First, let me say this is not a terrible hotel and also add that there are no 5 star hotels is San Antonio. Now, why one star? Simply stated, I stay on the river in San Antonio very often (about 24 nights per year over the past 20 years) and the rating that La Mansion currently has is not in keeping with the reality of comparable hotels on the Riverwalk. I suspect that the bulk of people staying at La Mansion are vacationers with no experience at the other hotels and give unrealistically high ratings based on their overall stay. The Riverwalk is a great destination and it will leave a positive experience no matter where you stay.
The Omni La Mansion is an old hotel with some charm, but it has fallen into disrepair and neglect. The staff is excellent but the rooms are no longer what they were at one time. If you do not get a room on the river, at a premium, you will look out you window to a parking garage. Regardless of room location, the rooms show excess wear and tear, poor ventilation, limited internet connectivity and no sound insulation (very important on the Riverwalk). They always manage to not deliver on their loyalty program, Select Guest. Any special arrangements are bungled and your “privileges” are not delivered. So don't rely on their Select Guest representative. On one of my stays, I had three adjacent rooms and left a message with the Select Guest rep that I wanted 8 wine glasses between the three rooms. She left a message on my cell phone stating that they did not allow parties and that only two guest could be in any one room at a time. I wonder why they had four chairs in the suite I was in once? I guess families are not welcome.
If you can get a room at La Mansion for $150, I think you will be pleased, otherwise, stay at one of the other hotels with a 4/5 star rating. The bottom line is that for the money, this hotel is a bust. In my experience, for charm and location, consider the Valencia or the Contessa. You can't go wrong with the Mokara if you want something approaching a 5 star hotel. The two Marriotts are your best bets for staying for conventions, as they are close to the conventions center and deliver a first class experience and meals. The Palacio Del Rio and Hyatt Regency are both nice hotels with a location convenient to river activities and the convention center. There are any number of lesser rated hotels in the sub-$160 range that deliver a lot for the money.
You might ask why I stay at La Mansion. One reason only. When the weather is nice, they have balconies that you can go out on to get some fresh air and watch the people on the river, which I like. But unless you know which rooms to get, you are likely to get one of the balconies that is too small to even turn around on.
- Official Description (provided by the hotel):
- Omni La Mansión del Rio is ideally nestled along the historic River Walk in downtown San Antonio. Perfectly situated, you can easily explore all of San Antonio’s extensive range of tourist attractions. Located within easy walking distance to the fabled Alamo, El Mercado, La Villita Arts District, Spanish Governor’s Palace, San Antonio Convention Center and most other well-known landmarks. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, getaroom.com, Ebookers, TripOnline SA, Hotels.com, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Omni La Mansion del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Omni La Mansion Del Rio Hotel San Antonio
- Omni San Antonio
- Omni Hotel San Antonio
- San Antonio Omni
- La Mansion Del Rio
- Omni La Mansion Del Rio San Antonio, Texas