My Aunt and I checked in late afternoon and I asked to first see the room, the man behind the desk said in broken english that he didn't have anyone available to show us the room, but that there were no problems, What a lie, the room we were given was a smoking room or at least it smelled like one, we don't smoke and I had asked for a non smoking room. I called the office and was told that someone would take care of the smell, but was not offered another room since he claimed they didn't have anymore non smoking room available, which was crap, because at that hour all I seen was 4 cars in the entire parking lot, I counted them. They sent another lady with broken english with a spray bottle and smiling face and after a couple of sprays walked out, that was that. I was so mad I asked for a refund, but because I had left the room for about 30 mins to see if the tabacco smell had been eliminated they refused to give me a refund. I asked to speak to the manager or owner and was told the owners were in California and the GM was not available, later I learned that the owner lives right there on property upstairs next to the soda dispenser, another lie. At 11 am check out time we were just getting the rest of our belongings out, the trouble began, the man that was behind the desk came knocking at our door screaming at the top of his lungs " You have to pay a late check out fee" or I am calling the police, I told him we would be out shortly but he just stood at our door constantly knocking and yelling " you got to get out now. These people are from India and should do the world a favor and go back, the only thing they care about is the all American Greenback, just look at all the apoligies the GM writes after all the bad reviews. I also took pictures of the bathtub in our room and other places on this slezzy property and I am going to post them on the Internet, the tub has mold and the cheap paint is peeling and mildew is everywhere on the bottom, the carpet is flithy and probably has not been cleaned in years and I can imagine what the other rooms rooms look like. I contacted the health Inspector's dept in San Antonio and they informed me that the matter is being Investigated since there have been numerous complains about this Motel and they gave me a case number. The only good review is for the cleaning staff, they tried to make things better, but the real problem is the owners, cheap everything, even the breakfast, no Internet, no working fitness center, just one lie after another..To GM: don't even bother emailing me or apoligizing, get out of the motel business or sell this place.
- Official Description (provided by the hotel):
- This Magnuson Hotels affiliate is located near the Riverwalk, San Marcos Outlets, Fort Sam Houston, AT&T Center, Gonzalez Convention Center, Alamodome, San Antonio College, Six Flags Fiesta Texas, Lackland Air Force Base, and SeaWorld San Antonio. ... more less
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- Also Known As:
- Rodeway Inn San Antonio
- San Antonio Rodeway Inn
- Mid Towne Inn And Suites San Antonio, Texas