While this moment is fresh on my mind, I would like to express our gratitude to the maitre'd at Silo on Austin Hwy here in San Antonio. We arrived late (due to construction delays) and were received warmly without complaint and seated at a very nice two-top. But it soon came to our attention that the A/C duct was awkwardly positioned to blow very cool air upon us and our table. Thoughts of sore necks and cold food prompted us to request a different table and we were quickly placed at a more comfortable location.
Then came trouble. Our waitress approached our table and began a very long monologue about the specials of the day. At one point she mentioned foie gras, which I enthusiastically accepted. Bummer. She next asked for our entree' order, announcing that it was the chef's preference that we submit our entire order at the same time. I politely responded that it was my preference(the customer) to enjoy my appetizer before ordering(if I then wished) the entree'.
I received a very hostile look with the sweet saccharine reply that "it was only a suggestion".
Within 2 minutes of her departure from table, a new waiter, Mario, appeared apologizing for the "incident". What incident, we inquired? He glossed over our surprise and realizing he had waited on us before, we gladly acquiesced. The foie gras was the largest portion I have ever received in any restaurant across the world, and it was deliciously prepared.
The rest of our evening went smoothly and our entrees' were fabulous - lamb for my wife and duck confeit for myself. The wine by the glass selection includes a great Mendoza Malbec and the French Pinot Noir was serviceable as well. All in all, a very nice evening.
But what shines is the attention to detail and patron comfort. The maitre'd apologized upon our departure for any inconvenience we may have encountered. We were amazed at the awareness and attention to patron comfort. For indeed, we never made a complaint of any kind.
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