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“Will Be Back!”

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Grand Hyatt San Antonio
Ranked #20 of 355 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Will Be Back!”
Reviewed 27 August 2014

Lovely Hotel with helpful staff. Kiera @ Bar Rojo was a Gem, the most sweet and accomadating person! Only negative I experienced was the self parking. Not once did my room key work when i tried to leave the parking..... other than that great hotel and i would recommend!

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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Mia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, 4 September 2014
Thank you for your feedback. We are glad to hear you enjoyed our staff and hotel. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,222 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (487)
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English first
san antonio, tx
Level Contributor
95 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 26 August 2014

I was on the host committee for a large convention (3000) held at this hotel. the rooms were wonderful, the meeting rooms were wonderful, and the service excellent. The hotel is right next tot he convention center and the riverwalk. I would definitely recommend this hotel.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank trinity-tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, 4 September 2014
Thank you for this great review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Grande, Florida
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 August 2014 via mobile

This is a nice Hyatt, around 30 stories, in the heart of downtown. Walking distance to many sites and restaurants - the riverwalk is pretty, and you can take a boat tour of the river.

Hotel itself is nice, looks older than eight years, but it is adequate. We are on the club floor and would recommend you book a room on the 23rd floor. The club lounge is great for coffee, snacks and beverages and the serving staff are great.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank BestRxCard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, 4 September 2014
Thank you for this kind review. We are happy to hear you enjoyed our property during your trip to San Antonio. We appreciate your feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
Reviewed 21 August 2014

A wknd in downtown SA with my closest girlfriends was phenomenal. We stayed at the beautiful Grand Hyatt. This hotel is top notch. The décor is breath-taking. Everyone was so friendly, but hats off to Ms. Pinkie Williams. This lady knows her stuff and made us feel so welcome. She went above and beyond to make sure we were in a comfortable room that was closer to our event. I've never had someone show such concern about getting me placed and at the same time continue to make others feel just as welcomed. My friends and I were blown away by the Grand Hyatt. AWESOME!

Room Tip: Suites are the bomb.
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Melissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, 26 August 2014
Thank you for this great review. We are happy to hear you enjoyed our property during your trip to San Antonio. We appreciate your feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2014

While in San Antonio for an event at the downtown convention center, I stayed at the Grand Hyatt. It was the best time ever, beginning with the warm and friendly welcome from Ms. Pinkie Williams. As a Hyatt Gold Passport member, I always expect to be treated with preference, but Ms. Pinkie made me and my friends feel like FAMILY! From the moment we walked in the door and up to her a the desk, her smile never faded. She not only got us checked in swiftly, but she even considered placement of the room to help minimize extra walking to our events AND she personally escorted us to our lovely suite while ensuring we knew where every amenity of the property was located and it's hours of operation. Amazingly enough, while focusing attention to every detail for us, she warmly greeted other hotel patrons with a brilliant smile along the way as well - answering questions and ensuring they too were enjoying their stay.
Well done Pinkie Williams! Thank you so much for your amazing Southern hospitality!

Sincerely,
Carlisha Robinson

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlisha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, 26 August 2014
Thank you for taking the time to review your recent stay with us. We are glad to hear you enjoyed the great service provided by Pinkie. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014

We liked that you could self-park. It saved us about $9 a night. The hotel staff was friendly. We really only needed them when we checked in and out. Riverwalk and street level access from the hotel. The bar downstairs was great because they were no where near as busy as the other bars on Saturday night. Had a great atmosphere and inside and outside seating. The workout center was really cool; a lot of nice equipment. We only used the pool once the morning of checkout. It was pretty big and we had it to ourselves, so no complaints at all. The only thing I would change is the rooms. They need some updating, or at least ours did. I'll also say that they put us in a conjoining room so at one point I could hear our neighbor's entire phone conversation. Overall, nice stay. We didn't have to go far for anything!!

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Amber B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, 26 August 2014
Thank you for this kind review. We are happy to hear you enjoyed our property during your trip to San Antonio. We appreciate your feedback and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas, United States
1 review
Reviewed 20 August 2014

Where do I begin, let me start by thanking Ms. Pinkie Williams by taking great care of us as soon as we arrived into valet. The staff was very polite and accommodated everything my family and I needed. The rooms were very clean and spacious, and the mattresses are incredible!! Overall, a wonderful experience for my family.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jaron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, 26 August 2014
Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt San Antonio

Property: Grand Hyatt San Antonio
Address: 600 East Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#31 Family Hotel in San Antonio
#42 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Number of rooms: 1003
Official Description (provided by the hotel):
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 
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Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt
Grand Hyatt San Antonio Texas

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