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“GREAT FAMILY TIME!!” 5 of 5 bubbles
Review of TownePlace Suites San Antonio Airport

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TownePlace Suites San Antonio Airport
Ranked #67 of 353 Hotels in San Antonio
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“GREAT FAMILY TIME!!”
5 of 5 bubbles Reviewed 12 August 2014

I loved everything about this hotel, the cleanliness, the courtesy of the staff, the breakfast and the lady who prepared it. Having a full kitchen when Traveling with young kids its perfect and the pool was clean and intimate it was never full like in other places. I will definitley come back on our next trip to San Antonio.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank eleyda v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review, 14 August 2014
Thank you for taking the time to review your hotel experience. We pride ourselves in providing excellent service and are happy to hear that it showed during your recent visit. We appreciate your comments and hope you will visit our hotel again if your travel plans call for you to be in this area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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206 reviews from our community

Traveller rating
    126
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Plano, Texas
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 7 August 2014 via mobile

We've been to many hotels that are not as clean as this one so this one is a BIG step from the rest. We booked 2 rooms, each with its own mini kitchen and, tableware and fridge. Rooms have a sofa bed. Since its next to the airport you may hear jet engines from time to time but not to annoying. I think they sound proofed the building well enough. The hallways smelled fresh and none of that mildew smell. Bathroom was clean which is a big plus! There is a 24-hr Walmart behind behind the building making those last minute small item shopping easy. Free Wi-Fi and continental breakfast a big plus! Located next to a freeway makes for easy drive to downtown attractions.

Stayed June 2014
Helpful?
1 Thank DavaoDuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review, 8 August 2014
Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Paso, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 July 2014

This has been by far the best hotel experience we've had as a family. The front desk staff was extremely welcoming and very helpful when providing suggestions on dining, shopping and local things to do. They even offer menus to nearby restaurants that deliver. The morning breakfast and evening dinners are great and very convenient. I was so happy with the cleanliness of our room. The full kitchen is great and helped to store my daughter's food and drinks, every hotel should have one. The bathroom was also very spacious, clean, and modern. The hotel's location is perfect because it is literally right around the corner from WalMart and North Star Mall, its only a quick drive from downtown. The staff offered us the free shuttle to take us anywhere closeby that we need, I loved that! I will definitely be booking this hotel on our next trip. NO complaints!!

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gabriela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review, 5 August 2014
Thank you for taking the time to share your thoughts online and thank you for the ringing endorsement of the property and staff. We hope to have you as our guest again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
178 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 30 July 2014 via mobile

Stayed here overnight while returning my grandchildren home to Texas. Got in too late for the free evening snack but the free hot breakfast was great and convenient. For the price of a hotel room, we got a suite with a king bed, kitchen and pullout couch. What was especially helpful is that there is 24/7 complimentary airport pick up and drop off. The pool is small but wonderful and there are several options for food delivery nearby. We got takeout pizza delivered poolside so the kids could unwind after a long day cooped up on the plane. The staff were EXCEPTIONAL. And this is coming from a retired speaker who has taught customer service classes! The only blip in our stay was that my granddaughter slipped in the tub and fell rather hard against the side of the tub. Could use a bath mat in there!

Stayed July 2014, travelled with family
Helpful?
Thank NJDels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review, 5 August 2014
Thank you for sharing your comments online regarding your experience with us. We regret that you weren’t able to give us a perfect score because of the issue you mentioned. We are glad to hear that the other aspects of your stay went well. I will pass all of your comments on to my team to begin improvements for you and future guests
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

We have stayed at this TownPlace several times the most recent July 24th-27th. The rooms are always very clean and the kitchen is great to have for late night snacks. The staff is super friendly and helpful. We had family coming into the airport and they made sure they were picked up quickly and checked in.
Breakfast is always hot and full every morning (could use 2 waffles irons) :-) Evening Happy hour is nice. Plenty of places to eat close by as well as shopping!!!! The River Walk is 15-20 minutes away.
Stay, you will not be disappointed!

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review, 5 August 2014
Thank you for taking the time to review your hotel experience. We pride ourselves in providing excellent service and are happy to hear that it showed during your recent visit. We appreciate your comments and hope you will visit our hotel again if your travel plans call for you to be in this area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okinawa, Japan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

We stayed here for 30 days during our transition to San Antonio. The property is in a great location to access just about anywhere you want to go in San Antonio. It is very well maintained and very clean. It is a smaller property, but that adds to the charm. What makes this property stand out from all the others is the staff. Enrique, Celeste, James, Choo-e, Jeremy, Abado, Ralph and the rest of the staff went out of their way to make us feel welcome and comfortable during our stay. 20 years of traveling around the world I can say this is one of the best due to the wonderful staff.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Griffamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review, 25 July 2014
Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bella Vista, Arkansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

The hotel has been tastefully renovated and staff are very friendly. A hot breakfast is served every morning and the chef keeps the trays full. We stayed Friday night and the mattress was hard to sleep on; it was VERY firm almost board-like and when I pulled the sheet off, appeared to be old or just worn out. The room we stayed in on Sunday had a very soft mattress. The bathrooms are spacious and water pressure and temperature are good. The hotel is next door to Walmart and close to Target, two malls, tons of restaurants, literally everything.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review, 9 July 2014
Thank you for sharing your comments online regarding your experience with us. We regret that you weren’t able to give us a perfect score because of the issue you mentioned. We are glad to hear that the other aspects of your stay went well. I will pass all of your comments on to my team to begin improvements for you and future guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites San Antonio Airport

Property: TownePlace Suites San Antonio Airport
Address: 214 NE Loop 410, San Antonio, TX 78216-4734
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Romantic Hotel in San Antonio
#27 Family Hotel in San Antonio
#44 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — TownePlace Suites San Antonio Airport 3*
Number of rooms: 108
Official Description (provided by the hotel):
Retreat to stylish relaxation at the newly renovated TownePlace Suites San Antonio Airport. As one of the premier extended-stay hotels near San Antonio International Airport (SAT), we offer a complimentary shuttle service 24 hours a day, as well as easy access to Randolph AFB, Lackland AFB, Fort Sam Houston, St. Mary's University and UTSA. When it's time to unwind, make yourself at home in our updated spacious suites featuring fully equipped kitchens, living areas, free Wi-Fi, large work spaces, modernly appointed bathrooms and luxurious bedding. In the morning, start your day off satisfied with our complimentary hot breakfast buffet, serving up warm waffles, fresh fruit, cold cereal and more. Stay active and entertained during downtime at our San Antonio airport hotel with our on-site fitness center, or soak up the sun in style by our sparkling outdoor pool. Whether traveling on business or leisure, TownePlace Suites San Antonio Airport will ensure your stay is a success. ... more   less 
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Also Known As:
Towneplace Suites San Antonio Airport Hotel San Antonio
San Antonio Towneplace Suites
TownePlace Suites San Antonio Airport Texas

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