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“San Antonio Riverwalk Hotel” 4 of 5 bubbles
Review of Drury Plaza Hotel San Antonio Riverwalk

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Drury Plaza Hotel San Antonio Riverwalk
Ranked #8 of 353 Hotels in San Antonio
Certificate of Excellence
Prescott, United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“San Antonio Riverwalk Hotel”
4 of 5 bubbles Reviewed 20 July 2014

Great location on the Riverwalk. Beautiful roof-top pool and exercise facilities. Very nice room and their happy hour was wonderful. A full meal if someone wanted to make it that. Three drink tickets each night for beer, wine, mixers, as well as salad, some nights chicken sticks, hotdogs, mac and cheese, pasta with marina. Not gourmet but dinner if you did not want to experience the wonderful restaurants nearby.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Therese H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,616 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (578)
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English first
Gainesville, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 July 2014 via mobile

Hotel was in a great location. Valet and front desk employees were great as well as dining room staff and bartenders. Food was great. The 3 pm popcorn was awesome as well as the 5:30 pm kickback. I have nothing bad to say at all about our 3 day stay. Excellent customer service & value. We bought the Six Flags package. All I can say is GREAT TIME!!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stacy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Opelousas, Louisiana
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

The place was nice and big, walk right out to the river walk.The room was great , view was ok but was not a problem. Breakfast was good plenty to choice from. Have not stayed at a drury before was surprised

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kwlandry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 17 July 2014 via mobile

This is the first time I've stayed at a Drury and it will be my last. This hotel needs some major renovation. It is old and smells of stale cigarette smoke even though it claims to be nonsmoking. We had a balcony with a river view and it was not worth it because you could barely see the river and our neighbors were constantly smoking outside and the smoke wafted into our room. Someone came up to spray fabreeze but it didn't help. The staff was very nice here and the pool was pretty good too. We used the pool every day and it was not crowded until happy hour. I think this hotel has such high ratings because of the free breakfast and happy hour drinks and food but our family found this to be mediocre at best. I wish I would've paid extra money to stay in a nicer hotel as we tried to keep busy to avoid going back to our room. The location is good though and you can take the river walk to places like Rosarios for good Mexican and Guenther House for breakfast. The Alamo is a short walk and natural Bridges Caverns is a great way to spend a day. I'd recommend a boat your on your first day (go early) to get aquatinted with everything on the riverwalk.

Stayed July 2014
Helpful?
Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, Manager at Drury Plaza Hotel San Antonio Riverwalk, responded to this review, 21 July 2014
Thank You for choosing to stay at the Drury Plaza Hotel Riverwalk during your recent trip to the San Antonio area and for taking the time to complete a Trip Advisor review regarding your experience with us. We were happy to hear the wonderful comments you made about our staff and our rooftop pool and disappointed that this will be your last time staying with us. Our hotel clearly did not meet your expectations on décor or room odor. Please accept our sincere apologies for your neighbor smoking on their balcony and the smoke travelling into your room causing the stale smoke odor you mention. In regards to renovation/décor, the building was built in 1929 as Alamo National Bank and renovated into a hotel by the Drury Family less than a decade ago.

Again, thank you for your feedback. Should you change your mind and choose to give us another chance, I would like to know, and assist in making your stay one that reflects the level of service and accommodations that we strive for and are proud of. Please do not hesitate to call me directly.

Sincerely,
Matthew Hosack
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

Wonderful! Step out of the door of the Drury Plaza Riverwalk onto the Riverwalk itself. The building was formerly the Alamo National Bank and is simply gorgeous. A few relics of the bank itself on display. The prices were a little high but when we considered four of us could eat breakfast and dinner for free and each adult was allowed three free mixed drinks/night it was actually not that high and the food was very good. Not just bagels and a bowl of cereal! Our last day the General Manager was spotted picking up trash in the restaurant and later bringing down cars from the valet parking garage. The security guard in the parking lot told us that the GM was great - that he really cared about the hotel and it's employees and it showed. Plenty of hot water and cool air.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Super clean rooms, comfortable beds, ceiling fan (huge plus in my book), luxurious bathroom, RECLINER!!!!!, and the free breakfast and "Happy Hour" are such a treat! The staff was so helpful, friendly, and knowledgeable! The hotel is right on the Riverwalk, has a rooftop terrace, pool, and gym!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank paramedic52023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponchatoula, Louisiana
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 July 2014 via mobile

First time family trip to San Antonio River Walk. Hotel location was convenient to area attractions and check-in greeting was very welcoming. Valet service was speedy and secure and complimentary breakfast was a great benefit. The 5:30 kick back was a plus and my wife and I enjoyed the included complimentary drinks. It was very nice to wind down the evening without having to pull the wallet out. Our room was ready on time, clean, and comfortable. To Drury, I say keep up the good work and understand that the complimentary services made the difference for our consideration to return in the future.

Stayed July 2014, travelled with family
Helpful?
5 Thank lenbec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Plaza Hotel San Antonio Riverwalk

Property: Drury Plaza Hotel San Antonio Riverwalk
Address: 105 South Saint Mary's Street, San Antonio, TX 78205-2810
Phone Number:
Region: United States > Texas > San Antonio > Downtown , East Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in San Antonio
#9 Family Hotel in San Antonio
#32 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Plaza Hotel San Antonio Riverwalk 3*
Number of rooms: 368
Official Description (provided by the hotel):
The Drury Plaza Hotel San Antonio Riverwalk is located on the San Antonio River, walking distance from shops, restaurants and entertainment. Relax in the sun on the deck of the rooftop pool, which also has two whirlpools! Formerly the Alamo National Bank, this 24-story renovated skyscraper features 50-foot ceilings, travertine flooring and stained glass windows. ... more   less 
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Also Known As:
Drury Plaza San Antonio
Drury Plaza Hotel San Antonio Riverwalk Texas

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