Let me start by saying we have stayed at several SA Courtyards and have always been pleased. The rooms are always nice, clean and the staff is always more than willing to help.
Not the case at CMSA Legacy. Legacy was the only available location when I tried to book our last minute trip. I figured what could go wrong, it's a Courtyard. The online price at www.marriott.com kept changing between $129 and $144. So I called the hotel and the lady stated they were almost at capacity. The rate is really $159. I hung up and went back to the website and booked the hotel for $144. Shortly after we arrived, my wife was going to sit our child in the computer chair in room so he could eat and found FECES on the seat of the chair. Yes we are %100 sure it was FECES. We called the front desk and told the man that answered we would be setting the chair outside the door. NEVER in our 2 night stay was a new chair brought to our room. On our second night, my wife went to the front desk to make sure they knew about the chair and the man at the desk was too busy on the phone to even acknowledge her. 10 minutes later, he finally asked if he could help her and she stated she just wanted to make sure they had on record that the chair was taken out of the room because it had feces on it. The man just laughed about it. Yet again, he never offered to replace it. We also found a used bottle of lotion that was not replaced by the cleaning crew, a heavily stained chair, pink mold growing on the bath tiles, extreme dust, white stains on the shower curtain, outside trash was overflowing for 2 days, etc (See Photos). This is by far the worst experience I have ever had at any hotel. At 4am, we could hear extremely loud music playing from the hallway. Come to find out there is a speaker just outside room 105 which the hotel was blasting their house music through. Request for extra towels, feather free room not acknowledged.
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- Also Known As:
- San Antonio Courtyard
- San Antonio Marriott
- Courtyard San Antonio North/Stone Oak At Legacy Texas