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“The service was great, and the staff was top notch.”

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Staybridge Suites Downtown San Antonio Convention Center
Ranked #82 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 12 March 2014

First off I'd like to thank Rodger H. For making my stay there one of the best experiences I've ever had at any hotel, he went above and beyond any of the other staff in my opinion. The room was excellent and the location was very convenient. I will definitely return to this location on my next visit to San Antonio,

  • Stayed: March 2014
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Thank cheifdong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
German O, Director of Operations at Staybridge Suites Downtown San Antonio Convention Center, responded to this reviewResponded 28 April 2014

Dear Chiefdong,

Thank you for taking the time to let us know about your stay. We are glad to hear you enjoyed your stay while at the Staybridge Suites Downtown Convention Center. It is guests like you who make our jobs worthwhile. We look forward to serving you and your families when back in San Antonio. Once again thank you for staying at the Staybridge Suites San Antonio Downtown Convention Center.

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Reviews (221)
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165 - 171 of 221 reviews

Reviewed 4 March 2014

For the cost of this hotel the value is terrible! Paid $135.00 AAA rate per night for a studio double. Checked in late at night for 7 nights and stayed only one! The first room we were checked into had stains on the sheets and a big hole in the middle of the fitted sheet, I am unsure why it was even put on the bed and not used as a rag! I complained to the front desk and was promptly moved to another room. This room also had stained sheets (I guess this is standard), no bulb in the lamp, and a tub that didn't drain. The hotels halls were in desperate need of vacuuming, as were the elevators (filthy) and full of garbage. This hotel is in desperate need of an update (furniture is worn). I told the front desk of my room issues in the morning and found another hotel in the IHG chain that was spotless, newer, and $114.00 per night!

Room Tip: If you can get a room without stained sheets you are laughing!
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  • Stayed: February 2014, travelled with family
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Thank sooline2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
German O, Director of Operations at Staybridge Suites Downtown San Antonio Convention Center, responded to this reviewResponded 20 March 2014

Dear sooline2,

Thank you for taking time to give us your feedback. I would like to sincerely apologize for any inconveniences you may have encountered thrghout your stay with us. It is our goal to try and give our guests the best hospitality experience possible and I am sorry we did not meet those expectations for you. We are always glad to receive feedback from our guests so that we may be able to improve where needed to help meet our guest's expectations. We have passed your comments along to our staff in order to fix any deficiencies you may have encountered and hope you will give us another chance to regain your business.

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Reviewed 16 February 2014

I've stayed here before, and still love it. Outstanding amenities, and the staff is first-rate. Location is a bit far (about 10 minute walk from Conference Center), but I would stay here again. Just know, that there is construction and you can't walk on Market Street from the hotel to the HB Gonzalez convention center. Just go down Commerce instead. A bit longer, but no big deal if the weather is nice.

  • Stayed: February 2014, travelled on business
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Thank Borshay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa E, Front Office Manager at Staybridge Suites Downtown San Antonio Convention Center, responded to this reviewResponded 26 February 2014

Dear Borshay,
We are happy when we get reviews from our returning guest letting us know how good our service is. Thank you for choosing to stay with us on your return trip to San Antonio. We will pass your review on to our staff, and hope to see you on your next trip to San Antonio.

Thank you,
Melissa Hernandez
Front Office Manager
Staybridge Suites Downtown Convention Center

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Reviewed 13 February 2014 via mobile

I have stayed in San Antonio many times and I have to say that Staybridge is my new favorite. The rooms are great and the service is awesome! Roger does a great job taking care of us at the manager's happy hour! Thanks for the great service!

I might note that I am a priority club gold member. I'll be taking the time to review there also!

Stayed: February 2014, travelled on business
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa E, Front Office Manager at Staybridge Suites Downtown San Antonio Convention Center, responded to this reviewResponded 26 February 2014

Dear Chris W.
Thank you for being a IHG Rewards Gold Member and for leaving us feedback regarding your recent stay. We are very happy to know that we made your stay an excellent one. We will pass on your comments to our staff, and we Thank You again for your excellent Review. We hope to see you again in the near future.

Thank you,
Melissa Hernandez
Front Office Manager
Staybridge Suites Downtown Convention Center

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Reviewed 13 February 2014

My stay has been fantastic but I must say that Roger was my favorite employee. He really cared about my stay and did a wonderful job. He was fantastic and he had the most wonderful customer service! I will absolutely be coming back.

  • Stayed: February 2014
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Thank Chelseabruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa E, Front Office Manager at Staybridge Suites Downtown San Antonio Convention Center, responded to this reviewResponded 26 February 2014

Dear Chelseabruce,
We are happy to receive your review regarding your recent stay with us. We are happy to know that your stay was fantastic and Roger made it possible with his excellent customer service. We will pass your review on with the team and hope to see you in the near future.

Thank you,
Melissa Hernandez
Front Office Manager
Staybridge Suites Downtown Convention Center

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Reviewed 5 February 2014

For the past 2 years, Staybridge has been our Host Hotel for the Miss South Texas Scholarship Pageant! The rooms provide plenty of space and we enjoy having the kitchen. The contestants and parents enjoy the location since it is close to downtown and the theatre that we use. The Derby meeting room is perfect for our Interview competition. The staff is always helpful during our stay. They also have a great business center! If you are looking for a great place to stay near downtown, then this is your place!

  • Stayed: January 2014, travelled on business
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Thank Leslie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa E, Front Office Manager at Staybridge Suites Downtown San Antonio Convention Center, responded to this reviewResponded 26 February 2014

Dear Leslie,
Thank you for your feedback regarding your recent stay with us. We are happy to know we have made your second stay with us an excellent experience. We will share your comments with our staff and hope to see you in the near future.

Thank you,
Melissa Hernandez
Front Office Manager
Staybridge Suites Downtown Convention Center

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Reviewed 21 January 2014

We truly feel that this was our home away from home. The staffs were friendly and felt we were family in one big roof, tall building. Our room with big bay windows in living and bedroom were facing the lively night lights across the River Walk San Antonio skyscrapers. The distance is walkable to the mall and it is situated in less tourist crowd area. Thank you for your hospitality.

  • Stayed: November 2013, travelled on business
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Thank Mai-ImIt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa E, Front Office Manager at Staybridge Suites Downtown San Antonio Convention Center, responded to this reviewResponded 26 January 2014

Dear Mai-lmlt,
Thank your for your recent review for your stay with us at the Staybridge Suites Downtown Convention Center. We are all happy to know that your stay with us felt like home and our staff felt like family. We will be happy to share your comments with our great staff and we all hope to see you again in the near future.

Thank you,
Melissa Hernandez
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Downtown San Antonio Convention Center

Address: 123 Hoefgen Ave, San Antonio, TX 78205-3340
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in San Antonio
#43 Business Hotel in San Antonio
#81 Family Hotel in San Antonio
Price Range: £101 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Downtown San Antonio Convention Center 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to Staybridge Suites San Antonio Downtown Convention Center. Ideally located in Historic Sunset Station, in the heart of downtown San Antonio TX, within walking distance of the Alamo, Riverwalk shops & restaurants, Alamodome and Convention Center. Our premier location provides upscale accommodations near Fort Sam Houston, Lackland AFB, Baker Hughes, Weatherford, Geekdom, USAA and Coca Cola. Each of our guest rooms is a spacious apartment-style suite complete with a full kitchen with microwave, stove top, dishwasher and full size refrigerator making it perfect for guest staying more than a few nights. Stay at our pet friendly hotel and enjoy easy access to Historic Sunset Station in downtown San Antonio's historic St. Paul District. The Alamo, Riverwalk, Rivercenter Mall and major events at the Alamodome can all be found less than one mile away. For your convenience, enjoy our 24-hour business center & complimentary high-speed Internet access. During your stay, we invite you to take advantage of our fully equipped kitchens, laundry services, outdoor pool, a well equipped fitness center, a lending library and a barbecue pavilion. In the morning, be sure to visit our complimentary daily breakfast buffet, and in the evening, join us in our great room for complimentary beverages and hors d'oeuvres Monday through Wednesday. Book today and prepare to "Get Comfortable!" ... more   less 
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Also Known As:
Staybridge Suites San Antonio Sunset Station Hotel San Antonio
San Antonio Staybridge Suites
Staybridge Suites Downtown San Antonio Convention Center Texas

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