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“Great location”

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Holiday Inn San Antonio Riverwalk
Ranked #16 of 358 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Reviewed 2 July 2014

Enjoyed this hotel on a little bit quieter part of the Riverwalk. The balcony was a great plus! We purchased the breakfast option when we booked the hotel and we were very happy we did. This hotel has very nice, modern décor and very comfortable beds. The hotel staff were all very pleasant and housekeeping was quick to accommodate our request.

Room Tip: We paid extra for a balcony room overlooking the Riverwalk--if you enjoy sitting out on a balcony th...
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  • Stayed: June 2014, travelled with family
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Thank helium571truth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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652 - 658 of 1,187 reviews

Reviewed 1 July 2014

Great location makes this hotel along with the customer focus of the staff. We had an enjoyable few days here, slightly marred by a noise problem on the last day.This was however sorted out very quickly. TIP the breakfast buffet is outstanding and the service attentive.

  • Stayed: July 2014, travelled as a couple
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1  Thank KokoLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

We just got back from an overnight stay at the Holiday Inn Riverwalk and I have to say it was a bad experience. We have stayed here twice before and the reason we kept going back was because we loved it there!
However, last night's stay was awful.
We arrived around 7:30pm after a day at Sea World with our two year-old and five year-old children. We were incredibly exhausted and just wanted to eat and get to bed. We ordered pizza from Pizzarita (excellent pizza, by the way!) and while we were waiting I gave the baby a shower. When I opened the shower curtain I was disgusted. There was hair every where in the tub. I never give my children baths in hotels, only showers, but still! Had housekeeping cleaned the way they were supposed to, someone else's hair wouldn't have been in there. I rinsed out the tub, gave both children showers and then we ate our delicious pizza!
By this time it was almost 8:30 and our room still hadn't cooled down much (despite the A/C being on when we walked in). We ate and got ready for bed. I was still griping about the shower so my husband called down to the front desk and they offered to have someone come clean it for us. He told him not to worry that we had already rinsed it, it just made us skeptical about the sheets and towels, etc. The front desk clerk offered us a complimentary breakfast in the morning but we declined because we had plans already. He told her he was only calling so they could let housekeeping know they needed to pay more attention when they clean the rooms.
By this time the baby had already fallen asleep on top of the comforter and so I just covered her with her own blanket. Usually I just pull down the comforter and sleep with the sheets because the comforters and blankets give me the heebie jeebies. My husband and 5 year old took the other bed and fell fast asleep. I stayed up for a little while longer and when it was time to get to bed, I moved the baby so I could move the conforter down the bed and I could crawl into bed. When I did this, I checked out the sheets and they were dirty!!! Ugh. It was already 11:30 pm. I wasn't going to call the front desk and risk waking up my exhausted babies. I laid on top of the flat sheet and shared my baby's blanket with her. Which was fine because the room never cooled!!
Also, our ottoman had a rip on the seam.
By this morning I was so disappointed and told my husband that it ruined it for me. We go to SA several times a year and once we find a hotel we are loyal customers.
I feel like they just gave us the rundown dirty room because of my husband's discount he gets from being employed with a certain company. Just because he works in the oilfield doesn't mean we are oilfield trash!
So incredibly disappointed. I've never written a review before, but I feel like housekeeping needs to be made aware of this. I except a clean tub to bath in and clean sheets to sleep in. That's not a lot to ask for!!

M. Longoria
Kingsville, Texas


  • Stayed: June 2014
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4  Thank Mlongoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn San Antonio Riverwalk, responded to this reviewResponded 15 July 2014

Dear Mlongoria,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

If you want a place that will go above and beyond to take care of you then you need to come here. My stay here was the most amazing experience I had ever had with any hotel.

My flight was delayed so I didn't check in til later on in the evening. Francine was standing at the desk helping a guest. The guest seemed to be upset about the parking, which for those of you who don't know, it's 22 dollars a day. Francine told the gentlemen about the benefits of parking with them and then the options of parking elsewhere and then the gentlemen seemed rather happy to park there. Then it was my turn. When she checked me in I began to tell her about my complicated day, and she stopped everything she was doing and listened to me. It was so nice to just have a random stranger be so involved in my conversation, that I began to tell her other things, travel plans, family issues. There entire time Francine made me feel like I was talking to my lifetime best friend. She was actually engaged in the conversation and extremely sweet. Everytime I saw her afterward she would say hello to me by name and would even ask me questions about what I had told her to see if it had brightened up and became better. The room and location was great, but the true spotlight should be on her! She is an amazing person. If you want to go to a hotel an San Antonio, make sure you go to this one and make sure you have Francine check you in for that true texas welcome.

Francine, again, thank you for being you. You truly were amazing to meet. I'll see you next time when I come back.

Room Tip: the rooms here have wood floors. You might want to bring socks if your feet get chilly!
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  • Stayed: June 2014, travelled with family
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Thank Christina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

It is a Holiday Inn so the price was reasonable. Our room definitely exceeded our expectations! Large, excellent decor and great beds. This hotel is on the Riverwalk so is definitely close to the action in this exciting city. Hotel was recently remodeled and is very chic. We ate breakfast here every day as the food, service, and ambiance was wonderful. The staff was very friendly, knowledgeable, and helpful. We will definitely stay here on our next visit to San Antonio.

Room Tip: If this is your first time in San Antonio, upgrade to a room on the Riverwalk side.
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  • Stayed: June 2014, travelled as a couple
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Thank Walt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

We stayed for three nights just before Fiesta. We prefer to stay on the Riverwalk so we can take the water taxi and this Holiday Inn is on the "quiet" end of the Riverwalk.The rooms are very modern, light and airy. The only thing that could make this better would be balconies overlooking the Riverwalk.

Room Tip: Choose one with a view of the Riverwalk.
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  • Stayed: April 2014, travelled with family
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1  Thank BarbaraE3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014

I moved from San Antonio about two years ago I am now the General Manager of a Holiday Inn Express in San Juan Puerto Rico. On June 4th my youngest Daughter was graduating and I reached out to an old Friend Rebecca Halderman Associate Director of Sales for the Holiday Inn River walk from the moment I heard her voice I knew I was in good hands. It was refreshing driving threw the City with the one way streets I could see the sign of the Hotel but could not remember how to get there. Finally we arrived and was greeted by the valet who told me to drive on up and unload and check in. I arrived at the front desk about 10:30pm and was greeted by a big fella who's smile was genuine I wish I could remember his name. We got to our room everything was clean and crisp. My wife fell in love with the bathroom mirror as did I. The next Day I went to have a drink at the bar were I was greeted by the bar Manager black Short Hair again me with names. The bartender was very pleasant. we went to our car and the maintenance cleaning the yellow safety striping said good morning have a wonderful day. I was so impressed with the Staff I made a full staff meeting to explain Texas Hospitality ( DONT MESS WITH TEXAS) My thanks to all your staff your GM should be proud!


Respectfully
Reinaldo Velazquez
General Manager (SJUPR)

Room Tip: High Floor River walk View. Hit the Bar.
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  • Stayed: June 2014, travelled as a couple
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Thank Ray007001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Antonio Riverwalk

Address: 217 North Saint Mary's Street, San Antonio, TX 78205-2303
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in San Antonio
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
Price Range: £101 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio Riverwalk 3*
Number of rooms: 313
Official Description (provided by the hotel):
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 
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Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio Riverwalk Texas
San Antonio Holiday Inn

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