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“Not up to Marriott Standard”

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Courtyard San Antonio SeaWorld/Lackland
Ranked #135 of 356 Hotels in San Antonio
Malvern, Pennsylvania
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not up to Marriott Standard”
Reviewed 1 January 2014

I was very disappointed in this Courtyard. It was old, not updated and on a very busy road. I am a Marriott member and have stayed at many Marriott's and this one was a little disappointing. The only high point was the great breakfast in the morning.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank smilingjulx6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRCruz, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review, 6 January 2014
Thank you for taking the time to review our Courtyard, we appreciate the feedback. The Courtyard by Marriott Lackland SeaWorld will be undergoing a huge transformation within the next couple of weeks in order to add our Bistro and bar in our great lobby area
.
The Bistro is a key component of Courtyard’s new Refreshing Business lobby concept that is being rolled out across the brand. The completely redesigned dining concept offers guests a variety of options for breakfast and dinner – from “grab and go” items, to dine-in selections. The more extensive menu includes many healthy options like low-carb, low-fat muffins and salads, as well as comforting items like the Tender BBQ Ribs. Beverage choices range from Starbucks coffee to domestic and imported beer, wine and cocktails. The Bistro is currently in place at nearly 160 hotels in North America, and that number is expected to reach 300 by the end of the year.

We hope to see you and your family once our renovation is complete!
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155 reviews from our community

Traveller rating
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    25
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    7
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90
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 October 2013

This was a great hotel. The pool area is beautiful. The staff is very friendly and courteous. The rooms were very nice clean. Very comfy bedding. Only complaint: the pull-out sofa was extremely uncomfortable. Kids were ok with it, but no way I could have slept on that. Worse than your typical pull-out mattress by far. Great location for Sea World visitors.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michelr11290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRCruz, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review, 23 October 2013
Thank you very much for taking the time to review our Courtyard by Marriott Lackland/SeaWorld hotel, we always appreciate the great comments and try very hard to make sure everyone is happy and comfortable.

The Courtyard by Marriott's pull-out sofa bed is a world-class sofa bed broadly used in suites in Marriott hotels around the world. The sofa bed is dressed with the very same quality bedding accessories as the rest of the beds. We also offer full size roll away beds if the sofa bed does not meet your standards.

Our hotel is located less than 10 minutes from the fantastic SeaWorld Park, Lackland Air Force Base and other famous locations, so we hope to see you and your family again soon!

Many kind regards,

Lorraine Cruz
General Manager
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Houston, Texas
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 September 2013

Stayed here when daughter was in town to do a marathon; nice hotel...clean and comfortable. Bed was relaxing and provided a good night's sleep. Breakfast was alright...good standard filling fare; nothing special.

  • Stayed June 2013, travelled with family
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Helpful?
2 Thank Pinkbird77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRCruz, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review, 10 September 2013
Thank you for taking the time to review our Courtyard by Marriott Lackland SeaWorld we appreciate you staying with us.

Many of our guests love our comfortable beds with the new cumulus, fluffy, puckered texture sheet that accents the snow-white fabric which incorporates wash-activated patterning woven with patented Centium Core Technology.

The breakfast menu features made to order omelets and a hot buffet of biscuits and gravy, sausage, bacon, scrambled eggs and make your own Belgium waffles just to name a few items.

We are glad you had a pleasant stay and wish you many happy and safe travels.
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Houston, Texas
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 August 2013

We had two queens the room was ok, it seemed a little outdated , the beds were ok and I felt the breakfast was little lacking, but it got the job done. I think that for what we paid I just expected a little more...it was bad it just wasn't great.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
Thank Joanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRCruz, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review, 16 August 2013
Thank you for your comments on the Courtyard by Marriott and we are pleased that you had a pleasant stay.

Our breakfast buffet consists of many great items such as fresh fruit and breads, scrambled eggs, bacon, sausage along with make your own Texas size waffles, Yoplait yogurt, oatmeal and biscuits and gravy. From the menu our kitchen offers freshly made omelets, burritos and made to order eggs.

We hope to serve you better on your next stay and "Thank You"! from the team at the Courtyard by Marriott Lackland/SeaWorld.
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Barrington, Illinois
Level 6 Contributor
776 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
Reviewed 2 August 2013

This hotel has some of the nicest people but as far as Marriott goes it's a step below what you'd expect. Just sloppy running. No soap and shampoo when you check in, towels limited until the next cycle. Breakfast never seems to be ready at 6:30 and is the standard Marriott fair just not prepared well. Also, except for a KFC across the street and a Texas roadhouse, you have to drive to anything (restaurants or otherwise) - but this is Texas.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohntheLast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRCruz, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review, 7 August 2013
Howdy from Texas! Thank you for the nice compliment on the Courtyard by Marriott Lackland/Seaworld and we are so pleased that you found everyone here at the hotel friendly.

Our professionally decorated rooms come equipped with the standard amenities for a Marriott hotel such as face soap, body soap, Paul Mitchell shampoo, Paul Mitchell conditioner and body lotion. If your room was out, we certainly apologize and more product is available to our guests by simply dialing "0", our front desk is eager and ready to help.

Our rooms also come stocked with bedding and towels for all in the room, once again if any extra amenities are needed our staff is here to help with every request.

During the week our breakfast hours are from 6:30 a.m. until 10:00 a.m. and on Saturdays and Sundays our restaurant serves breakfast from 7:00 a.m. until 11:00 a.m. in the morning. We serve a nice hot breakfast buffet along with made to order eggs and omelets.
If not eating in our restaurant we are within 5 miles from 2 Denny's restaurants, IHop, Cracker Barrel and within walking distance to Saltgrass Steakhouse, Texas Roadhouse, Kentucky Fried Chicken and Taco Bell.

Myself and the Courtyard team would like to thank you for your stay and look forward to any future stays you may have in the San Antonio Seaworld/Lackland area.
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Marble Falls, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2013 via mobile

This is what a hotel should be! Very pleased with rooms and didn't find trouble being comfortable. Employers were all very friendly, and the service was great! Looked forward to returning back to the hotel room after a long days work. Would recommend staying!

  • Stayed July 2013
    • Value
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Helpful?
1 Thank aidenallen123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRCruz, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review, 1 August 2013
Thank you for taking the time to review our Courtyard by Marriott Lackland SeaWorld, we love that you had a comfortable stay with us and look forward to many more.

Many happy and safe travels

Team Courtyard!
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Rochester, New York
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 July 2013

My family and I were in San Antonio for a AAU Diving Meet. We stayed at the Courtyard Marriott
and had a fantastic time. The hotel was beautiful, the pool was fun, workout room great and the staff was fantastic!!
The staff gave restaurant suggestions, directions and were very accommodating!!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shira G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRCruz, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review, 2 August 2013
WOW! What a great compliment for the team at the Courtyard by Marriott Lackland SeaWorld!

We love our guests and enjoy reading about great stays and always invite feedback to help us improve. We are always here to serve you and help with any needs you may have during your stay.

Once again, many thanks and we hope to see you again soon for any future events in the San Antonio Lackland/SeaWorld area.
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Additional Information about Courtyard San Antonio SeaWorld/Lackland

Property: Courtyard San Antonio SeaWorld/Lackland
Address: 6738 NW Loop 410, San Antonio, TX 78238-4214
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #135 of 356 Hotels in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard San Antonio SeaWorld/Lackland 3*
Number of rooms: 96
Official Description (provided by the hotel):
Relax and enjoy your stay at the newly renovated Courtyard San Antonio SeaWorld(R)/Lackland. Our hotel's prime location puts the best of San Antonio, Texas at your doorstep. Enjoy free wifi, fitness center, business center, indoor pool, and spacious guest rooms. ... more   less 
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Also Known As:
Courtyard By Marriott San Antonio Seaworld/Lackland Hotel San Antonio
San Antonio Marriott
San Antonio Courtyard
Courtyard San Antonio SeaWorld/Lackland Texas

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