Great location, it is right by marriage island on the river walk. Beatiful facility, modern, trendy, very nice. But at the other end of the spectrum was the service. It was almost laughable at times. Example, we pulled in unload and there was six, yes six, bellman standing in a line by the drive. We get out, start to unload and do valet, and none of them ask us if they can help us with our luggage. Strange right. Then we go to the front desk to check in, we are the only ones and the front desk manager stands there talking on the phone for 10mins. Doesn't call for anyone else to help us, just looks at us occasionally. Really strange. Next day, there is a dog barking incessantly in one of the rooms, and it is echoing (literally) through the beatuiful atrium all the way to the lobby. We call down to the front desk and they act like they haven't heard anything. Anyway, this is a nice hotel physically, location and facilities, but there must be a management problem. The staff seems to think they are supposed to be part of the scenery and have no idea how to provide service that matchs the surroundings. Unfortunate.
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- Also Known As:
- Contessa Hotel San Antonio
- Contessa San Antonio
- Hotel Contessa San Antonio, Texas