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“Customer Service below par”

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Holiday Inn Express San Antonio Sea World
Ranked #131 of 358 Hotels in San Antonio
Reviewed 8 November 2006

We came in for a late night check in. Mind you, we did call in ahead of time, gave our last name and told them we're checking in late. We were told everything is okay. When we got there, the hotel clerk's comment, "Oh my God." And he wouldn't tell me why he said that. When we walked in our room, it reeked of cigarette smell and the microwave (that was supposed to come with the room we booked) wasn't there. We immediately called downstairs and asked what happened. He said that he gave us what we asked for. Then told us to come back down and he'll put us in another room.

When we got there, I asked him if that was the room we booked, then were was the microwave? His response was, "it's not there?" I guess someone must've taken the microwave and the hotel didn't even know about it...Anyway, he gave us another key and told us to go check out the room and if we like it, he'll give it to us. I sent my husband to check the room while my 2 young kids and I stayed in the lobby. My husband came back and said the room is okay. I told the reception clerk we'll take the room. His response was, "this is a 2 bedroom suite, and I'll give it to you for the same price." I looked at this man in disbelief! He actually acted as if he's doing us a favor.

Mind you, throughout this whole incident, not a word of apology for the inconvenience he was subjecting us to. Suffice to say, I doubt we'll stay at this hotel again. Don't ge me wrong, the hotel is nice. It's new, the rooms are large. But beware, don't get Rm 412 if you want a non-smoking room. This says non-smoking but the room reeked.

  • Stayed: October 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
3  Thank umiko56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this reviewResponded 24 May 2010

Hello again,
Thank you for the review and feedback.
Please accept my apology for leaving you with a disappointing experience.
If you plan to visit San Antonio again, please give us another try....you will be
pleasantly surprised with the changes and enhancements to our services and
products.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (283)
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269 - 275 of 283 reviews

Reviewed 11 June 2006

This is a relatively new hotel and is very clean. If you need to stay in this area, I would certainly recommend it. The one thing that I didn't like was that they have the irons literally attached to the ironing board with a cable. It makes it more difficult to iron your clothes. Other than that, I thought the rooms were fine; however, nothing special. Great budget hotel.

  • Stayed: March 2006, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
3  Thank BillDen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ttribby, Manager at Holiday Inn Express San Antonio Sea World, responded to this reviewResponded 24 May 2010

Thank you for your review and feedback.
We appreciate hearing our guests' thoughts & use this to enhance
our service and product.
Please accept my apology for leaving you with a disappointing experience.
The next time you plan to visit San Antonio, please contact us.
You will be pleasantly surprised by the improvements we have made to our
property and staff service.
We would love to see you again.

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Reviewed 18 March 2006

We stayed here two nights. The hotel was built in 2005, so it is fairly new. The rooms are very large. They are nice inside with a wall digital thermostat controlled air and heat. Just set it and it will stay that temp. It was a very quiet hotel for us. I actually slept well for being in a hotel. Located near seaworld not a far drive at all. They have an indoor pool and hot tub. They have a nice continental breakfast with hot cinnamon rolls every morning. They have hot and cold cereals, bagels, toast, english muffin, fruit, milk, juice, coffee, and yogurt. They also have a fitness room with a bike and two treadmills.

  • Stayed: March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank mary2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this reviewResponded 24 May 2010

Thank you for the wonderful review and feedback.
We like hearing from you & look forward to seeing you again soon.
Since the last time you stayed with us, we have made many
upgrades & improvements to our property.
We would love to see you again.

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Reviewed 28 July 2016 via mobile
Google Translation

Stayed: July 2016, travelled with family
2  Thank Iadirinzky N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AprilGalvan, General Manager at Holiday Inn Express San Antonio Sea World, responded to this reviewResponded 23 February 2017

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Reviewed 29 March 2016
Google Translation

Room Tip: accesible y buena ubicación.
  • Stayed: March 2016, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Pedro Emmanuel Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AprilGalvan, General Manager at Holiday Inn Express San Antonio Sea World, responded to this reviewResponded 23 February 2017

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Reviewed 31 January 2016
Google Translation

Stayed: January 2016, travelled with family
1  Thank GusHer11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas r, General Manager at Holiday Inn Express San Antonio Sea World, responded to this reviewResponded 4 February 2016

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Reviewed 9 December 2015 via mobile
Google Translation

Stayed: November 2015, travelled with family
Thank Caro R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thomas r, General Manager at Holiday Inn Express San Antonio Sea World, responded to this reviewResponded 4 February 2016

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Additional Information about Holiday Inn Express San Antonio Sea World

Address: 2861 Cinema Rdg, San Antonio, TX 78238-4205
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #131 of 358 Hotels in San Antonio
Price Range: £69 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express San Antonio Sea World 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Holiday Inn Express Seaworld Hotel San Antonio
Holiday Inn San Antonio
Holiday Inn Sea World
San Antonio Holiday Inn
Holiday Inn Express San Antonio Sea World Texas

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