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“Much better than most”

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Holiday Inn San Antonio Downtown
Ranked #123 of 356 Hotels in San Antonio
Venice, Florida
Level 6 Contributor
105 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Much better than most”
Reviewed 22 July 2014

The Holiday Inn is located downtown and is directly on the world famous RiverWalk. Simply walk out the back door and you are on the RiverWalk. The hotel was very clean and accommodating. I stayed there for my US Navy reunion. The rates are great, the location couldn't be better and the food in the hotel restaurant is above average. The service is as well. But don't eat at the hotel. You'll have about 100 restaurants within walking distance on the RiverWalk with every type of menu you desire. Your will be only about 4 blocks (easy walk) from the Alamo and various other sites to see. I rate this as a "Must Stay Here!".

Room Tip: Make sure your room has a view of the RiverWalk!
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 23 July 2014
I believed based on your comments about the Riverwalk you stayed at the Holiday Inn Riverwalk. Please give us a try next time your in town. Safe Travels! Ben, General Manager
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728 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Copenhagen, Denmark
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 July 2014

The hotel is clean enough, but it feels a bit run down and it really felt old. The breakfast is horrible, basically toast and cereal. The first feeling when I entered the lobby was, "What is this place?!?" Luckily, I only stayed two nights...

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
2 Thank Magnus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 23 July 2014
Thank you for posting your comments. The toast and cereal comment was a bit puzzling I must say we have 26 items on our 2 buffets that are not toast and cereal, sorry you missed them, they are pretty good. We also have a number of items on our menu that are not on the buffet. Maybe next visit? Safe Travels! Ben, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these San Antonio hotels

Dallas, Texas
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2014

Typical of most older Holiday Inns, this hotel is in serious need of renovation and maintenance. I'll list my observances from July 14 - 17:

Bad
- Check-in staff overwhelmed and rushed; waited 35 minutes to check in
- No check-in line for platinum Priority Club members
- Had to wait in another long line for parking pass
- Mildew on curtains in room 267
- Room smelled old, dingy and moldy
- Numerous stains in hallways
- Restaurant is overpriced for quality received
- Rib eye steak was tasteless
- WiFi is spotty throughout the hotel, more access points are needed
- WiFi is unavailable in the evening due to heavy usage
- Spoke to others staying at hotel, WiFi did not work at all in their rooms (245 & 247)
- Best download / upload WiFi speed was 1.38 MB / .54 MB, but received 0 MB / 0 MB connection for several hours during my stay
- AC struggles to keep room cool; it ran non-stop at the lowest setting

Good
- Close proximity to tourist attractions

I'm very surprised that previous travelers have given any positive reviews about this hotel. This hotel has nothing positive to talk about except location.

Room Tip: Choose a different hotel
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank SC0TTY-M0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 23 July 2014
I am sorry we were not able to meet your expectations. I hope you let us know while you were in the Hotel and gave us the opportunity to help you out. Thank you for staying with us. Safe Travels! Ben, General Manager
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West Covina, California
Level 5 Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 July 2014 via mobile

Part two of our road trip from California to Louisiana in a hula and hauling a trailer, we chose San Antonio as stop #2. The desk clerks were very helpful in assisting us in finding a safe parking area for our large vehicles despite the hotel/parking lot being very full at the time. We had just enough time to get to the Riverwalk area to enjoy a much needed stroll and a light dinner. Despite the humidity ( California has dry heat ) we very much enjoyed the area and hope to return to see more sites in a more vacation mode.

Stayed July 2014
Helpful?
Thank preyes63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 23 July 2014
Glad you enjoyed the Hotel and San Antonio. Thank you for posting your comments. Safe Travels! Ben, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundas, Minnesota
Level 5 Contributor
56 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 July 2014

My wife and I stayed at this Holiday Inn as part of our anniversary trip to Texas. While there were issues during our stay, the manager on duty along with the general manager of the hotel both helped address our concerns, and I believe they were sincere in their gestures. Since the people/staff are what ultimately make or break any hotel, I must ultimately give these two gentlemen credit for their efforts. In the future, I hope that our concerns remain priorities to facilitate an even more pleasurable guest experience. I would also encourage the executives at Holiday Inn corporate to be more proactive in assisting the local San Antonio staff whenever possible.

Stayed July 2014, travelled as a couple
Helpful?
Thank Christopher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 18 July 2014
Thank you again for all the useful information. Safe Travels! Ben, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
133 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 16 July 2014

Staff was so friendly! Our room was clean and quiet! Ac worked wonderful. Hotel is in a decent neighborhood. We felt comfortable catching the bus to the river walk and walking back to out hotel. Parking can sometimes be tricky. Bed are super comfy

  • Stayed September 2013, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Christy1261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 18 July 2014
Really glad to hear you had a great visit. Thank you for sharing. Safe Travels! Ben, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 July 2014

Our trip to San Antonio was to watch my niece graduate from Basic Training. We picked this hotel because it was near the river walk. The hotel needs a lot of work. The beds would of been super comfortable if it wasn't for the dampness in the room. It felt like the sheets were wet, which for little sleep. The bathroom looked like it was falling apart. There is mold in the shower area, the toilets seats are very wobbly, and there was a mat in the tub which was covering something nasty looking.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank juju_chop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, 18 July 2014
Thank you for letting us know about your stay. I will look into this items with the appropriate departments. Safe Travels! Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Antonio Downtown

Property: Holiday Inn San Antonio Downtown
Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Region: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #123 of 356 Hotels in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Number of rooms: 313
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn
Holiday Inn San Antonio Downtown Texas

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