It really saddens me to write this review... I want to say only good things... But we were fairly dissapionted in our recent stay. The room was awesome-large, clean, etc... But so many small things were just not up to par. Check-in was difficult- we had requested a mini fridge (which was in the room, no problem there). When given the total for our stay, I SPECIFICALLY asked the desk staff if the total included cost for fridge... Yes, I was told... Card was processed, then I was told that she wasn't sure if fridge was included or not, so she needed to re-run my card for fridge- then I should check my records... & if I was overcharged, I should contact them to fix it later... REALLY?!? You can't tell if I've been charged the right amount- that's kind of your job, isn't it?!? Also, they did not provide us with enough breakfast tickets... Ironically, the day we ran out of tickets, our door keys quit working. We figured that she must have gotten our check-out date wrong in the system (even though we were charged for the correct amount of nights!)... When having to re-key our cards, it was an over 20 minute wait, due to the line in front of us... NOT a good experience- the bar was still nice, breakfast has gone downhill in quality from last year (I know that breakfast is a difficult thing to do, but really- warm milk & cottage cheese- we were afraid to ingest them, actually...but they did try, & a free morning meal is nice-)... Pool area was still enjoyable, but busy (NOT the hotel's fault)- could have been cleaner, & there were unattended, underaged children there many times... Again, not really the hotel's fault, but- if you have rules posted & guests inform you that the rules are being broken... MORE THAN ONCE- why is nothing done?!? We returned to the Crockett because we have had GREAT, OUTSTANDING service & stays in the past. We were REALLY looking forward to a nice, relaxing stay while on vacation... If this had been my 1st stay here, I would NOT be coming back... As it stands, we will prob give them one more chance. Maybe we just caught them at a bad time... But if service does not improve, I'm afraid that our affair w/the Crockett is over... :-(
- Official Description (provided by the hotel):
- A recommended hotel in San Antonio for families. ... more less
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- Also Known As:
- Crockett Hotel San Antonio, Texas
- Crockett San Antonio