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“Not what we expected...” 2 of 5 bubbles
Review of Omni La Mansion del Rio

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Omni La Mansion del Rio
Ranked #22 of 353 Hotels in San Antonio
Certificate of Excellence
Houston, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not what we expected...”
2 of 5 bubbles Reviewed 3 February 2014

Although initially excited to stay on the riverwalk at this hotel, our excitement quickly turned to disappointment upon arrival in our room. The only windows in the room were the french doors that led into the room. The doors opened up to a "courtyard" (since we were on the 5th floor, the "courtyard" was basically the hallway across from us as the actual courtyard was on the main floor) - no view of the city or the riverwalk, truly no view at all.

The room was well appointed and clean but felt extremely confining because of the lack of any windows. It only got worse in the evening with the noise of the other guests. Additionally, the crib they provided for our son creaked every time he moved. It definitely needs to be replaced. We've traveled quite a bit with our son and have never encountered a crib that was so ridiculously noisy. After waking up 4-5 times throughout the night, I found myself hoping that morning would come as quickly as possible.

Last but not least, we asked to sit on the patio (overlooking the riverwalk) for dinner but were told that the patio was "fully committed" even though there were multiple open tables. Granted, some could have been reserved but that did not seem like the case. We ended up eating elsewhere on the riverwalk.

Needless to say, this stay was incredibly disappointing and we won't be returning to the Omni on our next trip to San Antonio.

  • Stayed February 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Nicole8182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,378 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (511)
Date | Rating
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English first
Knoxville, Tennessee
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 February 2014

The Omni was a fabulous place to stay. The staff was very accommodating. The food at the restaurants was excellent. The bartender at the Collegio makes a great strawberry margarita. We had a room overlooking the pool. It was very quiet. I would stay at the Omni again if I come back to Sam Antonio.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank MilHarper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
207 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 2 February 2014 via mobile

The main part of the hotel, fronting College St, is on the original site of St Mary's College, which has served the San Antonio community since the 1800s. Historic St. Mary's parish church is sill next door. The Omni has been able to maintain an old San Antonio feel in its appointements and ambiance, while providing modern comfort and amenities.

My room was attractive (brick wall and exposed beams on the ceiling, spacious, and quiet). I cannot say enough good things about the service, from the front desk, to housekeeping, room service, valet and concierge. All staff with whom I engaged seemed genuinely interested in helping me.

The only downside was the view, directly across a narrow street from a multi-story parking structure. While I had opted not to pay the premium for one of the quite modern Riverwalk view rooms, there are many standard rooms with views of lovely courtyards and/or pool. In future, I will either specically request one of those or pay the extra freight for the river.

I know this is a hotel review, but I also have to call positive attention to Las Carnarias restaurant in the hotel (reviewed separately). Of five dinners I had in San Antonio, it was clearly my favorite.

Stayed January 2014, travelled on business
Helpful?
1 Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilliard, United States
1 review
4 of 5 bubbles Reviewed 2 February 2014

Beautiful location, right on Riverwalk! This facility is clean and beautiful. The Staff courteous and ready to help for the most part. Our room was lovely but frankly it was small for the price and the beds are full vs queen so with four in our room it was quite tight. In my opinion, there should be a disclaimer that four to a room is two too many.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 January 2014

The hotel is elegant and well appointed. I was treated as if I were royalty. One of my favorite destinations. The staff makes you feel as if satisfying your whim is truly their pleasure. Even with all the goings on happening just a few floors below, there was a peaceful silence in the room to make sleeping possible and pleasant.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Terri A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, OH
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 31 January 2014

Stayed at the OMNI this weekend in San Antonio. I used the Mokara Spa (worth every penny). I worked out at the gym and it was state of the art, top notch. I ate in two of the restaurants and was very impressed. The staff was friendly, helpful and literally have NOTHING about this experience. I travel a lot and usually find myself at Marriott properties. I will try Omni again based upon this phenomenal experience.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank shabooky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 January 2014

This hotel has a great location. Just down the river to the right is the tour boats/river taxi and down the river to the left are some really good places to eat and fun bar scene!

The La Mansion upgraded our room to a Riverwalk room for free and I really appreciated that! The restaurant, Las Canarias makes some wonderful margaritas and has spots on the river that you can sit and have cocktails. The Las Canarias breakfast is absolutely amazing! I highly recommend it. We ordered from the menu and did not do the buffet. It was one of the best meals of our trip!

The room was quite large and the beds were comfy. I loved the history of this hotel and it is my favorite place to stay while in San Antonio.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Work2Travel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni La Mansion del Rio

Property: Omni La Mansion del Rio
Address: 112 College St, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in San Antonio
#8 Spa Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#18 Family Hotel in San Antonio
#23 Business Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Omni La Mansion del Rio 4*
Number of rooms: 337
Official Description (provided by the hotel):
One of the top hotels in the city, a historic hotel and Spanish hacienda style hotel, filled with charm & located on the renown River Walk. ... more   less 
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio
Omni La Mansion Del Rio San Antonio, Texas

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