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Drury Plaza Hotel San Antonio Riverwalk
Ranked #9 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed 18 July 2014 via mobile

Hotel was in a great location. Valet and front desk employees were great as well as dining room staff and bartenders. Food was great. The 3 pm popcorn was awesome as well as the 5:30 pm kickback. I have nothing bad to say at all about our 3 day stay. Excellent customer service & value. We bought the Six Flags package. All I can say is GREAT TIME!!

  • Stayed: July 2014
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    • Rooms
    • Cleanliness
    • Service
Thank Stacy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,351 - 1,357 of 2,851 reviews

Reviewed 18 July 2014

The place was nice and big, walk right out to the river walk.The room was great , view was ok but was not a problem. Breakfast was good plenty to choice from. Have not stayed at a drury before was surprised

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank kwlandry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014 via mobile

This is the first time I've stayed at a Drury and it will be my last. This hotel needs some major renovation. It is old and smells of stale cigarette smoke even though it claims to be nonsmoking. We had a balcony with a river view and it was not worth it because you could barely see the river and our neighbors were constantly smoking outside and the smoke wafted into our room. Someone came up to spray fabreeze but it didn't help. The staff was very nice here and the pool was pretty good too. We used the pool every day and it was not crowded until happy hour. I think this hotel has such high ratings because of the free breakfast and happy hour drinks and food but our family found this to be mediocre at best. I wish I would've paid extra money to stay in a nicer hotel as we tried to keep busy to avoid going back to our room. The location is good though and you can take the river walk to places like Rosarios for good Mexican and Guenther House for breakfast. The Alamo is a short walk and natural Bridges Caverns is a great way to spend a day. I'd recommend a boat your on your first day (go early) to get aquatinted with everything on the riverwalk.

Stayed: July 2014
Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, Manager at Drury Plaza Hotel San Antonio Riverwalk, responded to this reviewResponded 21 July 2014

Thank You for choosing to stay at the Drury Plaza Hotel Riverwalk during your recent trip to the San Antonio area and for taking the time to complete a Trip Advisor review regarding your experience with us. We were happy to hear the wonderful comments you made about our staff and our rooftop pool and disappointed that this will be your last time staying with us. Our hotel clearly did not meet your expectations on décor or room odor. Please accept our sincere apologies for your neighbor smoking on their balcony and the smoke travelling into your room causing the stale smoke odor you mention. In regards to renovation/décor, the building was built in 1929 as Alamo National Bank and renovated into a hotel by the Drury Family less than a decade ago.

Again, thank you for your feedback. Should you change your mind and choose to give us another chance, I would like to know, and assist in making your stay one that reflects the level of service and accommodations that we strive for and are proud of. Please do not hesitate to call me directly.

Sincerely,
Matthew Hosack

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Wonderful! Step out of the door of the Drury Plaza Riverwalk onto the Riverwalk itself. The building was formerly the Alamo National Bank and is simply gorgeous. A few relics of the bank itself on display. The prices were a little high but when we considered four of us could eat breakfast and dinner for free and each adult was allowed three free mixed drinks/night it was actually not that high and the food was very good. Not just bagels and a bowl of cereal! Our last day the General Manager was spotted picking up trash in the restaurant and later bringing down cars from the valet parking garage. The security guard in the parking lot told us that the GM was great - that he really cared about the hotel and it's employees and it showed. Plenty of hot water and cool air.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Gay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Super clean rooms, comfortable beds, ceiling fan (huge plus in my book), luxurious bathroom, RECLINER!!!!!, and the free breakfast and "Happy Hour" are such a treat! The staff was so helpful, friendly, and knowledgeable! The hotel is right on the Riverwalk, has a rooftop terrace, pool, and gym!

  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
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1  Thank paramedic52023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

First time family trip to San Antonio River Walk. Hotel location was convenient to area attractions and check-in greeting was very welcoming. Valet service was speedy and secure and complimentary breakfast was a great benefit. The 5:30 kick back was a plus and my wife and I enjoyed the included complimentary drinks. It was very nice to wind down the evening without having to pull the wallet out. Our room was ready on time, clean, and comfortable. To Drury, I say keep up the good work and understand that the complimentary services made the difference for our consideration to return in the future.

Stayed: July 2014, travelled with family
5  Thank lenbec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

First time stay and it was wonderful. Very lovely hotel and really clean. Hotel staff was very friendly and informative. Any questions or concerns we had were handled politely. Since this is downtown the area is busy esp at night. If you have children be careful with them out after 9p. Only for the reason that there are many social areas so people are drinking. Also it's a busy hotel and the happy hour gets busy. Make sure you are early or on time in order to have seating. Pool area is great, nephew loved it. Aside from that the hotel is great and will always be my choice when visiting San Antonio.

Stayed: June 2014, travelled with family
1  Thank ortiz1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Plaza Hotel San Antonio Riverwalk

Address: 105 South Saint Mary's Street, San Antonio, TX 78205-2810
Phone Number:
Region: United States > Texas > San Antonio > Downtown , East Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in San Antonio
#8 Family Hotel in San Antonio
#32 Business Hotel in San Antonio
Price Range: £111 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Plaza Hotel San Antonio Riverwalk 3*
Number of rooms: 368
Official Description (provided by the hotel):
The Drury Plaza Hotel San Antonio Riverwalk is located on the San Antonio River, walking distance from shops, restaurants and entertainment. Relax in the sun on the deck of the rooftop pool, which also has two whirlpools! Formerly the Alamo National Bank, this 24-story renovated skyscraper features 50-foot ceilings, travertine flooring and stained glass windows. ... more   less 
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Also Known As:
Drury Plaza San Antonio
Drury Plaza Hotel San Antonio Riverwalk Texas

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