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“Great convenience to airport”

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Embassy Suites by Hilton San Antonio Airport
Ranked #39 of 354 Hotels in San Antonio
Oklahoma
Level Contributor
145 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great convenience to airport”
Reviewed 15 June 2014

Always a quick and easy, in and out, pleasant stay. Very nice manager's reception and breakfast in the morning. Staff is always pleasant and helpful. No charge for parking which is becoming more common. Gym is very nice. Had one maintenance issue that someone else should have probably noticed - the sink stopper was broken and the sink drained very slow.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jkren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review, 18 June 2014
We value our guests and their opinions! Thank you for letting us know how great your stay was and please come and see us again soon.
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882 reviews from our community

Traveller rating
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    128
    69
    47
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
Reviewed 12 June 2014

great rooms suites and service need to stay at this hotel. grade A* the pool was great and the food too. the hotel is clean inside and outside the service was great front desk people were great and the maid do a great job they take pride what they do.

  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank alvaroa676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review, 16 June 2014
We are glad you enjoyed your stay and look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Desoto, TX
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 10 June 2014 via mobile

Visited San Antonio for the weekend staying at the Embassy Suites. We stayed at other Embassy Suites in the past but this was by far our worst experience. First the good stuff. The breakfast was excellent, they had a large variety of breakfast items to select from and will even prepare your omellette to order. The pool and jacuzzi were nice but could have been bigger. The elevators ran very quickly unlike in some other Embassy Suites hotels. Now for the bad stuff; the hotel is dated looks old, the rooms were not what they seemed. They are not real two bedroom suites but one bedroom and a living room with a sofa bed. The sofa bed mattress was so bad you can feel the springs in your back. The bedroom beds are not queen beds but double beds (full size) you could also feel the spring in the mattress in your back. Its was a very sleepless night. The bathroom had no exhast fan so when you take a shower the humidity in the bathroom is very high. The air conditioner took a while to get the room cool and when you turn the fan on "high" it sounded as if the unit was breaking down. Overall the room was very dissapointing and for the rate per day charged it was definately not worth it. I will never stay at this Embassy Suites unless major improvements are made.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjbernard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review, 16 June 2014
Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality.

I am hoping to get an opportunity to speak with you regarding your stay and do hope to hear from you soon. If you wouldn't mind taking a few minutes to email me which guest room you stayed in, and if you can't remember exactly a reservation contact name, I would like to personally see to it that we correct the mattress, sofa bed and HVAC issues that you experienced. Again, I am sorry for the experience you had and ask that you please email me at my contact information below. Your opinions are important to us.

Kind Regards,

Keith Harward
keith.harward@hilton.com
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Laredo, United States
1 review
Reviewed 9 June 2014

The students and the other sponsors loved the hotel and the friendliness of their staff. We will definitely recommend this hotel to others. The front desk was so efficient and helpful, they gave us information about restaurants nearby and gave directions to our future destinations. The cleaning staff kept the hotel sparkling and the rooms fresh. The breakfast and evening reception were great and really made us feel like home.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Christina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review, 16 June 2014
Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality as well as keeps us focused on what's important to our guests and striving to deliver the service they all have come to expect from a great hotel!
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Sugar Land, Texas
Level Contributor
126 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 June 2014

OK yes I am rating the Embassy Suites in San Antonio as my favorite Hotel in San Antonio. My family and I have stayed at several Hotels and at several Embassy Suites and this one is one of the BEST. The staff here is great!! They welcome you with a smile at check-in and answer all your questions and problems while still smiling. Happy hour is GREAT because they have drinks for adults and children (fruit punch and iced water) and they also put out snacks...wow. The restaurant on site is nice and they will let you order and eat your food in the happy hour area. The rooms are nice and big with space to move in the bathrooms and TV area. This hotel has lots of parking which is also nice. They have an outside play area for the kids and a nice workout area inside for the adults. No problems with this Embassy Suites go and have fun.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tennismom01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review, 16 June 2014
Thank you very much for the very generous review about your most recent stay with us. I will share you comments with the entire team and thank them for all the do in order to provide our guests with a great experience! We would have loved to have a 5 rating but we'll take comments like these all day long. Again, thank your review and for your business.
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1 review
Reviewed 8 June 2014

All is good with this hotel. Except for the Sofa Bed. The springs on the Sofa Bed were Bad and gave the kids a bad night of sleep. Besides that the Hotel is good value and great breakfast. So if you are travelling with a family ask for an extra Comforter to ease the pain of the springs.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 654pradips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review, 16 June 2014
Thank you for staying with us at our hotel. I appreciate your honesty. We look at TripAdvisor reviews to provide insight into our hotel, services we provide and what our recent guests are experiencing during their stay with us. Our sofa bed quality is an area we are actively examining and pending business demands we are hoping to eliminate any and all issues our guests have had associated with them.
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Northen Virginia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 June 2014

Pros:
Cheap
Close to airport
Usual Embassy Suites perks (happy hour, free breakfast)

Cons:
Hasn't been updated since Archie Bunker was #1 in the ratings
Poo-poo breakfast
Slow wi-fi, which they try to charge you for.

I wondered why an Embassy Suites was so cheap, until I stayed there...

This place is in some serious need of updating. Everything looks old and worn out. Except me, I look fabulous.

Having just stayed at an Embassy Suites two weeks prior, I was expecting a breakfast bar that included scrambled eggs and meat in the self serve area. For reasons which I can only assume are portion control, you are forced to get eggs to order. This is either to save money or they think America is too fat. Both are valid, but I prefer to not be reminded of it.

Room Tip: Pay in gold.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimboBauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this review, 16 June 2014
We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. I shared your feedback with the hotel team and we are actively taking steps to address the concerns that you mentioned in your reveiw. It is always important for us to hear from our customers in order to better serve all our guests and to further provide a level of service that exceeds those expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Antonio Airport

Property: Embassy Suites by Hilton San Antonio Airport
Address: 10110 US Hwy 281 North, San Antonio, TX 78216
Phone Number:
Region: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#66 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Airport 3.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
San Antonio Embassy Suites
Embassy Suites San Antonio Tx
Embassy Suites By Hilton San Antonio Airport Texas

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