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“Great hotel and location ”

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Hotel San Antonio I-10 Northwest
Ranked #169 of 358 Hotels in San Antonio
Reviewed 13 April 2014 via mobile

Stayed at this hotel for 6 nights. Choose this hotel as it is only two years old the decor is modern and it still looks new. Very comfortable beds, good selection at breakfast. Pool was very cold so unable to swim, hot tub was great. Would come back.

Stayed: April 2014
Thank oveml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kailey M, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded 29 April 2014

Thank you for taking the time to write a review regarding your recent stay. Its always great to hear such positive comments. We appreciate your feedback. Best Regards

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Reviews (119)
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56 - 62 of 119 reviews

Reviewed 3 April 2014

I arrived late been driving through the night - it was after midnight - forgot to put the sign on the door an at 0820-900 the knock occurred - I guess it was good thing to get some thing to eat still tire - the breakfast area was ok, it hard with all the different life styles along kids touching stuff. but that is life -

sad no acknowledgement being freq / plat member with them

  • Stayed: March 2014, travelled on business
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Thank StephStx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kailey M, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded 9 April 2014

Dear StephStx, Thank you for taking the time to write a review. I do apologize for no recognition of your loyalty as a IHG Member, we appreciate your business and thank you for being a Platinum Member. We thank you for your honesty and feedback. This helps up address issues and improve where needed. We look forward to serving your future travel needs. Best Regards

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Reviewed 23 February 2014

- check in was easy and fast, front desk rep was very accommodating and very friendly.
- the room and bathroom it was really clean, beds very comfortable as well.
- breakfast was decent with just the necessary items to start your day, including hot pancakes, eggs, sausage, etc.
- check out was also very easy and again the front desk rep very friendly.
- downtown is about 10-15 minutes drive.

* the only bad thing about our stay was the construction and traffic around the hotel, this is not the hotel fault, hopefully the construction around is over as soon as possible.

  • Stayed: February 2014, travelled with family
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Thank Elrazo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kailey M, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded 4 March 2014

Dear Elrazo, Thank you for taking the time to write a review regarding your recent stay. Its always a pleasure to hear such positive comments from our guests. Best Regards

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Reviewed 17 February 2014

This hotel has some of the nicest staff in the hotel industry. From the sales manager (for our 3 day meeting room) to he general manager, to the front desk and the breakfast room attendant. Everyone seem genuinely pleased that I was there, most people referred to me by name - in a hotel that was mostly full. The guest room was large and comfortable, great mattress and bed linens, bath linens were better than most. The room was quiet - no noises from the hallway or the out of doors, very quiet heating/cooling unit. Plenty of TV channels to look at as well. Comfortable love seat and easy chair. Real coffee maker! The meeting room was just what we needed for the 3 days. There are plenty of restaurants within a short distance (avoid the Pearl for lunch, food and service were mediocre).

Room Tip: I was on the first floor next to the stairs and heard noting from upstairs, next door or outside. I...
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  • Stayed: February 2014, travelled on business
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Thank Si3Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kailey M, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded 4 March 2014

Dear Si3Austin, Thank you for taking the time to write a review regarding your recent stay with us. Its always a delight to hear from our guests that their stay was enjoyable. Your comments will be shared with our entire staff. Best Regards

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Reviewed 4 December 2013

We arrived at 2 am in the morning, and check in was quick and we just drop in bed 5 minutes later. Even though we were only 50 m away from I-10, no noise in the bedroom. Everything was clean.

ample room for breakfast. Nice breakfast, we get plenty of it. area was clean and quiet. Very well located, with I-10 just walking distance and the loop just 1 1/2 mile away. Parking lot was full, but we manage to find space for parking.

Next time I come to San Antonio, I´ll choose same hotel

Room Tip: Front of the building, by the swimming pool
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  • Stayed: November 2013, travelled with family
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Thank mango34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kailey M, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded 14 January 2014

Dear Mango34, Thank you for taking the time to write a review regarding your recent stay with us. Its always such a delight to hear such positive comments from valued guests like yourself. Thank you again, and we look forward to serving your future travel needs. Best Regards

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Reviewed 17 November 2013

Clean hotel, Excellent service. The lady at the desk ( Kailey Mendez) was extremely friendly and helpful, Always greeted us with a smile We stayed 5 days and were extremely satisfied If and when we return to San Antonio we will be staying here again. I hope this will help when going to San Antonio

  • Stayed: November 2013, travelled with friends
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Thank jim s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kailey M, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded 19 November 2013

Dear Jim S., Thank you for taking the time to write a review regarding your recent stay with us here at the HI Express IH-10NW. Its always a pleasure to hear feedback of such a positive nature. Your comments will be passed on to our entire staff. Thank you for choosing IHG, and we look forward to serving you with your future travel needs. Best Regards

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Reviewed 4 November 2013

Quaint is exactly how I would describe this hotel. My girlfriend and I stayed here for two nights to visit sea world and the river walk. I got this room on a discount website so I was a little apprehensive as it was listed as a 2 1/2 star hotel. Check in was friendly and fast. When we got to the room, we looked for problems and couldn't find any. The room was pretty clean. When I logged onto the WiFi, I became disappointed. I had trouble watching YouTube videos even at the lowest quality and other websites were slow as well. When I went to take a shower I found my next disappointment. The shower head had three settings. Pierce your skin, sink faucet, or a gush of water that was so low pressured I had to wipe the soap off of me. The beds were comfortable. When we woke up and went downstairs for breakfast, I was somewhat impressed. They offered your normal stuff. Then they also had eggs, biscuits, and sausage gravy, They also had a pancake maker. The breakfast here is definitely by far the best aspect of this hotel. Checkout was quick and easy. The biggest thing that upset me was a phone call I received. The hotel clerk tried to claim I had not paid for the following night I was there. Upon further investigation, they realized they had meant the call to be the next room over.

All in all, this hotel is a nice place to put your head if it's a short trip or an overnight stop. If I could get the price I paid again, I would likely stay here again. I give this hotel a 2/5. The lack of decent band-with, a cruddy shower-head, and being mistaken for another delinquent guest is where this hotel gets its deductions. If the hotel had not mistaken me for another guest, I would give this hotel a rating a 3/5.

Room Tip: Call the hotel after reservations are made. If your reservation is listed "best available"...
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  • Stayed: November 2013, travelled as a couple
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2  Thank Gamer275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kailey M, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded 7 November 2013

Dear Gamer275, Thank you for taking the time to express your thoughts and concerns regarding your recent stay. I greatly appreciate you taking the time to bring these matters to the my attention, and apologize for any in convenience you may have experienced. It is our goal to consistently provide superior service. We are sorry we fell below your expectations. Your feedback enables us to target problem areas, and get them resolved as quickly as possible to avoid similar situations. Thank you again for your candid feedback. Best Regards

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Additional Information about Hotel San Antonio I-10 Northwest

Address: 4800 Woodstone Dr, San Antonio, TX 78230-1185 (Formerly Holiday Inn Express Hotel & Suites San Antonio I-10 Northwest)
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #169 of 358 Hotels in San Antonio
Price Range: £51 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel San Antonio I-10 Northwest 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
With free high-speed Internet, microwave and refrigerator in every guestroom, complimentary Express Start breakfast, this hotel is a favorite with corporate and leisure travelers alike. Conveniently located near Six Flags Fiesta Texas and business/ medical districts of Northwest San Antonio, the Hotel San Antonio I-10 Northwest near Six Flags Fiesta Texas is ideal for business travelers and family vacationers. The hotel is only 2 miles from Six Flags Fiesta Texas and 1 mile from UTSA & La Cantera & the New Rim Shopping Center. The three-story upscale, boutique hotel provides guests with easy access to Sea World, the famous Riverwalk (downtown) and an array of area attractions, shopping and sporting venues. Between meetings and area excursions, guests of Hotel San Antonio I-10 NW near Six Flags Fiesta Texas are invited to beat the Texas heat in the sparkling outdoor pool. For those who make physical fitness part of their daily routine, a complimentary fitness room with cardiovascular equipment is available. A complimentary breakfast is provided and a variety of area restaurants offer guests several dining options. All guestrooms of the Hotel San Antonio I-10 NW near Six Flags Fiesta Texas feature a 27-inch cable television, hairdryer, coffeemaker, and iron w/ board. Spacious well-lit work desks feature two dual-line phones and complimentary high-speed Internet access. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio i-90 Northwest
Holiday Inn San Antonio
Holiday Inn Northwest
San Antonio Holiday Inn
Hotel San Antonio I-10 Northwest Texas

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