They are right there on the edge of being a great hotel but fall short of the 4-star rating that they have been given.
The lobby and common ares were nicely appointed and showed off the history of the building but the eating areas on the 2nd floor were not properly monitored during meal times and there were many tables that were dirty from previous guests.
The room was nice (corner king suite on the 14th floor) but the bed was not very comfortable and the kitchenette had absolutely nothing in the way of kitchen supplies (plates, utensils, ice trays, etc).
The free breakfast was a good idea but was very crowded, plus the food wasn't very good and they were constantly running out of items. At one point, one of the attendants re-brewed the coffee without changing the coffee grounds so it ended up being a batch of hot, brown water instead of actual coffee. The free drinks at the 5:30 kickback were nice (again very crowded) but we didn't get to try the food (hot dogs and mac n cheese) because we had 6:30 dinner reservations at Las Canarias (WAY better than hot dogs and mac n cheese!)
The rooftop terrace was nice but not really shaded at all and the rooftop pool was green, full of kids and generally appeared not well kept. We brought our suits but definitely didn't want to go into the water.
As other reviewers have noted, the elevator situation was abominable. There are six of them but I don't think they were all operational. On checkout day, we waited through three full elevators and finally ended up walking down 14 floors to the lobby. I'm glad it was only a one-night stay and we had light bags!
The staff were all courteous, helpful and friendly (except that one breakfast attendant) and overall the hotel was a good place to stay but definitely not worthy of a 4-star rating in the middle of the San Antonio Riverwalk district. If I ever again stay downtown on a romantic getaway, the Drury Plaza won't be my first, second or third choice of places to stay.
- Official Description (provided by the hotel):
- The Drury Plaza Hotel San Antonio Riverwalk is located on the San Antonio River, walking distance from shops, restaurants and entertainment. Relax in the sun on the deck of the rooftop pool, which also has two whirlpools! Formerly the Alamo National Bank, this 24-story renovated skyscraper features 50-foot ceilings, travertine flooring and stained glass windows. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hotels.com, Odigeo and Drury Hotels Company, LLC so you can book your Drury Plaza Hotel San Antonio Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Drury Plaza San Antonio
- Drury Plaza Hotel San Antonio Riverwalk Texas