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“Pay the extra for a room with a view”

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Hyatt Regency San Antonio
Ranked #17 of 357 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Reviewed 25 October 2013

Perfect location right on the riverwalk, and close to the convention center. There are several room types; rooms that face into the atrium and rooms that face to the outside. Pay extra and get the outside view. The interior rooms are dark and poorly lit. In addition, if there is a loud person in the bar located in the lobby area, you will be able to hear them well into the night! However, the rooms are clean, well decorated including a fridge, reading chair, and nice size desk. The rooms are comfy Service was terrific especially in the QBar. The skypool was really nice experience and on the weekends, there is an attendant that opens the bar. There is an Einstein Bagel in the lobby for a quick breakfast and latte. Overall, nice place to stay. Service great.

Room Tip: Stay away from the atrium rooms.
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  • Stayed: October 2013, travelled on business
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Thank Icaretwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 30 October 2013

Thank you for this kind review. We enjoyed reading all of your feedback and are happy to hear you enjoyed our property during your trip to San Antonio. We appreciate your comments and look forward to seeing you again soon!

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2,341 - 2,347 of 3,270 reviews

Reviewed 24 October 2013

I stayed at this hotel at the beginning of October 2013. Hotel was extremely nice with a great location, staff and gym. Their is an Einstein Bros in the lobby and this hotel is right on the Riverwalk. I would highly recommend to anyone visiting San Antonio. I don't usually stay at Hyatt's, but this property made me rethink that for in the future.

  • Stayed: October 2013, travelled on business
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Thank Mstfyme7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 30 October 2013

Thank you for your feedback. We are happy to hear you enjoyed our hotel's staff and great location. We appreciate your comments and look forward to seeing you soon!

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Reviewed 23 October 2013

I stayed for 6 nights on business. Rooms were very comfortable, clean and well maintained. No complaints other than to note that a few very noisy guests walking through the hallway could be heard but I understand that the hotel will be addressing that soon with new door seals and door sweeps. Any special requests were quickly addressed which was terrific. The front desk and conceirege were very friendly and professional. Only had a couple of meals in the restaurant but they were good and service was great.

The Riverwalk is lovely and generally very busy with traffic. Accordingly, the prices at the restaurants are higher and there's quite a range of dining options. Lots of other choices away from the Riverwalk as well. Hotel is about 2.5 blocks from the Convention Centre.

Would definitely stay again.

  • Stayed: October 2013, travelled on business
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1  Thank RosemaryPaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 30 October 2013

Thank you for your feedback. We are glad to hear you enjoyed the location of our property during your business trip to San Antonio. We hope to see you again in the future.

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Reviewed 22 October 2013

Other than the location, the Hyatt was just average. Four bellman/Doorman on duty and no one even greets you? The Front desk staff checked me in, nothing more! The Lobby is an atrium and stays so dark. Even the guest rooms are very dark-they should think about higher wattage bulbs. Housekeeping was mediocre some days forgetting my bathmat-sink clogged until I finally called down. As for the pro's---the location was wonderful, the bar and restaurant good value.

  • Stayed: October 2013, travelled on business
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1  Thank KCIGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 October 2013

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.

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Reviewed 20 October 2013

We enjoyed our stay at this hotel. It is downtown and within close walking distance of many attractions. The cost of parking was excessive. Unfortunately it was raining hard when we arrived, the desk staff forgot to activate the key card for the garage. After returning to the desk to have the key activated, we had to drive around the block to have access to the garage entrance. The key card still didn't work. Rather than another trip to the desk, we selected a parking ticket which was quickly sorted out with the desk staff later. The hotel staff was very friendly and accommodating. They offered lots of suggestions for activities and cost savings such as use the city transit rather than the tour buses. The city bus drivers were very helpful, friendly and funny.

  • Stayed: May 2013, travelled with friends
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Thank Emmie816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 21 October 2013

Thank you for this nice review. We are happy to hear you enjoyed our Riverwalk property during your trip to San Antonio. We appreciate your feedback and look forward to seeing you during your next trip to the Alamo City!

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Reviewed 16 October 2013

I purchased a voucher from Travel Zoo and got two nights for $309. I thought we would probably get a lesser room, but the price was still good. I was pleasantly surprised when we checked in and were treated like royalty. Our room was a beautiful room that looked out on the river walk. Without exception every staff member in this hotel was courteous, gracious and extremely helpful. I would highly recommend this hotel to anyone traveling to San Antonio.

  • Stayed: October 2013, travelled with family
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2  Thank c685710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 17 October 2013

Thank you for your feedback. We are happy to hear you enjoyed our hotel's convenient location and friendly staff. We appreciate your comments and look forward to seeing you soon!

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Reviewed 16 October 2013

This is an older but well-maintained hotel located right on the Riverwalk about a block from the Alamo. It features an atrium and large pool surrounded by plants in the lobby and glass elevators. It has a spa, a barbecue restaurant and bar, an Einstein Bros. Bagel shop, and a nice gift shop with a variety of remedies as well as some food, postcards, scarves, t-shirts, mugs, and other souvenir items. Rooms have been updated and are comfortable. The staff is very helpful, especially if you tip them.

We had a room on the 1st floor facing the atrium and it was noisy at times at night. At one point I thought there must be a show going on in the lobby and looked out the window to see what was going on. It was just noise from Q Restaurant in the lobby. I'm told that the higher floors are better because you have an outdoor view. Even with the noise, we slept well.

Note that the parking fee for self-parking in the garage across the street is $25/night. Valet parking in the same garage is $35/night. We opted not to rent a car and were able to do everything we wanted to do on foot, although we found the nearby restaurants and drugstore very pricey. We found that we could eat breakfast at Einstein Bros.,a nearby Starbucks (about 5 blocks away on Houston Street), or Schilo's Restaurant on E. Commerce and lunch at Einstein Bros. and have healthy meals for reasonable prices.

Getting transportation back to the airport was no problem. The valet outside the front door flagged down a taxi and loaded our bags for us. Cab fair was about $27.

Room Tip: If possible, don't chose a room facing the atrium. Noise from the restaurant carries upward at...
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  • Stayed: October 2013, travelled on business
    • Value
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    • Rooms
    • Cleanliness
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Thank 60742Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 17 October 2013

Thank you for taking the time to review your recent stay with us! We are glad to hear you enjoyed the hotel interior and the convenient location on the Riverwalk. We appreciate your feedback and look forward to seeing you soon!

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Additional Information about Hyatt Regency San Antonio

Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#10 Luxury Hotel in San Antonio
#18 Business Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#30 Family Hotel in San Antonio
Price Range: £128 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 630
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio
Hyatt Regency San Antonio Texas

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