We came in for a late night check in. Mind you, we did call in ahead of time, gave our last name and told them we're checking in late. We were told everything is okay. When we got there, the hotel clerk's comment, "Oh my God." And he wouldn't tell me why he said that. When we walked in our room, it reeked of cigarette smell and the microwave (that was supposed to come with the room we booked) wasn't there. We immediately called downstairs and asked what happened. He said that he gave us what we asked for. Then told us to come back down and he'll put us in another room.
When we got there, I asked him if that was the room we booked, then were was the microwave? His response was, "it's not there?" I guess someone must've taken the microwave and the hotel didn't even know about it...Anyway, he gave us another key and told us to go check out the room and if we like it, he'll give it to us. I sent my husband to check the room while my 2 young kids and I stayed in the lobby. My husband came back and said the room is okay. I told the reception clerk we'll take the room. His response was, "this is a 2 bedroom suite, and I'll give it to you for the same price." I looked at this man in disbelief! He actually acted as if he's doing us a favor.
Mind you, throughout this whole incident, not a word of apology for the inconvenience he was subjecting us to. Suffice to say, I doubt we'll stay at this hotel again. Don't ge me wrong, the hotel is nice. It's new, the rooms are large. But beware, don't get Rm 412 if you want a non-smoking room. This says non-smoking but the room reeked.
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- Also Known As:
- Holiday Inn Express Seaworld Hotel San Antonio
- Holiday Inn San Antonio
- Holiday Inn Sea World
- San Antonio Holiday Inn
- Holiday Inn Express San Antonio Sea World Texas