My room was not cleaned until late afternoon, which is usually fine with me but for the price of the stay I felt that the room should have been cleaned sooner. I was in San Antonio for business and the NBA finals game 1 was during my last night. Made for a great atmosphere in the area however, there was apparently some retired NBA athletes staying at the hotel which is fine, I've been at hotels where NFL players have stayed it's not a big deal. I was at the bar on the last night of my stay when a rude security detail police officer threatened to arrest me for being around these apparent players who were at a public bar - by around them I mean at least 20 feet away. He was in plain clothes and flashed his silver badge on his belt buckle as if that was to scare me. The hotel was not apologetic for the rude threatening behavior of this officer and they did nothing for me. It is unacceptable to me to be threatened at a hotel that you are staying at to be arrested for being under the influence at THEIR bar. A bar is a public place where people go to relax & mingle. This police officer was using Texas state law as a means for harassment because he could not otherwise TELL me to go to my hotel room, clearly over the top and unnecessary - I will not visit this state again either.
If these other guests were so concerned about being around other people they should have relaxed at a private location rather than the bar. They could have easily blocked off the breakfast/dining area and nobody would walk near them. I will never stay at another hyatt as they did nothing to make this situation better while I was trying to enjoy my last evening in San Antonio.
- Official Description (provided by the hotel):
- Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more less
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- Also Known As:
- Hyatt Regency San Antonio Hotel San Antonio
- San Antonio Hyatt Regency
- Hyatt San Antonio
- Hyatt Regency San Antonio Texas