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“Leans too much on location”
Review of Crockett Hotel

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Crockett Hotel
Ranked #20 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 2 March 2014

The Crockett is an historic hotel with a fabulous location, but it is tired and needs an updating. The rooms are small, lack an attactive decor, and bathrooms are tiny and not easily functional. The bed slept pretty good, but was only a small queen. Breakfast is included and wasn't bad but with so many people staying here due location, it was frequently out of items until staff could replenish or you had to wait to get a table to eat. Staff was friendly enough, but couldn't correct my bill and I had to call back later to get it resolved. Price is pretty good for this area, but for the same or close to that price, I think you could get much better lodgings in the downtown area.

  • Stayed: February 2014, travelled on business
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Thank dreamtraveler4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,463 - 1,469 of 2,002 reviews

Reviewed 21 February 2014

People who like this must have a very low standard. The breakfast is TERRIBLE. Waffles, eggs, beans and prefab muffins and such. Most unhealthy ever. Noisy (very!) aircondition. Old pine furniture from the 70ies? 20$ parking??? This place really only offers a clean bed, the rest is without value. Find a motel or something in stead and don't pay 117/night.

  • Stayed: February 2014
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1  Thank Geir0987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2014

Several years ago, we met a delightful couple in Toronto, Canada. We have stayed in contact with them over the years, even though we live in Houston, Texas. When we heard they were coming to Texas, we had to meet them. San Antonio was chosen to be our meeting place and we stayed at the Crockett Hotel. We have come to San Antonio many times, but had never stayed at the Crockett.
We were very pleasantly surprised. The hotel was extremely clean and charming. The staff could not have been nicer. Even the groundskeeper greeted us with a good morning. The hotel's location is great - steps away from the Alamo, the River Walk, and Rivercenter.

My only suggestion would be to improve the breakfast. A greater assortment of fruit and more options for breakfast would be great. A gift shop would be nice. Just a few items, such as bottled water, post cards, etc. would be a plus.

When we return to S.A., we will certainly consider the Crockett for our stay.

Room Tip: The sixth floor was great. We had a nice view, but was difficult to see due to the weather.
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  • Stayed: February 2014, travelled as a couple
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Thank JCarrabba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

When we first arrived the front desk was not friendly at all, not helpfull and acted as if I was bothering them. The reservation I made on line did not send me a confirmation, so I called and double checked my reservation etc. I was told it was all good my government discount etc. Then I find out at check in I was given in correct info, once again they are still acting as if it was my fault, and complaining that it is all because the rodeo is in town, give me a break there is something going on every weekend in San Antonio. The Valet service was awfull we did a whole lot of waiting in a line of cars out in the cold, one time we just took the keys to the front desk and we got one of those looks. In a good location but so are the other hotels in the area, we go to San Antonio often and have our favorites, we thought we would give this place a try and we did, we also know we won't stay there again or recommend it to anyone as well. A smile and a nice welcome go a long way in my book.

  • Stayed: February 2014
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Thank Lydiasavon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrockettGM, General Manager at Crockett Hotel, responded to this reviewResponded 12 February 2014

Thank you for being our guest during your recent visit to San Antonio. We appreciate you taking the time to provide feedback after your stay. We value ALL feedback we receive as it the best way for us to evaluate our operations and focus on critical areas for training of our staff.

We strive everyday to provide great customer service in a unique, historic, centrally located hotel in the heart of San Antonio. We obviously missed the mark in your visit. We agree, that no matter what the circumstance may be, we should always be friendly, helpful and pleasant. We will work with all of our staff to emphasize this priority with each of them.

We will also review both the staffing level and sense of urgency with our valet staff. We charge the same rate for valet and self parking in the hotel parking lot. Anytime that the hotel is busy, there can be some delays in retrieving of guest vehicles. We should provide an indication of the estimated length of time it will take to bring your car to you and not leave you wondering what is going on. We apologize that you had to retrieve your car on your own.

As far as the room rate for your stay, we do open and close rates and inventory based on demand. With it being a weekend, and a sold out weekend at that, discounts including the rate for government business were closed the weekend of your stay. We apologize if this what not clear at the time of booking on our website. When rooms and rates are not available to book, they will not appear to the booker. We will look into the reason that a confirmation email was not received following the reservation process.

Thank you again for providing a review of your stay, which we will share with our team. The staff will be better prepared to provide a quality guest experience in the future.

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Reviewed 6 February 2014

The Crockett Hotel in downtown San Antonio is across the road from the historic Alamo and a short walk to the famous River Walk with it's attractions and restaurants. The hotel itself is an updated version of its original self and consequently provides a lot more charm than the cookie cutter franchises on offer. Rooms were spacious and clean, the standard buffet breakfast was on offer, the staff were efficient and the bar sported a very enthusiastic bar tender, Heather, and cheap cocktails (and popcorn) during happy hour. The lobby boasts a grand piano which, instead of a 'hands off' sign invited (talented) guests to play at certain hours. Being there on Christmas Eve, yours truly indulged in playing a few Christmas carols which were appreciated by the front desk staff. Be aware there is no dining room in the hotel so plan to order in or eat out at the many establishments within walking distance. (There is an excellent Morton's Steak House across the road.) We found the prices very reasonable for this 'grand dame' of hotels which is the upside of having no dining establishment and other amenities (pool, spa etc.) on the premises. We felt the trade off was perfectly acceptable.

  • Stayed: December 2013, travelled as a couple
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Thank Tacklow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

My wife and I travel as much as possible and from now on when we go to San Antonio we will be staying at the Crockett. The hotel was directly across the street from the alamo and only a block away from hte river. The management and staff were great. They went out of thier way to make sure we got the room we wanted. The breakfast was a hot continental with plenty to fill us up. We were lucky enough to get a corner room with windows and a great view on two sides. The room was almost double the size of a typical room and very clean. The bed and furnishings were great.

Room Tip: Ask for a corner room
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  • Stayed: January 2014, travelled as a couple
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2  Thank mike h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrockettGM, General Manager at Crockett Hotel, responded to this reviewResponded 4 February 2014

Thank for your vote of confidence in the Crockett Hotel. We look forward to your return visits.

We have found many guests are surprised at our little gem. A 105 year old, historic property with a unique atrium lobby. Then they discover that across the street is the Alamo, the mall at River Center, the Alamo Plaza and Riverwalk. Right out the front door.

Thank you for sharing with others.

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Reviewed 2 February 2014

Nice staff. Rooms are compact but very adequate--spotlessly clean and comfortable. Easy access from the highway and close to everything--especially the Alamo! And about that famously mediocre breakfast, well...the coffee was good.

  • Stayed: February 2014, travelled as a couple
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1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrockettGM, General Manager at Crockett Hotel, responded to this reviewResponded 4 February 2014

Thank you for being our recent guest and for taking the time to provide a review of your stay.

We appreciate the high marks for our historic hotel. The unique property in the heart of San Antonio seems to be just what many folks are looking for when visiting this great city.

We continue to adjust and add to our complimentary breakfast buffet. We have expanded the breads. english muffins and pastries based on a recent guest's suggestion. We also added diced ham, tortillas, hard boiled eggs and cottage cheese to the lineup. We will look at options to add additional variety and still maintain the breakfast at no cost to our customers.

Thank you again for your feedback.

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Additional Information about Crockett Hotel

Address: 320 Bonham, San Antonio, TX 78205-2083
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in San Antonio
#42 Family Hotel in San Antonio
#57 Business Hotel in San Antonio
Price Range: £91 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crockett Hotel 3*
Number of rooms: 138
Official Description (provided by the hotel):
A recommended hotel in San Antonio for families. ... more   less 
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Also Known As:
Crockett Hotel San Antonio, Texas
Crockett San Antonio

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