Reviews (1,633)
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All reviewsostrabath butlerthe river walkrooftop cafeturn down servicesteam roombrick wallseparate showerjetted tubfour seasonssister hotelchocolate covered strawberriesroom servicebottle of champagnebottled waterhotel restaurantbeautiful hotel
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Reviewed 25 July 2014

We wanted 5-star hotel in San Antonio, and could only find 4-star options. We booked the Mokara and were glad we did. It was impeccable - the staff was great, the accommodations wonderful. The Mokara easily surpassed some Ritz Carltons we've stayed at in the past. Be sure to visit the spa.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

This is the best place I have ever stayed at in San Antonio. I make 4-6 trips a year to the city and always stay around the river... decided to try this Hotel. The service, rooms, staff, restaurant and bar are incredible. I will be staying here every time I go to San Antonio from now on.

  • Stayed: July 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts
Thank Ronnie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

This is an outstanding hotel. The staff in particular are cheerful and courteous and showed an interest in our reason for travel (a drum corps competition at the Alamodome, who doesn't want to talk about their kid?) The room was well-appointed and very comfortable. I particularly appreciated the no-party policy, having stayed previously at a hotel that was filled to the brim with young adults who stayed up late in the lobby and were noisy in the hallways. Definitely will return to the Mokara when we return to San Antonio.

Room Tip: Room 681 faces a brick wall and air conditioner units. Poor view but otherwise the room was enjoyable.
  • Stayed: July 2014, travelled as a couple
    • Value
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Thank ATorres439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

I stayed recently with my husband for one night to celebrate our anniversary. The staff is very friendly and courteous. The check in process was slow and crowded. There was nobody there to valet the car, which is a problem b/c there is no where to park, you have to valet. We booked a couple massage and the spa was okay, the check in process was not very relaxing, filling out forms in a large open loud atrium like place. Then, they herd a bunch of you into the elevator where there is another check in procedure for your locker. Lots of chatty people in the relaxation room, so again, not very relaxing, and the linens all smelled like bleach. So during my massage I was completely surrounded by a bleach smell. Awful. The pool on the hotel's rooftop was ridiculously small. Maybe could fit 6-8 adults at the most. There was not any waitstaff at all, so old wet towels, empty drinks and have eaten food was laying around everywhere. We had to clean up ourselves in order to have a place to sit. Not worth the money in my opinion

  • Stayed: June 2014, travelled as a couple
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4  Thank mel60956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, General Manager at Mokara Hotel and Spa, responded to this reviewResponded 26 July 2014

Dear Mel:
I was truly disappointed to read that your anniversary celebration at Mokara fell below expectations. I assure you that the lapses you describe are not at all typical of our hotel and spa, and we will continue to relentlessly train our associates and upgrade our property to exceed the expectations of our valued guests. If we may be of personal assistance, please feel free to contact me or Josh DeBottis at (210) 396-5800.
Sincerely,
John Wallace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

would highly recommend as one of the best hotels to select if you're looking for high end hotel. service was outstanding, bed was uncommonly comfortable with high quality bedding and pillows, room was top shape, bathroom was especially enjoyable with large jacuzzi tub, location was perfect and spa highly rated.

  • Stayed: July 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts
Thank Tracy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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