We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Old and Gross”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Embassy Suites by Hilton San Antonio - NW I-10
Ranked #200 of 354 Hotels in San Antonio
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Old and Gross”
Reviewed 25 June 2014 via mobile

I must say this is by far the worst Embassy suites I have ever stayed in..... This hotel is just going through the motions. Our rooms were so filthy you could tell they only come in and change the bedding and do quick wipe down before the next person checks in. The pool looks as if it has not been tended to in years.... the bottom of the pool is slimy and gross... please be careful when getting in... I slipped as I stepped in.... someone could really get hurt!!!!

Stayed June 2014, travelled with family
Helpful?
5 Thank jazzyphat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, 27 June 2014
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

975 reviews from our community

Traveller rating
    270
    224
    180
    164
    137
See reviews for
453
91
28
316
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

I don't stay at Embassy Suites very often, but this hotel was very nice. The rooms were very large and very comfortable. The in-house restaurants are good and the hotel staff was very courteous and helpful. About my only complaint was the internet connection. While I never expect much from hotel internet connections, even this connection was sub-standard.

As far as the location, it wasn't really difficult to get to from the interstate. There isn't much in the immediate vicinity, but there are plenty of restaurants and shopping located just a short distance away.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, 27 June 2014
Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, United States
1 review
Reviewed 25 June 2014

Have been staying here for years, thanks guys for your caring attitude, keep up the good will to your customers;';';';';';';';;';';';';';;';';';';';';';';';';';';';';';';';'';';';';';'';';';;;';';';';'

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Herbert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, 27 June 2014
Thank you so much for your review! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
laredo, United States
1 review
Reviewed 24 June 2014

Was a great experience. The location may be difficult to find. The noise level in the second floor is high. The service is great and the personnel are helpful. I plan to stay again in my next trip to San Antonio, Texas.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jacinto J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, 27 June 2014
Thank you for staying with us at our hotel. I appreciate your time and feedback. We look for reviews to provide insight into our hotel, services we provide and what guests are looking for when they choose a hotel for their lodging needs. I have shared your comments with the entire hotel staff and thanked them for doing what it takes to satisfy our guests!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alpharetta, Georgia
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 June 2014

Great service at a good price. Have stayed here 3 times in the last year and will come back. Hotel is very clean, and small balcony is nice for a quick fresh air. I like this hotel. Good shuttle service from Airport and to surrounding businesses. Did not need to rent a car for my trip. For $15.00 in tips went everywhere I needed to go. Real value.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Seaker2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, 27 June 2014
Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!

For our future guests, our hotel does offer local area shuttle and airport pick up/drop off so please let us know if we can be of service during your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 24 June 2014

Our stay here could not have been better! Every staff person was attentive to any needs we might have! Our anniversary was made even more special by the recognition of the Front Desk staff. This Embassy certainly lives up the reputation of the company. We will be back!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, 27 June 2014
Thank you for taking the time to let us know how we are doing! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waco, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 June 2014 via mobile

We stayed here for a weekend getaway to Sea World. Our stay was great. We arrived from a three hour drive to their complimentary evening reception (popcorn,chip & salsa, drinks), which was a nice surprise. They have a pool and spa. The complimentary breakfast is great (eggs, potatoes, sausage, bacon, pancakes, fruit, yogurt, oatmeal, pastries and made to order omelets), it was perfect for my husband, kiddos and I. The hotel location was right off a major road which made it easy to get to. The rooms are nice
and cozy. We will definitely stay here again!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eriquez84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, 18 June 2014
We always feel joy when a guest as a terrific stay with us! Our 2-Room Suites provide the extra space for single travelers all the way up to multiple person family stays. This is one of our big differentiators over our competition...and the complimentary cook-to-order breakfast and evening manager's reception just makes it that much better! Thank you again for your feedback and come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Antonio hotels
Uptown Broadway
Embassy Suites by Hilton San Antonio Airport
Northwest Side
San Antonio Marriott Northwest
San Antonio Marriott Northwest
#154 of 354 in San Antonio
3.5 of 5 bubbles 39 reviews
Northwest Side
Holiday Inn Express & Suites San Antonio Medical Center North
Show Prices
Show Prices
Show Prices
Northwest Side
Homewood Suites by Hilton San Antonio Northwest
Northwest Side
Hyatt Place San Antonio Northwest
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton San Antonio - NW I-10? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Property: Embassy Suites by Hilton San Antonio - NW I-10
Address: 7750 Briaridge Dr, San Antonio, TX 78230-4804
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#95 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hotels.com, Hilton Hotels Direct, Booking.com, Priceline, Agoda, Traveltool, S.L.U., TripOnline SA, getaroom.com, Evoline ltd, Hotel.de, Cancelon and HotelQuickly so you can book your Embassy Suites by Hilton San Antonio - NW I-10 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Embassy Suites By Hilton San Antonio - NW I-10 Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing