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Hampton Inn & Suites San Antonio Airport
Ranked #75 of 358 Hotels in San Antonio
Reviewed 13 June 2014

Everything was perfect! I was in San Antonio for a concert at the AT&T Center and was going to Schlitterbahn the next day in New Braunfels and a friend told me this hotel would be perfect for location and it was! Easy highway access and a quick drive to both places! EVERYTHING IS PERFECT!!

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Hampton
Thank Victor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dluckey, General Manager at Hampton Inn & Suites San Antonio Airport, responded to this reviewResponded 18 June 2014

Thank you so much for choosing the Hampton Inn & Suites San Antonio Airport Hotel. We appreciate you taking the time to provide feedback regarding your stay. Customer satisfaction is our #1 priority and it's great to hear you thought highly of your experience. Please come again if you're in our area.

Regards,

DLuckey, GM

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406 - 412 of 656 reviews

Reviewed 8 June 2014

We love Hampton Inns and a member of the Hilton group and this location near the airport is a prime facility when coming into or out of San Antonio. The hotel is exceptionally clean, easy to park and get to and from and is super close to fine restaurants and shopping nearby. If you are looking for tranquility or something more akin to the Riverwalk, this isn't your hotel but for a location near the airport, we stay nowhere else!

Room Tip: Rooms on the first floor near the business center, fitness room and pool may be louder.
  • Stayed: June 2014, travelled with family
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Thank camodoc9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dluckey, General Manager at Hampton Inn & Suites San Antonio Airport, responded to this reviewResponded 10 June 2014

The Hampton Inn & Suites San Antonio Airport Hotel staff appreciates you taking the time to provide feedback on your recent stay with us. We realize you could have chosen over 300 other places to stay and we're thankful that you chose our hotel. Our #1 priority is your satisfaction and we hope you return on your next visit to the ALAMO CITY!


Thank you and travel safely,

Delma Luckey, GM

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Reviewed 4 June 2014

Everything about this Hampton Inn was outstanding. The staff make you feel so welcome from the front desk to housekeeping. Our room was spotless and the breakfast was one of the best we've had at Hampton Inns. A special thank you to Sophie and Amanda who helped us so much we really appreciate it and also to your General Manager such a lovely lady. It is no wonder this is such a nice hotel to stay at with her at the helm..Would highly recommend this hotel if you want a really nice clean place with outstanding staff and a good breakfast!!

  • Stayed: May 2014, travelled as a couple
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Thank Travelier_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dluckey, General Manager at Hampton Inn & Suites San Antonio Airport, responded to this reviewResponded 5 June 2014

Thank you so much for choosing our hotel (the Hampton Inn & Suites San Antonio Airport) while visiting San Antonio. Guest Satisfaction is our priority and it is great to hear you enjoyed your stay. I will make sure the staff is aware of your comments, especially Sofie and Amanda. Please call us when you plan to be in the area again.

Take care and travel safely,

Delma Luckey, General Manager

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Reviewed 4 June 2014

I've stayed at many other Hamptons all over the country as well as abroad. So, I know there is variance from place to place. When I noticed my room did not have a mini fridge, I asked the front desk staff to please put one in for me. My request was flippantly denied with a level of disdain I did not expect from a Hilton property. With so many of these around, I'll likely never come back to this one. It's been over a week now and this one little exchange not only poisoned my stay, it's made me take to the internet to vent.

  • Stayed: May 2014, travelled on business
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Thank Ramon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dluckey, General Manager at Hampton Inn & Suites San Antonio Airport, responded to this reviewResponded 10 June 2014

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us and giving feedback on our improvements.

Thank you again and travel safely,

Delma Luckey, GM

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Reviewed 31 May 2014

The hotel is located at the base of a spaghetti bowl of highways, not far from the airport. Finding the right frontage road that leads you there is tough.

My room location was awful (room 107). It was right next to the fitness room, and I could hear the door constantly open and close. It was also across from the pool area and screaming kids ran up and down the hall at all hours.

Room Tip: Avoid the lowest room numbers (100-107), especially room 107.
Stayed: April 2014, travelled solo
Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dluckey, General Manager at Hampton Inn & Suites San Antonio Airport, responded to this reviewResponded 5 June 2014

Thank you for choosing the Hampton Inn & Suites Airport in San Antonio. Please accept our apologies for the inconvenience you experienced finding our hotel and during your stay. The feedback you've mentioned gives us an opportunity to focus on improvements (with noise control and directions) to better serve our guest and keeping in mind our goal of 100% Satisfaction. We hope to see you again in the future if you find yourself in our city.

Travel safely,

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Reviewed 19 May 2014

The hotel was clean, the staff were extremely helpful and accommodating, and the hotel was very convenient to my business location. Plenty of restaurants in the immediate area. I will definintely visit again.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
Thank Melinda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dluckey, General Manager at Hampton Inn & Suites San Antonio Airport, responded to this reviewResponded 26 May 2014

Thank you so much for choosing our hotel (Hampton Inn & Suites San Antonio Airport) while visiting our city. We are very excited to hear that you enjoyed your stay and can't wait for your next visit. Thank you also for taking the time to write about your experience.

Sincerely,

Delma Luckey,GM

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Reviewed 15 May 2014

In the Hampton Inn world it takes a real effort to stand out, but this one does. The attitude of the staff makes for a very pleasant and enjoyable stay. They are obviously well trained and highly motivated. Each employee I encountered had a smile on their face and a word of welcome.

Every manager should wish they had a person behind the front desk like Sophie. She is engaging, professional and extremely competent.

Thanks for a great stay!!!!!!!

  • Stayed: April 2014, travelled with family
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Thank p3billybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dluckey, General Manager at Hampton Inn & Suites San Antonio Airport, responded to this reviewResponded 21 May 2014

Thank you very much for choosing the Hampton Inn & Suites San Antonio Airport Hotel while visiting the area. Guest Satisfaction is our number ONE priority and it makes us Happy that you had a good stay. We appreciate you taking the time to give us feedback and hope to see you again in the near future.

Sincerely,

Delma Luckey,GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites San Antonio Airport

Address: 8902 Jones Maltsberger Rd, San Antonio, TX 78216-4740
Phone Number:
Region: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in San Antonio
#34 Romantic Hotel in San Antonio
#35 Business Hotel in San Antonio
Price Range: £79 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites San Antonio Airport 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Hampton Inn & Suites San Antonio-Airport hotel is situated near the San Antonio International Airport, about five minutes from the convention center and in easy reach of dining, shopping and major San Antonio attractions. Relax in comfort at the Hampton Inn & Suites San Antonio-Airport hotel. Stay connected with free high-speed internet access and curl up in front of the cable TV. Enjoy an invigorating work out in the exercise room and plunge into the swimming pool. Host a meeting in the professional meeting spaces and use the business center with copy and fax services. Lastly, start your day with us each morning with a free hot breakfast. ... more   less 
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Also Known As:
Hampton Inn And Suites San Antonio-Airport
Hampton Inn & Suites San Antonio-Airport Hotel San Antonio
Hampton Inn San Antonio
San Antonio Hampton Inn
Hampton Inn & Suites San Antonio Airport Texas

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