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“Chaotic”
Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #72 of 4,645 Restaurants in San Antonio
Price range: US$0 - US$30
Cuisines: American
More restaurant details
Restaurant details
Good for: Bar Scene, Child-friendly
Dining options: Lunch, After-hours, Dinner, Breakfast, Outdoor Seating, Reservations
Neighbourhood: Downtown
Description: "Remember the Hard Rock!" While we've never been under siege like Davy Crockett and his men, we always strive to be memorable here in Texas. So why not lead the charge to our accommodating, three-story Hard Rock Cafe in San Antonio? Situated along the city's famous Riverwalk area, we have three floors of patios where you can be on the lookout for the slow moving tourist boats below. Inside you'll find gourmet meals in hefty servings, so huge you can cut 'em with a Bowie knife, and our collection of rock 'n' roll memorabilia is big enough to fill a Spanish mission. So stop battling those hunger pangs and march on down to the Hard Rock Cafe San Antonio.
London
Level 5 Contributor
67 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 147 helpful votes
“Chaotic”
Reviewed 14 August 2014

Try to eat here on 9th August 2014.

Whilst requesting a table, I was asked for my cell phone number. I explained that I am from London, England, and that I wouldn't be able to receive a text message. The girl looked at me blankly, and again, just asked for my area code. I replied that my "country code" is 44. Again, I was met by a blank look, and she finally decided that I would have to wait until a pager was available.

I can't believe that I am on the only overseas visitor to have requested a table at this place? But if you do not have a US registered cell phone, that don't know what to do! Amazing when there are so many international visitors in this city.

We were eventually given a pager and told to wait by the door (not family friendly as my young daughter was not able to wait by the bar area).

After a long wait for a table, we walked out and had dinner elsewhere.

Not recommended at all!

Visited August 2014
Helpful?
Thank Chaplinmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockSA, General Manager at Hard Rock Cafe, responded to this review, 15 August 2014
I am sorry that you and your family did not get to dine with us. I hope you will get to come back and visit us again. Please give our London location a visit as this is the original and will truly be a memorable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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809 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
Overland Park, Kansas
Level 4 Contributor
33 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Staff was friendly, food was OK”
Reviewed 14 August 2014

Staff was great. They treat you well. We sat outside along the riverwalk, which was great. Food was OK. Not bad. Just average. Burgers were fine and the BBQ sandwiches were good as well. We would go back.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank marshalljeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockSA, General Manager at Hard Rock Cafe, responded to this review, 15 August 2014
Thank you. Please come back during the holidays as the river walk cannot be beat with the xmas lights. Sitting outside with mild temps is the absolute best with a HRC Burger!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Cruces, New Mexico
Level 3 Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Management cares”
Reviewed 13 August 2014 via mobile

Wanted to say thanks to Manager Keith for making right a bad experience we had back in June. He truly wanted to make things right. I'm glad the Palloza found its way back to the nachos. Thanks!!

Helpful?
Thank BiffCares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockSA, General Manager at Hard Rock Cafe, responded to this review, 15 August 2014
Thank you. We do really care about our guests overall experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisiana
Level 5 Contributor
54 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Enjoyed It”
Reviewed 6 August 2014

My teenage daughter suggested the restaurant and this was my first experience. She went to the one in Cologne a few years ago and really enjoyed it. She had a burger and I had the grilled chicken sandwich. Both were really good. The music was just a little too loud for me but overall, it was a good experience. I would visit again.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank C P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockSA, General Manager at Hard Rock Cafe, responded to this review, 15 August 2014
Thank you and do come back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
55 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Good”
Reviewed 4 August 2014 via mobile

Another Hard Rock Cafe to mark off our list. We've actually traveled through San Antonio a few times and have eaten at this Hard Rock every time. It's always nice to get a good stroll on the Riverwalk and cap it off with the Hard Rock. Food was good, drinks were good, service was good.

Helpful?
Thank sd24pegeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockSA, General Manager at Hard Rock Cafe, responded to this review, 5 August 2014
thank you for choosing us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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