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“Poor Management!”

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Omni La Mansion del Rio
Ranked #20 of 354 Hotels in San Antonio
Certificate of Excellence
San Antonio, United States
1 review
“Poor Management!”
Reviewed 19 August 2013

Overall lack of attention to detail which seems inappropriate for a hotel in this luxury category. AC went out & we had to move ourselves to a new room, one less desirable than the inital one. Inadequate coffee amenities (coffee maker that did not work; not enough creamers) phone not working properly; insufficient towels, etc. etc. etc.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Harry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, General Manager at Omni La Mansion del Rio, responded to this review, 21 August 2013
Dear Harry W.

Please allow me to add my apologies to those of Bryce Penn, our Front Office Manager, whom you spoke with during your stay, and Ricardo Martinez, our Executive Housekeeper, who attempted to contact you after you left us.

Please rest assured that we do not accept the conditions you noted as acceptable, and have already taken steps to correct the deficiencies you described. I was pleased to see that Bryce made adjustments in line with our commitment to exceeding the expectations of our guests.

Again, we apologize we missed the mark on this visit.

Sincerely,

John R. Wallace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Lancaster, United States
1 review
Reviewed 19 August 2013

loved location of La Mansion, but did not like my room's location normaly I would off said something if staying longer, on the plus side If you want quick access to you valet vehicle ask for room 150, If you want the El Rio look requested it in advance.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Samuel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waco, United States
1 review
Reviewed 19 August 2013

Outdated furnishings, dirty old carpeting. Extremely small pool. Extremely overpriced nightly rate. La Mansion is an unacceptable representation of the Omni Hotels. There are much better hotels in the same area that are better values. This hotel is only a notch above travel hotels that usually cast 69.00-89.00 per night. It is definitely not a luxury hotel but it charges luxury rates!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Russell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie A, Manager at Omni La Mansion del Rio, responded to this review, 21 August 2013
Dear S. Russell,
I am glad we had the opportunity to speak over the telephone. As I mentioned to you in our conversation, we take all feedback seriously and work hard to address issues that are brought to light.

I would like to thank you once again for the feedback regarding your stay.

You can expect a phone call from Elsie very soon regarding your point accumulation in our frequent guest program Select Guest.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown, United States
1 review
Reviewed 18 August 2013

We returned, because of previous experience with the hotel and staff ~ also love the location, can park the car and not use it until we leave ~ enjoy the bar and Las Canarias ~ don't know what else to say, it was great and we will be back

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Rita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 August 2013

Good hotel right on the riverwalk with some great history. Check in was a breeze and was able to get an early time check in without having to beg. Room was clean and well stocked with goodies. You are right in the heart of the riverwalk, which is known for it's nightlife, so don't expect it to be super quiet. It should be noted that this is not a brand new hotel, but it is well maintained and has been updated with some nice amenities. It is partner hotel with the Mokara and you can easily book spa treatments and use the facilities there.

  • Stayed August 2013, travelled solo
    • Value
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Helpful?
Thank MiketheTiger08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
Reviewed 17 August 2013

The staff were excellent and the room was very clean, and beds are comfortable. We wanted to and were able to check in early. Our room was pool side and it was just wonderful. I would recommend this hotel if you want to stay on the Riverwalk in San Antonio.

  • Stayed August 2013, travelled as a couple
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Helpful?
Thank komp6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 August 2013

Omni's are my favorite hotels to stay in and my recent stay at La Mansion Del Rio was wonderful. The staff in all areas were so incredible. Each staff person made a huge effort to make me feel welcome and wanted to help in anyway they could. Te setting is great and the restaurant was lovely. I would strongly recommend staying here and suggest that you join the Select Guest program it is a great hotel program.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Therese B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni La Mansion del Rio

Property: Omni La Mansion del Rio
Address: 112 College St, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in San Antonio
#8 Spa Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#18 Family Hotel in San Antonio
#23 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni La Mansion del Rio 4*
Number of rooms: 337
Official Description (provided by the hotel):
One of the top hotels in the city, a historic hotel and Spanish hacienda style hotel, filled with charm & located on the renown River Walk. ... more   less 
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio
Omni La Mansion Del Rio San Antonio, Texas

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