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“Good for holiday” 3 of 5 bubbles
Review of Holiday Inn San Antonio Downtown

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Holiday Inn San Antonio Downtown
Ranked #124 of 353 Hotels in San Antonio
Amman, Jordan
Level Contributor
188 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Good for holiday”
3 of 5 bubbles Reviewed 30 April 2014

I went their once ,
It is like most of holiday inn hotels in USA. , it is good for family holiday , but I stayed their to attend a conference ,
It is fair
Nothing special except price
Swimming pool good !!!

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Maenaddassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 2 May 2014
Thank you for commenting on your stay. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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678 reviews from our community

Traveller rating
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    76
    65
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Austin, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

What an awesome place to stay. This is great customer service of all staff from the housekeeping staff to top management. VERY CLEAN rooms, safety is great inside and outside. The restaurant food is priced so that it is affordable and the serving size is great! The restaurant staff is number one and the food is great. I would recommend this Hotel to anyone and it is priced affordable. Keep up the great work and your customer service...

Room Tip: Just being honest, any room on any floor is GREAT!
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cztorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 30 April 2014
I am glad you had a great stay. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
1 review
5 of 5 bubbles Reviewed 27 April 2014

Staff was very accommodating for our volleyball team. We came in late one evening when the restaurant was closed so we had to order pizza. There was no where for the girls eat together so the manager Danielle gave our team a private room to use. All of the staff helped us with a smile the entire weekend. We our thankful for Danielle's help and her willingness to accommodate.

Stayed April 2014, travelled with family
Helpful?
Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 30 April 2014
Wow, way to go Danielle! Thank you for telling us about this.
Safe Travels. Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massanutten, Virginia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 26 April 2014

It is Fiesta time in San Antonio, Texas - and, it is the last weekend of this widespread fiesta. The entire downtown of San Antonio is very crowded and it is difficult to take a step without hearing music coming from somewhere - what a great time. But that means large crowds, limited parking, and insane traffic.
This Holiday Inn is on the fringe of most activity, but the hotel staff have ensured that their hotel guests have adequate parking by having only one entrance to the hotel. Great move - otherwise there would be no parking spots available for the guests.
This hotel is ok. It is a little inconvenient to go outside and past the pool area to get to the hotel rooms.
The bed and linens were comfortable - the decor a little old, but pleasant. The hotel's attempt to retrofit this older hotel fall short in some area. There is only one laundry facility for entire hotel and it is located on the fourth floor in a tiny alcove. But, the washers and dryers are brand new. In fact, they are so new the hotel manager bought a gallon of liquid detergent for the guests to use because there are no vending machines for detergent.
The hotel staff is Excellent! Incredibly nice people that are well informed and accommodating. The outdoor pool area is very nice - a much larger pool than you usually find in a more urban setting.
Overall, for a mid-town hotel is it a fine place to stay.

Room Tip: If you have mobility issues this hotel is a little more difficult. The hotel does not serve breakfas...
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  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Herongirl24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 30 April 2014
Thank you for taking the time to share your thoughts with us. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamaica, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 20 April 2014 via mobile

It was a good experience at holiday inn. The wifi was free but slow. The shower was good but one criticism was the shower heads were too low. Making the water spray angles a bit off. Hotel property was clean and rooms were cleaned and maintained well. Vending machines were priced well $1.50 for a bottle of water or soda and it accepted credit. Hotel also provided a free shuttle to downtown market place area. If you want a nice hotel near downtown area, choose this holiday inn.

Stayed April 2014, travelled with family
Helpful?
1 Thank Eddie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 21 April 2014
I am glad to hear you enjoyed yourself. Thank you for sharing with us. Safe Travels! Ben, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
1 review
4 of 5 bubbles Reviewed 20 April 2014

During our stay a Festival was going on all over San Antonio and the hotel was full an we still had no problems. Everything was great. The restaurant has a very good Buffett and the staff was great.
Would stay again.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Santa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 21 April 2014
Thank you for taking the time to post your comments. We appreciate them. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 of 5 bubbles Reviewed 17 April 2014 via mobile

checked in after midnight after a long drive. Carried all our stuff in and then were told we had to go back out and put a parking ticket in the window of the car! Hotel room was filthy! It looks like the have never dusted or cleaned the bathroom. It was so nasty I cleaned it myself! Lazy maids. Then in the morning my boyfriend had some stuff he had to send to kinkos for an early morning business meeting and pressed for time and the internet in the room was so slow it wouldn't load, he was told to call a 1800 #. Breakfast, do we even wanna go there? The $11 dollar buffet was disgusting! Then two differnt servers and the manager bugged us every 2 minutes asking if we needed oj or if everything was ok. We couldn't get through a full conversation without being interrupted. I would never stay at this hotel again. Oh and the bonus... there was a disgusting pubic hair on the clean towels! !!

Stayed April 2014, travelled on business
Helpful?
Thank havemercy5565 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review, 18 April 2014
Thank you for taking the time to share your comments, I just wish your experience would have been better. Please accept my apology on behalf of my team. It sounds like we may have been too attentive for your liking in our restaurant. I will share your comments with my staff so we can continue to improve in all areas going forward. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn San Antonio Downtown

Property: Holiday Inn San Antonio Downtown
Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Region: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #124 of 353 Hotels in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Number of rooms: 313
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn
Holiday Inn San Antonio Downtown Texas

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