We booked our room on Booking.com, we arrived at the hotel on Friday Oct 12th and our room was reserved as booking.com confirmed.
On Sat morning, after sleeping on the bed all night. I flipped back the blankets looking for a missing childs sock. I discovered dried vomit on the blanket we had used! My husband went down to the front desk to let them know. He was told that the maid would put a clean blanket on that morning. No big deal to the front desk clerk.
The next day at check-out, the hotel manager informed us that they did not accept booking.com and we were charged the regular rate for the room. Why did they accept the reservation from booking.com if they do not honor the rate? Also, if a customer slept on dirty blankets, would you not offer some type of compensation?
We have season passes for the following year to Sea World, we will not be using this hotel!
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- Also Known As:
- Holiday Inn Express Seaworld Hotel San Antonio
- Holiday Inn San Antonio
- Holiday Inn Sea World
- San Antonio Holiday Inn
- Holiday Inn Express San Antonio Sea World Texas