We stayed over the Christmas holiday which may be why we didn't have the best experience. We reserved a river view suite that included daily breakfast (not an inexpensive choice). Although we didn't know it when we checked in, our room was by the staff entrance so every morning (about 5 am) the door was opening/closing with lots of talking. Our part the hotel had a hot water tank problem which happened while in the shower (not pleasant). Hot water was out for several hours. One day all the old linens were taken out of the room but they forgot to bring new ones. Initially this was not a huge problem but after 2 calls, I had to go downstairs which is just not fun. Another issue was the daily breakfast, the ending time varied, again not huge issue because it was ending at 10 or 10:30 but on Christmas Day breakfast stopped at 8:30. Had they given us a schedule it would not have been a problem but we never anticipated that breakfast on Christmas Day would be over at 8:30. A simple schedule when we checked in would have been good enough. I am hopeful this was due to the "regular staff" being home for the holiday. I just wish I could have paid rates for this level of service.
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- Also Known As:
- Contessa Hotel San Antonio
- Contessa San Antonio
- Hotel Contessa San Antonio, Texas