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“Excellent Location, Great Service”
Review of Hotel Contessa

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Hotel Contessa
Ranked #7 of 358 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
San Antonio, Texas
Level 6 Contributor
512 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
“Excellent Location, Great Service”
Reviewed 14 July 2014

This hotel is great. Its location is perfect if you're going to be in the downtown area. It's literally, minutes from the Alamo, shopping, and perfect if you want to take in the SA nightlife. There are plenty of restaurants nearby and plenty of people watching too.

I love the restaurant and small bar on the bottom floor. I have stayed there 2 times and have always has a very clean room. The service has always been friendly and prompt. They were going through some renovations the weekend I was there but the staff was doing everything they could to make it smooth for its guests, as far as my stay, it was great with no complaints. I even saw managers making sure the guests were being taken care of when the front desk people got busy.

I found the bar staff to be excellent and their drinks to be very tasty too! I would stay here again, without a doubt.

Room Tip: Try to face the river walk if you can. Downtown SA is noisy at night.
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  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Ldominici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Midland, Michigan
Level 6 Contributor
140 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 July 2014 via mobile

The staff is wonderful. The hotel is being remodeled so some of my issues are due to that The rooms are very spacious with a great sitting room. The bathrooms were obviously designed by a man as there is absolutely no room to put your bath essentials. The in room safe is big enough for a laptop which is nice. Also the in room coffee pot with Starbucks coffee is nice. What is missing is a frig which would have been nice to keep drinks cold in the hot Texas weather.

Stayed July 2014
Helpful?
1 Thank dew-s02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Contessa, General Manager at Hotel Contessa, responded to this review, 17 July 2014
Dear dew-s02,

Thank you for taking time to share a favorable review with the TripAdvisor community on our hotel. We especially appreciate you mentioning our wonderful staff. We are incredibly proud of their dedication and the passion they show when serving our guests each and every day. Yes, we are remodeling the guest rooms and once complete, they will be the most unique rooms in the entire city. The rooms that are already done are getting rave reviews! The good news is that the renovation is now just a few weeks away! We hope you'll be back to the experience the new Contessa sometime soon.

Kind regards,
Les
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manhattan, Illinois
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014

Awesome hotel in an awesome city! The staff was phenomenal and the location is perfect. Great atmosphere and terrific rooms. Would definitely recommend and definitely stay again! The restaurant was awesome and the hotel ambiance was perfect.

  • Stayed June 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Susancoari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mornington Peninsula, Australia
Level 6 Contributor
132 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 11 July 2014

If you stay in San Antonio, the only place to be is along the Riverwalk. We drove to the hotel from the airport (which is only 15 minutes away!) through the eerily deserted streets of the city. They are deserted for a simple reason. In July it is so hot, everyone is underneath the city along the Riverwalk where it is nice and cook, locals and tourists alike.

The Hotel Contessa is well-placed in this regard, you can walk directly from the lower floor out to the Riverwalk - which we did, often, over the two days we were there. (We also did some other things like walking to the Alamo, which is only five minutes away, before it got too hot).

The valet parking is not too expensive, but there are plenty of public car parks around where you spend a maximum of $6 per day, unless you are constantly coming or going.

As for the hotel itself, we had a suite, and didn't really spend enough time in it to do it justice, but it was very nice. There were two televisions and a completely separate lounge area that had a high table and stools, but we ate on the Riverwalk both lunch and dinner so we didn't use it. For a family with small children, it would be perfect!

Neither were we there long enough to use the rooftop pool, so I can't comment on that.

We did use the bar and restaurant on our first night there. I think the restaurant is new, or has just changed hands, because we received a lot of conflicting information. Firstly, we were given menus and told the restaurant would open at 5.30. We spent a lovely half hour enjoying a drink in the bar area and perusing the menu, before walking to the restaurant area, only to be confronted by the manager. He then told us the restaurant didn't open till 6pm, and that we should not have been told it was 5.30. Disappointed, we went back to the bar, sat down, and shortly after noticed several people sitting at tables in the restaurant, and yes, they were being served. We walked out again (it was around 5.40 pm at this stage) and sat ourselves down. Shortly after we were greeted by a waiter to take our order. We started ordering and he said, 'Oh this is the lunch menu, the dinner menu is different.' He brought us the dinner menu which was very different, and we had trouble choosing from it. In the end we decided on some dishes. They were very nice but not what we had worked ourselves up for.

All that said, besides being made to feel a bit like naughty schoolchildren who didn't know what they had done wrong, we had a pleasant experience and sitting amongst the trees alongside the river was lovely and 'southern',

I would recommend The Contessa to couples, groups and families, and hope that they have alreadyy overcome the restaurant miscommunication issues.

Room Tip: try to get a room overlooking the river if you can. Ours faced a carpark but it was high enough that...
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Words_by_Julia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring, Texas
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 July 2014

Very nice hotel and rooms. Service was also first class. Beautiful location on the Riverwalk and beautiful lobby and pool on top of hotel. Nice clean rooms. I will likely stay there again for the price. Here's why I didn't give it five stars: Parking Garage is a public parking garage, located half block away, across the street. During the night, construction was going on somewhere on the streets below and we listened to big trucks driving around all night long, even though we were on the 7th floor. Not great sound-proofing with respect to the outside. There was a small mini-fridge full of alcoholic beverages - no useful refrigerator in the room. We had to unload the mini-fridge to have a place to keep our water bottles cool. One of the elevators was out of service, being used for construction going on in the hotel. Slow waiting on the other two elevators. Otherwise, great hotel.

Room Tip: Ask for one that doesn't face the construction going on in the street area.
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Green Features: The hotel staff are very friendly. The place was clean and well kept.
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank 298rickj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2014 via mobile

I absolutely loved this hotel. I would stay again and again. The decor is gorgeous with a southwest flair that you would expect with a name like The Hotel Contessa. We had a room with two double beds. The bedroom was completely separate from the well-appointed living room and fantastic bathroom. So someone else could've slept on the pull out sofa. The restaurant was pricey! But delicious. This portion of the Riverwalk is the best. Location fantastic. Never even got our rental car out of valet. We rode the rental bikes all over town. Right next door to the Westin. Just as nice without the pretentious staff and all the dogs!!

Stayed July 2014
Helpful?
2 Thank Leslie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level 6 Contributor
353 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 423 helpful votes
Reviewed 10 July 2014

No real complaints about this hotel, but nothing that really makes us want to go back, either. First, neither the mapquest map I printed out nor the Navi system on my car could get us to the hotel--both left us at least a block away, confused by the one-way streets, so be aware.

Our biggest problems were: 1) the required valet parking, which means a delay any time you need to get your car; 2) the overpriced servi-bar ($4.50 for water, e.g.); 3) the surrounding neighborhood is less than desirable (reminiscent of the Bowery in New York City); and 4) lack of bellboys. The hotel's hallways had a musty smell, although the rooms themselves were fresh and well-appointed.

The hotel was quiet while we were there (July 3, one night only). I'd guess this is in a relatively quiet area of the RiverWalk, but not a tremendous walk to that area. Would I stay there again? Yes, but it wouldn't be my first choice.

Room Tip: River view rooms don't have a particularly great view of the river--not worth paying for an upgr...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Gene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Contessa

Property: Hotel Contessa
Address: 306 W Market St, San Antonio, TX 78205-2953
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Antonio
#4 Romantic Hotel in San Antonio
#4 Green Hotel in San Antonio
#4 Spa Hotel in San Antonio
#5 Luxury Hotel in San Antonio
#13 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Contessa 4*
Number of rooms: 265
Reservation Options:
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Also Known As:
Contessa Hotel San Antonio
Contessa San Antonio
Hotel Contessa San Antonio, Texas

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