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“Helpless in Hawaii”

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Holiday Inn San Antonio Downtown
Ranked #126 of 354 Hotels in San Antonio
2 reviews
“Helpless in Hawaii”
Reviewed 24 May 2014

I received a call from my aunt frantic that the hotel they had booked at did not have their reservation for arrival. I currently reside in Hawaii and she lives in Texas. Besides the 5 hour time difference and being 2500+ miles away I was able with the help of Tonya the assistant I was able to get her a room in minutes. The room was perfect Tonya saved the day and my aunts stay was great! Thank you Tonya!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RandyLSanchez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 29 May 2014
Way to go Tonya!!! Thank you for sharing your story, I will make sure everyone here gets to hear about it too. Safe Travels! Ben, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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689 reviews from our community

Traveller rating
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232
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
114 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 May 2014

This is an ok place, we liked the good access to the rooms from plentiful parking and we had no problems with noise and there is a huge courtyard with a nice pool. We are seniors and we like to walk,and we walked to the fantastic Riverwalk area although the sidewalk is right up against the expressway, we also walked to the Market area and the wonderful Mi Tierra restaurant.

However,we had some trouble getting into our room as the door handle seemed ready to fall off and it was difficult to unlatch the door after unlocking it.

It took us ten minutes to check in. Usually it is a 30 second procedure, this lady seemed worse than clueless.and it was the last time I used my credit card before it disappeared, they claim they don't have it, she wanted to see it again and I laid it on the counter and she never used it again and I think I failed to get it.

My Dell lap top has a dead battery, and several times. with the slightest wiggle of the cord, some sparks emerged from the outlet and the computer shut down, even after bending the plug prongs to try to improve the loose connection

The toilet seat did not want to stay up, it was quite loose.

I have had a lot worse motel experiences, this place is not a bad value and you might not have any of the issues we did, but there are hundreds of motels around to choose from and if I came back I would try a different one.

Room Tip: No advice here, I think noise and access are ok all around
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drillerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 29 May 2014
Thank you for sharing your comments. I am sorry about the little inconveniences you encountered. I will make sure my staff is made aware of these so that we can correct them.

Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these San Antonio hotels

South Padre Island, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 May 2014

Great little hotel at a nice value. Good place to sleep and get ready for another day in San Antonio. Possible to walk to riverwalk if you are in shape, but I would recommended a cab. (5-8 bucks) Free in room WiFi

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 12 May 2014
Thank you for the kind words and taking the time to tell us about your stay. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
Level Contributor
187 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 April 2014

I went their once ,
It is like most of holiday inn hotels in USA. , it is good for family holiday , but I stayed their to attend a conference ,
It is fair
Nothing special except price
Swimming pool good !!!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maenaddassi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 2 May 2014
Thank you for commenting on your stay. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014

What an awesome place to stay. This is great customer service of all staff from the housekeeping staff to top management. VERY CLEAN rooms, safety is great inside and outside. The restaurant food is priced so that it is affordable and the serving size is great! The restaurant staff is number one and the food is great. I would recommend this Hotel to anyone and it is priced affordable. Keep up the great work and your customer service...

Room Tip: Just being honest, any room on any floor is GREAT!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cztorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 30 April 2014
I am glad you had a great stay. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
1 review
Reviewed 27 April 2014

Staff was very accommodating for our volleyball team. We came in late one evening when the restaurant was closed so we had to order pizza. There was no where for the girls eat together so the manager Danielle gave our team a private room to use. All of the staff helped us with a smile the entire weekend. We our thankful for Danielle's help and her willingness to accommodate.

Stayed April 2014, travelled with family
Helpful?
Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 30 April 2014
Wow, way to go Danielle! Thank you for telling us about this.
Safe Travels. Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massanutten, Virginia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 April 2014

It is Fiesta time in San Antonio, Texas - and, it is the last weekend of this widespread fiesta. The entire downtown of San Antonio is very crowded and it is difficult to take a step without hearing music coming from somewhere - what a great time. But that means large crowds, limited parking, and insane traffic.
This Holiday Inn is on the fringe of most activity, but the hotel staff have ensured that their hotel guests have adequate parking by having only one entrance to the hotel. Great move - otherwise there would be no parking spots available for the guests.
This hotel is ok. It is a little inconvenient to go outside and past the pool area to get to the hotel rooms.
The bed and linens were comfortable - the decor a little old, but pleasant. The hotel's attempt to retrofit this older hotel fall short in some area. There is only one laundry facility for entire hotel and it is located on the fourth floor in a tiny alcove. But, the washers and dryers are brand new. In fact, they are so new the hotel manager bought a gallon of liquid detergent for the guests to use because there are no vending machines for detergent.
The hotel staff is Excellent! Incredibly nice people that are well informed and accommodating. The outdoor pool area is very nice - a much larger pool than you usually find in a more urban setting.
Overall, for a mid-town hotel is it a fine place to stay.

Room Tip: If you have mobility issues this hotel is a little more difficult. The hotel does not serve breakfas...
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Herongirl24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 30 April 2014
Thank you for taking the time to share your thoughts with us. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Antonio Downtown

Property: Holiday Inn San Antonio Downtown
Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Region: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #126 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Number of rooms: 313
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn
Holiday Inn San Antonio Downtown Texas

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