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“Had a good stay” 3 of 5 bubbles
Review of BEST WESTERN Garden Inn

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BEST WESTERN Garden Inn
Ranked #106 of 353 Hotels in San Antonio
Chicago, Illinois
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Had a good stay”
3 of 5 bubbles Reviewed 30 November 2013 via mobile

I stayed here for a week and it's nothing fancy but to sleep and shower it gets the job done. Swam in the pool. It was surprisingly expensive for a week stay but I really have no complaints about the hotel itself. Everyone at the front desk was very friendly and helpful. I loved the Texas shaped waffle maker I could use for breakfast. I went out and bought one I loved it so much.

Stayed July 2013, travelled with friends
Helpful?
Thank Mymyskinnylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 10 December 2013
Thank You for taking the time to share your experience. I’m glad the hotel was agreeable. Our staff strives to provide great customer service. Our Texas shaped waffle maker is a huge hit at breakfast among other items such as our biscuits and gravy. Again, Thank You for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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263 reviews from our community

Traveller rating
    119
    80
    34
    18
    12
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Nashua, New Hampshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 28 November 2013

I think this hotel is good only if you just want to sleep for a night. The rooms are very old. There was bug in the bathroom. They provided only a shampoo and no conditioner or lotion. This hotel is more like a road side motel where you just want to sleep for a a night.

  • Stayed November 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank JayPro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 10 December 2013
I am disappointed that you had a mediocre experience at our hotel. We are currently in a renovation where we are updating our rooms with new paint colors, bedding and light fixtures. I do apologize that there was a bug in your room. If front desk had known they would have been more than willing to have moved rooms or removed the bug. However, I will make sure to talk to our staff to address this issue. Also, Best Western is only required to provide shampoo and if you ask the front desk we do provide extra amenities such as lotion. I do appreciate the time spent writing the review. I hope you could give the hotel a chance to redeem itself and visit again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 26 November 2013 via mobile

This is an old hotel that is on a highway and is very well maintained and operated. Breakfast was slightly dissapointing as the fruit was old and stale, but everything else was above expectations: very clean, everything works, excellent shower, good walls (no noises from other rooms, just slight highway sounds) and overall good service.
Overall I recommend this hotel but would not portray it as a competitor to any upscale hotels.

Stayed November 2013
Helpful?
Thank injenswetrust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 10 December 2013
We appreciate the time you spent sharing your experience. Our whole staff works hard to ensure a well maintained and operated hotel. It’s nice to hear that we are doing our job. I apologize that the fruit was stale. When we get our next shipment of fruit I’ll make sure that the fruit is more appetizing. Thank you for staying with us.
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Denver
2 reviews
4 of 5 bubbles Reviewed 17 October 2013

We used this hotel as a homebase for several trips in and around San Antonio. We could reach everything we wanted within half an hour. Even though the location is next to the highway and seemed a bit truck-stop-ish we didn't have any issues with noise.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Darcy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 10 December 2013
It is always great to read reviews like this. We do have truck parking however our hotel accommodates many types of guests. You are exactly right we are central to all major San Antonio attractions. Our hotel is about 15 miles from downtown area and the zoo, 25 miles from Fiesta Texas and Sea World and 30 miles from San Marcos Outlet Mall. Our location provides easy access on and off the Highway 35. I can’t wait to see you in the future. Thank you for sharing you experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburg, Texas
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 1 October 2013

The hotel is well situated for business activities on the north east side of San Antonio. Access to interstate very easy and lots of dining choices. If you want to shop, there are several big shopping areas close by. The room we stayed in needed a little cosmetic maintenance but every thing worked well, the shower was a trip, enough water pressure and water to take at least one layer of skin off. I was very surprised to find that they did not supply the usual shampoo and lotion in the room, you have to ask for it. Despite being right on the interstate, our room was very quiet even though it was located very close to the highway. The staff was very friendly and helpful. The breakfast was the usual fare found in most hotels these days. The hotel is a good value for the price paid and yes I would return should we need to stay in the area again. I've become very suspicious of hotels lately, most we've stayed at lately were disappointing and so we've switched to Best Western and have been a lot happier while traveling.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 4 October 2013
I want to Thank You for taking the time to share your experience about our hotel. I am glad your stay with us was good and that you found our hotel very clean and a good value. Service and Cleanliness are very important to our hotel and staff. The hotel does provide extra amenities at the front desk however Best Western Plus and Best Western Premier do offer extra amenities in their hotel rooms. We are working to improve maintenance and hope the next time you come that it will be impeccable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san antonio, United States
1 review
5 of 5 bubbles Reviewed 22 September 2013

Friendly staff on arrival and departure. Clean room and clean lobby. Internet and fitness room available. Great location and near many restaurants. Great place to stay for price paid. Decent size pool and clean. Breakfast was good no complaints. I would recommend this hotel to friends, family and others.

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Desiree A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenInnSA, General Manager at BEST WESTERN Garden Inn, responded to this review, 4 October 2013
We appreciate the kind words to describe our hotel. I am glad to read your stay with us was comfortable and a good value. We try to ensure that we provide a clean and comfortable stay for every guest at a great value. We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 11 September 2013

The hotel was better then expected! It was clean and the staff was very friendly/helpful! The 1st room we received the lock on the door was broken so they had to move us to another room. They were very nice and helpful in accommodating to us! We would return!

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Miche85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenInnSA, General Manager at BEST WESTERN Garden Inn, responded to this review, 4 October 2013
Thank You for sharing your experience. I am glad you found our hotel to be clean, friendly and accommodating. We try to ensure that our guests are provided with great service. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Garden Inn

Property: BEST WESTERN Garden Inn
Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Phone Number:
Region: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in San Antonio
#16 Business Hotel in San Antonio
#49 Romantic Hotel in San Antonio
#91 Family Hotel in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Garden Inn 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Best Western San Antonio
San Antonio Best Western
BEST WESTERN Garden Inn San Antonio, Texas

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