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“Overwhelmed By Convention?”

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Grand Hyatt San Antonio
Ranked #21 of 355 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Maysville, Kentucky
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Overwhelmed By Convention?”
Reviewed 5 July 2012

Certainly this is a fine hotel, and the facility itself is stunning. However, for a hotel specifically built to accommodate conventions, this one seemed to be overwhelmed during my recent stay. I accompanied my nephew to the FBLA convention last week, when seemingly the entire 1,000 rooms were taken by young people attending that conference. They appeared generally well-behaved. And I have been to enough business conferences to realize the difficulties in dealing with hundres of people getting out of meetings at the same time. But the hotel elevators were unable to handle to crush, resulting in wait times of up to 45 minutes at times to ascend the ten floors to our room. And imagine the frustration to find that EVERY DAY upon reaching our floor that our room key card did not work. Though promptly fixed, this problem was never explained, and was barely apologized for. As a previous reviewer mentioned, because our room was at the end of the hall, our wi-fi reception was very weak unless stationed near the door; unacceptable for the $12 per day price. A wired connection was available, which was fine for our laptop but did not help for my iPod. However, there was a free wi-fi connection in the very pleasant lobby. Hot water was readily available, but only after letting the water run for 5-6 minutes; this seemed wasteful. Two days running no replacement towels were left in our bathroom; we had to call housekeeping to request them, and were given a minimal number for two persons. At checkout, the in-room, on-screen check-out option would not work, even though it was recommended by management as an alternative to the crush at the front desk. And, as usual for these types of hotels, you will be charged severe fees for amenities such as parking, use of the business center, etc. On the plus side, the restaurants are comfortable and delightful, the whole facility clean and beautiful, and the staff generally very friendly and helpful. The location is an excellent entry point to the riverwalk. So, four stars out of five, but not up to the standards I would expect from a flagship of the chain.

  • Stayed July 2012, travelled on business
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Helpful?
Thank Kentucky_Traveler02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Grand Hyatt San Antonio, responded to this review, 10 July 2012
We truly appreciate your feedback on your recent stay with us. We apologize for the wait times you endured during your stay and can guarantee you this is not our standard. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,232 reviews from our community

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McAllen, TX
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2012

My fiance and I stayed here for a weekend in early June 2012. It was a priceline deal for $91/night. At a price like that I consider this hotel a steal as it is usually twice that much.

The property appears relatively new as do all the rooms and their furnishings. It was clean and had a nice view of the city. It's a short 5 minute walk from the riverwalk and a number of restraunts.

It's a bit pricey if you pay full price, but if you are in the market for a nice hotel in downtown San Antonio I don't think you will be disappointed. It's certainly much newer than a lot of hotels in the area.

  • Stayed June 2012, travelled as a couple
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Helpful?
Thank MattRGV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
76 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 July 2012

Stayed three nights on the Club Level. Clean, efficient and abuts the Convention Center. Large room with deep e-safe and refrigerator. Not enough hangers and only two, count them, two drawers. No drawers in the night stand either. Sheets and towels are not changed unless you call and request them. A/C worked very well even though it was 105F outside. New Hyatt e-check in/out was very welcomed. Do it from your smartphone or at lobby terminals. The Club Room was fabulous. Superb food morning and night. Wine was only $3/glass. Hostess was a welcome ray of sunshine. Very large space with free internet in the Club. At the far end of the Riverwalk, but right outside the door and the Riverwalk Mall only steps from the hotel. One of the better hotels I've stayed in this year.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Allen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Grand Hyatt San Antonio, responded to this review, 10 July 2012
We truly appreciate your feedback and are happy to hear you enjoyed your stay with us. We look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ww13
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 June 2012

We stayed here with group rates for a convention, but found there were much lower rates available through the internet, the week before we arrived. We were unable to change our booked reservation, so had to pay the higher amount. A few days, we had no cold water. It made no sense to me, but it's an issue they had dealt withbefore. They offered us free bottled water for our inconvenience. Honestly, it wasn't a big deal. The rooms were nice, with enough space. There was a small refrigerator, which was nice for restaurant leftovers. Not enough drawers for clothing. A decent amount of outlets for allof our powered devices, even by the bedside. The pool area was a little spartan, notvery well decorated, but workable. The worst part was the pavement around the pool. It got terribly hot, made worse by the dark slate-like tiles on the pool surround. You really need to be careful getting in and out. The pool was wonderful relief from the triple digit heat. The poolside beverages were very nice, particularly the mango daiquiri! Since the sun doesn't hit the pool until after noon, it would be nice to have a few lounges or chairs on the opposite side of the exercise room, where there is a nice space, but no furniture. The staff was great. The beds were comfortable. There were multiple lounges and restaurants in or off the lobby. Nice hotel.

  • Stayed June 2012, travelled on business
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank ww13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkland, Washington
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 June 2012

Stayed three nights to attend conference at convention center. The hotel is three or four years old and appears to be holding up well. The hotel room was clean and up to date. The air conditioner worked well (thank god). The hotel had many conference rooms and accommodated the convention rather well. The fitness center was great and the hotel had a nice outdoor pool. The staff was courteous and professional. The bar area was a great meeting area. The downside was the coffee shop area was rather small and the lines were long. The other downside was the restaurant was hidden in the basement though it did open to the river walk. The restaurant had sit down meals only and during the convention I did not have enough time for a sit down lunch. I ended up walking over to the mall for lunches. I would recommend to the hotel to have grab bags for people to purchase during large conventions.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vincent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Grand Hyatt San Antonio, responded to this review, 10 July 2012
We appreciate your feedback and are happy to hear you enjoyed your stay! Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oconomowoc, Wisconsin
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 June 2012

Squeeky clean. Very comfortable. A very nicely furnished room and classy decor throughout the hotel. It was a pleasant surprise to find EVERYTHING in the room worked perfectly. Friendly, professional service. A higher price point, but still a good value. It was nice to find toothpaste included in the complimentary toiletries. Located on the Riverwalk and close to the Alamo and the Tower of the Americas. It was also refreshing to discover this hotel cares about conserving resources such as water and electricity.Easily one of the best!

Room Tip: Odd-numbered rooms on the 20th floor and above have a nice view of the Tower of the Americas and the...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2engineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Grand Hyatt San Antonio, responded to this review, 3 July 2012
Thank you for this wonderful review. We appreciate your feedback and look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 June 2012

Stayed here one night June 22nd.
TravelZoo promotion $89 a night.
Very nice loby and bar area.
Check In was through a kiosk. Very smooth and efficient.
Location is close to convention area.
Right across the street from both Marriott's on the river.
Parked down the street by the USO Office. Paid $12 per night. Not the garage directly across the street from hotel. That's $18 a night.
Had a high floor with a nice view of downtown.
If you're goig to San Antonio for a concert, convention or just for the River Walk, I would recommend. It's a good quality hotel that's pretty close to everything..

JBH

Room Tip: High floor for a view...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbh1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Grand Hyatt San Antonio, responded to this review, 10 July 2012
Hi JBH, thanks for reviewing your recent stay with us. We are happy to hear you enjoyed San Antonio. Looking forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt San Antonio

Property: Grand Hyatt San Antonio
Address: 600 East Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#31 Family Hotel in San Antonio
#42 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Number of rooms: 1003
Official Description (provided by the hotel):
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 
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Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt
Grand Hyatt San Antonio Texas

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