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“My New Getaway” 5 of 5 bubbles
Review of Hotel Contessa

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Hotel Contessa
Ranked #9 of 353 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“My New Getaway”
5 of 5 bubbles Reviewed 2 December 2013

I am a frequent visitor to the San Antonio area and I must say that the Hotel Contessa is a breath of fresh air. The hotel staff was very friendly and accommodating. The rooms are perfect at the restaurant was excellent. It is located right on the Riverwalk and next to everything that I wanted and needed to do. My family and I had a wonderful time. We have found our new home away from home in San Antonio.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (838)
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English first
San Francisco, California
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

This was my first trip to San Antonio and I definitely wanted to stay right on the river walk. I was not disappointed with my choice of Hotel Contessa. Just walk out of the lobby and you are on the river walk. Our room was excellent. There is nothing I would have changed. Spacious bathroom, fresh and clean, and the bed was sooo comfy. We enjoyed the large sitting area and bar near the lobby. Everything was beautifully decorated. Staff was vey nice. The bellman was friendly. The doorman very attentive. We look forward to staying here again on our next visit to San Antonio.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IGgirl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norco, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 December 2013

My boyfriend and I stayed at the Contessa for 4 days/nights and it was absolutely wonderful. The staff is friendly and helpful, and our Valet, Jaro, was very pleasant. The Hotel is right on the river and everything is within walking distance.

Room Tip: our room overlooked the river--3rd floor
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campbellsport
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 December 2013

My daughter and I stayed at the Hotel Contessa for a long weekend get away. Location is perfect. Right on the riverwalk, within walking distance to downtown, shopping, restaurants, Alamo, etc. We went to Zinc to eat/drink several times, very good. We also had a drink at "Drink" which also nice. Went to the spa, which was also excellent. We only had drinks in the bar area and service could have been better but the beverages were good. Our room was clean. The front desk staff was helpful. Everytime we went to talk to the consearie(sp) she or he wasn't there. Although the bell staff was GREAT!!!! Friendly, kind, helpful...probably the best I've incountered in a long time.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank olive1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

My husband and I were required to stay here through our work. We loved it and would certainly return again in the near future.

The rooms were beautiful. Updated and fresh.... Clean, relaxing and very spacious!

The lobby was large with many areas to relax and read a book, play a game with the family, etc....

You can walk right through the doors of the hotel right onto the river walk. Perfect location! We were able to walk to the restaurants and shops as well as the Alamo! There are great family activities across the street from the Alamo as well, all in walking distance!

The people working at the hotel were very kind and accommodating. No complaints! I enjoyed every min of my trip!

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lorcul10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henryville, Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 November 2013

We stayed here for a week and loved this Hotel. From the moment we checked in until we left we were treated like royalty. The pool and hot tub were great. The staff was extremely friendly. We only had appetizers in the restaurant, and they were extremely good. The happy hour at the bar was great. Our only complaints would be that for such a nice place, they buy the cheapest toilet paper possible, and for rooms with suites, they should really have a refrigerator, but instead the refrigerator is a "mini-bar" only. Sorry, but I'm not paying $5 for a tiny bottle of booze when there are two liquor stores within a block.

Room Tip: Ask for an upper floor room away from the elevators!
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2dogsports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

2nd stay at this hotel for thanksgiving. Front desk and bell service excellent. Restaurant not so much..... Poor service, kids got their meals 30 mins before ours arrived. When it did arrive, steak was cold and wife's dish was very poor. As the kids eat for free, the restaurant was a big pull for us to come back for a second trip. Very disappointing. Something changed in the last year. Again, great hotel and location, but slipping a bit. Also - what happened to the fruit in the bowl in the foyer ? Went for breakfast this AM and they were unable to seat our party of 5. As we waited, another family of 5 walked up and got seated straight away. Absolutely clue less receptionist, wait staff and the food is mediocre at best.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank froggy72x4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Contessa, General Manager at Hotel Contessa, responded to this review, 30 November 2013
Dear Fraser123456,
We thank you for returning to our hotel for a second visit however we are terribly sorry that Las Ramblas fell short of your expectations. It is very disappointing to hear that both the food and the service were lacking. We will use your critique to address these points internally with our restaurant team. As for the hotel, you will be pleased to know that we are now beginning a full renovation of the hotel and we will have completely new rooms by mid-year 2014. We hope that you will perhaps return again and depart our hotel with a much more favorable impression and experience.
Les Utley
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Contessa

Property: Hotel Contessa
Address: 306 W Market St, San Antonio, TX 78205-2953
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Antonio
#4 Romantic Hotel in San Antonio
#4 Green Hotel in San Antonio
#4 Spa Hotel in San Antonio
#5 Luxury Hotel in San Antonio
#13 Family Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Contessa 4*
Number of rooms: 265
Reservation Options:
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Also Known As:
Contessa Hotel San Antonio
Contessa San Antonio
Hotel Contessa San Antonio, Texas

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