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Hyatt Regency San Antonio
Ranked #17 of 357 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Reviewed 6 June 2014

The hotel is in a great location for exploring San Antonio for the first time or for any events near or on the Riverwalk. If you are looking for R & R, head to the Hyatt resort just outside of town. We were in an Atrium Suite and it was just okay. Plenty of space but it was dark as no light comes in because your balcony overlooks the Atrium. Low ceilings for a suite and bathroom was just a typical room bathroom rather than a suite bathroom. I understand the suites are in the process of being updated and they need to be. All members of the hotel staff we encountered were excellent. Loved the Einstein's in the lobby. There is a newer Hyatt that is at the other end of the Riverwalk. We will probably try there next time. More modern, suites have actual river views, just as close to the mall, and you avoid the traffic because it is closer to interstate access. Overall, this hotel was a typical Hyatt property. Nothing special but it's location and excellent staff.

Room Tip: We had a free upgrade to the Atrium Suite. It was nice for the extra space but I wouldn't pay e...
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  • Stayed: May 2014, travelled as a couple
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1  Thank TheTravelAddicts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie D, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 June 2014

Thank you for your feedback. We are happy to hear you enjoyed our hotel's excellent staff. We appreciate your comments and suggestions and look forward to seeing you again soon.

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2,179 - 2,185 of 3,234 reviews

Reviewed 3 June 2014

Was here on business and I would definetley stay here again, hopefully for pleasure . The staff is very well trained and friendly especially "Yasi". She checked me in with a beautiful smile and suggest a spot for dinner on the river after suggesting the hotel restaurant first. She even called the next day and left a nice message in my room to see if there was anything I needed! Great location and beautiful hotel! Walls are very thin, I could hear everything the people next to me where talking about, but overall a great hotel!

  • Stayed: May 2014, travelled on business
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Thank alex r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie D, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 23 June 2014

Hi Alex, thank you for your feedback. We are happy to hear you enjoyed our hotel's location and helpful staff. We appreciate your comments and suggestions and look forward to seeing you soon!

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Reviewed 1 June 2014

This hotel is located right on the RiverWalk, where it feels like you have taken a vacation abroad. From the shops, eateries and historical sights --I highly recommend this hotel when visiting SA. The staff was extremely welcoming and hospitable. Everyone was smiling and making the whole experience wonderful. Thank you!

Room Tip: This was the 2nd time I have stayed at this hotel. There are cool rooms looking over the Atrium but...
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  • Stayed: April 2014, travelled as a couple
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Thank LadiJenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie D, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 4 June 2014

We enjoyed reading your feedback and are happy to hear you had a fantastic hotel experience during your stay with us! We look forward to having you during your next trip to San Antonio.

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Reviewed 31 May 2014

Just stayed at this hotel for a one night getaway and I loved everythig about it. The location is outstanding, you can step out directly onto the Riverwalk through one door from the lower level lobby area and directly to the Alamo through another door. Great hangout spots within the hotel and nearby, if you like to dance the night away; the Kremlin nightclub is only steps away. My room was modern and clean with very comfortable beds, the refrigerator is the best of any hotel I've stayed in. The Duty Manager Leah is awesome, I love when hotel staff members are friendly, it adds to the stay in such a great way; could not ask for more. The location and staff have raised the bar so high for me, I doubt I would want to stay any place else on my next visit to San Antonio.

Keep up the good work Hyatt. See you soon!

Room Tip: Book a Riverwalk or Alamo view.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Versailles2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie D, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 4 June 2014

We appreciate your feedback and are happy to hear you enjoyed our hotel's friendly staff during your stay with us! We look forward to having you during your next trip to San Antonio.

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Reviewed 29 May 2014

I have never submitted a hotel review before (and I travel a lot), but just had to warn fellow travelers about the NOISE in this hotel. The walls are so amazingly thin that you will hear EVERY word spoken in the next room. And, yes, the noise emanating from the bar area is intolerable, as well. Also, the channel selections on the tv are inadequate.

  • Stayed: May 2014, travelled on business
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1  Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie D, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 4 June 2014

Hi Brian, thank you for taking the time to review your recent stay with us. We apologize that the hotel's accommodations were not to your standard. We will take this information into consideration for future updates. We hope to see you again in the future.

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Reviewed 28 May 2014

The hotel was very clean and nicely furnished but the lobby and lounge were extremely uncomfortable (cold). Liked the glass that was decorating the lobby. The price of the drinks in the lounge were a little high. The beds were very comfortable.

  • Stayed: May 2014, travelled with friends
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Thank mousie1148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie D, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 4 June 2014

Thank you for taking the time to review your recent stay with us. We appreciate your feedback and suggestions, and we look forward to having you during your next trip to San Antonio!

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Reviewed 28 May 2014

This hotel is situated in the perfect location. Exit the hotel on one side and it is on the river walk exit the other side and you are right in front of the Alamo! There is a lovely water feature area as you leave the hotel toward the Alamo. The Ripleys believe it or not is at the top of the stairs and there are lots of shops and some great restaurants at street level within walking distance. The AMC theater is located inside the Rivercenter mall and is 2 blocks from the hotel. We also walked to the Zinc Bistro and wine bar, about one and a half blocks and it was delicious. The whataburger was also a block away and we walked there one night for some tea and a shake. The parking for valet was $35 and free wifi was included with our stay. We attempted to access the pool on the rooftop but for some reason it was closed. Our room was # 867 was 12x18 and had a lounge chair and a king size bed. The bed was fine and the bath was clean but you can see where there could to be a few small fixes. The shower drain seemed to be having some issues. The view was of the atrium down to the inside water feature. They have a Einstein bros bagel shop in the hotel and it has muffins and cold and hot drinks. The bar has happy hour specials which makes it much better than the options on the actual river walk. The staff were very friendly and helpful with suggestions of eateries. With such a great rate from Hotwire @ $135.00 (which was great!!) we will definitely return.

Room Tip: Room 867 has a view of the atrium with a king size bed and lounge chair.
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  • Stayed: May 2014, travelled as a couple
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Thank Alisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie D, Manager at Hyatt Regency San Antonio, responded to this reviewResponded 4 June 2014

Hi Alisa, thank you for reviewing your recent stay with us. We are pleased to hear you enjoyed our hotel's Riverwalk location and friendly staff. We look forward to having you during your next trip to San Antonio!

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Additional Information about Hyatt Regency San Antonio

Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#9 Luxury Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#18 Business Hotel in San Antonio
#34 Family Hotel in San Antonio
Price Range: £123 - £305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 629
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio
Hyatt Regency San Antonio Texas

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