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“Get ready to have a good time...and hang on to your wallet!”

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Hyatt Regency Hill Country Resort and Spa
Ranked #9 of 356 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Lake Jackson, Texas
Level 6 Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
“Get ready to have a good time...and hang on to your wallet!”
Reviewed 14 June 2014

We recently spent four nights during the middle of the week at the Hyatt Hill Country. It was a wonderful getaway...the property is immaculate, the rooms are comfortable, the service is great (with a few hiccups), parking is convenient, the pool/lazy river area is fabulous...I could go on and on.

Rooms are extremely expensive, hence the mid-week stay, which made it more affordable. We also went out for meals several times to keep our costs down, as even breakfast for two with a tip ran around $40 and we spent anywhere from $80-100 having lunch and drinks out by the pool. It was wonderful, but it would be easy to drop several hundred extra dollars each day if you ate at the resort exclusively, especially with a family.

As I mentioned, service was pretty great, with one slooow experience at breakfast. One day at the pool, we were treated like royalty and checked on regularly by our waitress, but the next day service was much slower. Guess it just depends on what you get. My only other complaint is that we were there before the true summer season, meaning the pool bars closed early and some amenities were limited. (We did have reservations booked for a Tuesday night at Antlers but received a call that the restaurant would be closed that night after all so we didn't rebook.) I realize it probably doesn't pay for the Hyatt to have a full staff running in late May, but it made things just a tad more inconvenient.

We would definitely go back, but wouldn't pay the crazy summertime weekend prices. I'll probably start saving up now for our trip next year! :)

  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank TxAggieGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, 28 June 2014
Thank you for the wonderful review and valuable feedback. We are so happy to hear that you enjoyed your stay with us overall, but apologize for any hiccups that you experienced during your stay. We do appreciate you letting us know so that we can address any issues, and take your suggestions into consideration. Thanks again, and we definitely look forward to having you back next year!
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Traveller tips help you choose the right room.   Room tips (316)
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English first
Gilbert, Arizona
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 June 2014

Stayed at Hyatt Regency Hill Country Resort in April. We were attending a business conference but always manage to get in some personal relaxing time. This facility was lovely. Staff very attentive, rooms comfortable, clean and nice views. This is a resort I would take my grandchildren on vacation because of the terrific pools and activities.

Room Tip: I had a suite with separate living room which was great, but I didn't have much time to relax in...
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  • Stayed April 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jgunning3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, 28 June 2014
We are happy to hear that you were able to enjoy the resort while you were here for your conference. Thank you for the wonderful review, and we look forward to welcoming you back again with your grandkids!
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Houston, Texas
Level 1 Contributor
3 reviews
Reviewed 12 June 2014

My husband and I just spent 3 nights at this Hyatt and had a wonderful experience. After reading several negative reviews, I just want to say that we have had an exceptional stay. The staff is incredible starting with Kristen in reservations, the front desk help, operator, valets, to Marcy and Vince in the Antlers Lodge restaurant where we dined twice. The food was delicious, and the restaurant manager was ever present checking on all aspects of the meal. We requested early make-up service for the room which was done faithfully each morning and our suite was spotless!
I really recommend the hill country suites as the layout is much nicer and roomier than most suites. The large refrigerator was so handy!

All in all this Hyatt surpassed all our expectations. We would definitely return.

Q

Room Tip: If the budget permits, opt for a hill country suite. The suite had a lot of room and was very comfo...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, 28 June 2014
We are so happy to hear that you and your husband enjoyed your recent stay with us, and that we were able to exceed your expectations of service and accommodations. Thank you for letting us know, and we can't wait to have you back again!
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Dallas, Texas
Level 5 Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 June 2014

We spent the weekend and had a great time!

One of the best parts of this resort is an honest to goodness natural feature! The grounds are covered with many large shade trees which add to the relaxed feeling and keeps you from baking in the hot Texas sun. There are probably other hotels with similar amenities but not the fantastic setting. It was wonderful!

The property was well taken care of, the rooms were clean, and the staff was cheerful. The prices were a bit high but that was to be expected.

Overall, a fabulous escape! My only caution would be if you don't like kids, you probably don't want to come here. (Although we didn't have any difficulties with them.)

Room Tip: We were on the second floor on the end of the building and were able to park about 15 feet from our...
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  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank CarryonBag78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, 28 June 2014
Thank you for the great review! We are so glad to hear that you enjoyed the authentic Texan Hill Country feel of the resort, and had had a wonderful weekend. We hope to have the opportunity to have you back again real soon!
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NC
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 June 2014

We just checked our from the hyatt hill country. We were treated like VIP. The staff at this hotel is top notch. This place has it all: kids activities, amazing front desk reception, movies on the lawn, lazy river was my family's favorite. There were so many things to do and enjoy we only went to Seaworld (our planned destination) day. What put this place at the top was the staff - everyone was very friendly and helpful. We cannot wait to visit again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CPS9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, 28 June 2014
We are so glad to hear that you and your family enjoyed your stay with us, including our staff and all of the fun things we have to offer for families. Thanks for letting us know, and we hope to have you back as our guests again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 7 June 2014

Thankfully our stay was paid for. Toilet bowl rim had dried urine and it was visibly clear that inside of toilet bowl had NOT been cleaned. The bathroom door lock was also broken. Muffin crumbs throughout the floor and especially on one of the chairs. Bathroom mirror had toothpaste spatter. Refrigerator not working properly. Long blond strands of hair on our blanket. Our room would not have passed that hotel show inspection test! Lastly if a clean room is important to you then do yourself a favor stay elsewhere.

  • Stayed May 2014
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Helpful?
8 Thank Travelplans4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole G, Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, 16 June 2014
We truly apologize for the disappointing housekeeping service that you received during your recent stay with us. We strive to provide the utmost in accommodations and cleanliness for all of our guests, and are sorry to hear that we failed to provide that level of service for you. Please contact Bryan Niehaus, our hotel's Executive Housekeeper, at (210) 647-1234, or bryan.niehaus@hyatt.com to see if we can rectify the situation and earn back your business. Thank you!
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014 via mobile

We stayed here over the weekend also for an awarded trip and frankly had an awesome time. Had connecting rooms with a walk up patio. The hyatt staff was super friendly and helpful. Had the breakfast buffet at there spring restaurant and thought it was good. Did the river, slide, volleyball, and flow rider, and all these activities were super fun.

Stayed June 2014, travelled on business
Helpful?
1 Thank Gabriella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHC_PRTeam, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, 6 June 2014
Congratulations on earning your recent awards trip! We are so happy to hear that you enjoyed your stay with us, including the hotel's breakfast buffet, water slide, FlowRider and other activities. Thank you so much for letting us know about your experience, and we hope you'll come back and visit us again soon!
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Additional Information about Hyatt Regency Hill Country Resort and Spa

Property: Hyatt Regency Hill Country Resort and Spa
Address: 9800 Hyatt Resort Drive, San Antonio, TX 78251-4104
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in San Antonio
#3 Family Hotel in San Antonio
#5 Spa Hotel in San Antonio
#5 Green Hotel in San Antonio
#6 Luxury Hotel in San Antonio
#6 Business Hotel in San Antonio
#22 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hyatt Regency Hill Country Resort and Spa 4*
Number of rooms: 500
Official Description (provided by the hotel):
Experience the true Texan hospitality of our genuine San Antonio Hill Country resort. Built upon 300 acres of the historic Rogers-Wiseman family ranch, our resort offers a unique blend of comfort and elegance. With the inviting charm of a Texas ranch house and the amenities of a luxury resort, guests can escape to a quiet retreat from everyday life. Float down our country-style lazy river, pull up a rocking chair on Aunt Mary's porch, golf 27-holes, or join our many family activities. Rich in tradition and overflowing with amenities for relaxing, playing and dining, all just 20 minutes from the San Antonio International Airport and River Walk. ... more   less 
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Also Known As:
Hyatt Regency Hill Country Hotel San Antonio
Hyatt San Antonio
Hyatt Hill Country Resort San Antonio
Hyatt Regency Hill Country Resort And Spa San Antonio, Texas
Hyatt Regency San Antonio
Hyatt Hill Country San Antonio
Hilton Hill Country

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