I was visiting this hotel on business and have been there several times in the past. It is great because it is on the Riverwalk but what made it terrific is the customer service that launched it into a well run hotel.
The concierge was helpful and and gave me some great tips for small towns to visit outside of SA (Gruene,,,lovely). He also arranged tickets to see the Spurs in action in which he made sure I had transportation that provided door to door service! The seats were excellent.
What topped it off is I left my phone charger in the room and panic when I got home. I called them and right away they looked for it, called me back stating they found it and sent it to me postage paid!
This was absolutely fabulous because it was so stressful and they turned it into a wonderful day. I will recommend this hotel because it is how they address problems that sets them apart from other properties.
I look forward to my next meeting there!
- Official Description (provided by the hotel):
- Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more less
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- Also Known As:
- Hyatt Regency San Antonio Hotel San Antonio
- San Antonio Hyatt Regency
- Hyatt San Antonio
- Hyatt Regency San Antonio Texas