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Home2 Suites by Hilton San Antonio Airport
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Reviews (489)
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Reviewed 22 July 2014

It is a very clean hotel and the staff is very nice. The breakfast setup is dumb. You have to wait in line to cook your own breakfast. Plus there is not much to choose from. We also had to ask for towels and TP for the room. I would stay again if they changed the breakfast setup.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Home2 Suites by Hilton
Thank Dathan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Home2 Suites by Hilton San Antonio Airport, responded to this reviewResponded 13 November 2014

Thank you for taking the time to let us know how we did. I also wish to Thank you for choosing The Home2 Suites Airport for you hotel needs. I apologize for any problems encountered here at the hotel. I read each and every review to see how I can improve the "guest experience". Once again, Thank you for choosing the Home2 Suites for you hotel needs.

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Reviewed 21 July 2014

We had a family vacation and were super impressed with the staff and the room. We had a late check in due to unforeseen circumstances and they were very accommodating. The room was super impressive and it suited the needs of our family. The pool area was perfect for the kids. They enjoyed the breakfast very much so.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Home2 Suites by Hilton
Thank Edna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Home2 Suites by Hilton San Antonio Airport, responded to this reviewResponded 13 November 2014

Thank you for taking the time to share your experience at the Home2. We were happy to hear you enjoyed your stay with us and enjoyed the property. Thank you for the feedback on some of the issues that you experienced. We take feedback seriously and we're always striving to improve guest experiences. We look forward to seeing you the next time your travels bring you to the San Antonio area. Thank you again for choosing the Home2.

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Reviewed 21 July 2014

I have multiple stays in San Antonio. The new property is quite nice, the staff are excellent. I plan to stay there for my business needs the next few weeks. The Eco Friendly recycle opportunities throughout the facility and in the guest rooms are something that I think all hotels should have. Night by night with no special discount, $139 charge for a large room with contemporary finishes, good amenities, free breakfast, free internet, free parking, great proximity to the airport. Big space for business traveler on the work wall--I could really spread out my stuff.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Home2 Suites by Hilton
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Home2 Suites by Hilton San Antonio Airport, responded to this reviewResponded 13 November 2014

Thank you for taking the time to review us here on Tripadvisor! Here at Home2 Suites we strive to provide comfortable and convenient amenities for our on-the-go tech travelers! From the outlets in Ethernet ports wired into our Inspired Table and Business Center, to our complimentary high speed Wi-Fi, to the movable desk in our suites, we strive to ensure that our guests will be comfortable no matter what piece of technology they are using! I am so glad that you had the opportunity to experience our Home2 tech amenities!

We look forward to seeing you again the next time that you are in San Antonio!!

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Reviewed 21 July 2014

It's a great hotel for the family, clean, very comfortable...... ..... Also is very convenient because Walmart is just one block and also many restaurants are in the same block. Also they offer you shampoo and body wash in the shower. Complementary breakfast have the basic but it's enough for the morning. Example: cereal, oat meal, waffles, yogurts, toast, bagels, juices, coffee and milk.

Room Tip: Best view are the rooms to the free way side.
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank pelusita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Home2 Suites by Hilton San Antonio Airport, responded to this reviewResponded 13 November 2014

Thank you so much for taking the time to review us! We appreciate all of the feedback that we receive from our guests! The team is so happy to hear that you enjoyed your stay here! We are so glad to hear that you enjoyed the eco-friendly aspects of our hotel! Additionally I am glad that you enjoyed the close proximity of many amenities near us!

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Reviewed 20 July 2014

Great hotel but very noisy with a lot of families with children who were very loud while there. Staff needs to group family reunions, large groups together so other guests can enjoy hotel. Breakfast would have been great, but ran short on food and no place to sit due to the large reunion there that day.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Home2 Suites by Hilton San Antonio Airport, responded to this reviewResponded 13 November 2014

Thank you for taking the time to give us a feedback regarding your recent stay. Please accept our sincere apology for the shortcomings you experienced and we regret you found the level of service you received, less than satisfactory, all this information enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate all you valuable comments and welcome any opportunity to improve.

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